Pengguna Tetamu
4 Januari 2025
OK as a hotel but very insufficient staff. Located in the outskirts of the city, in the Kista area. We didn’t take the public transport to the center, but by taxi it was a 20min drive max.. We liked the fact that it’s a new hotel with a nice gym, sauna and pool. You need to book for the pool though, and on weekends the pool gets very busy. So busy that we couldn’t get in. The staff seemed insufficient and most of the time, there was no one at the reception to assist. Breakfast buffet is quite simple. You can order one dish from the a la carte menu, but most dishes come cold as they have been prepared earlier. One morning, the crepes ran out 45 minutes before the end of breakfast and they couldn’t make any more. There were no slippers or robes in the room. Finally, and most outrageously, one day my partner was feeling unwell and asked the reception for a painkiller, as he was alone in the room. They told him they didn’t have any and couldn’t send someone to the nearest pharmacy, which is only 500 meters away. When asked to call the pharmacy since he didn’t speak Swedish and request that the pharmacy deliver a box of pills to the hotel. They refused to find the number and call. Sorry, but this is BAD customer service. I assume the hotel would be great for guests that are visiting Stockholm and Kista for business.
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