Hotel Sapporo dengan Spa

Our stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional. We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home. Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed. The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in. The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious. Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River. We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable. The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings. While our overall experience was excellent, I have a few suggestions for improvement. One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable. As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar. I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal. Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety. Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.

This was hands down one of the best stays I’ve ever had in Japan. From the moment we arrived, everything exceeded expectations. The location was ideal—peaceful and scenic. Waking up to the fresh air and beautiful surroundings felt truly special. The room was spotless, spacious, and thoughtfully designed, blending comfort with Japanese aesthetics. The staffs are always helpful and friendly. I would absolutely stay here again and recommend it to anyone without hesitation.🌟👍👍

Perkhidmatan: Kami memanggil gadis bernama ”Xie” melalui Shijima dan mengatakan bahawa sebaik sahaja kami tiba di Hokkaido, kami akan tinggal di Tsuruga Sadankei anda ~ Tasik Tsuruga Shikotsu ~ Tasik Tsuruga Toya ~ Sikap Tasik Tsuruga Shikotsu juga buruk. Kemudian pihak hotel meminta maaf dan berkata ia akan mendidiknya, tetapi saya rasa ia tidak mencukupi. Ini adalah kali pertama saya menghadapi ”berpura-pura tidak peduli” ketika menginap di sebuah hotel di Jepun. Keluarga saya berkata mereka tidak akan pergi ke hotel ini lagi. Di samping itu, kami ingin memuji platform Ctrip Apabila kami mengetahui bahawa kami tinggal di bilik premium tetapi makan di bufet dan tidak mendapat makanan jamuan yang sesuai tetapi menghabiskan wang untuk memesan makanan, Ctrip tidak mengatakan apa-apa untuk mengakui bahawa. setiap ejen mempunyai akibat yang berbeza selepas menyenaraikan di platform. Tetamu itu keliru dan membayar kami perbezaan harga. Kami harus berterima kasih kepada pengurus perkhidmatan pelanggan Ctrip kerana membuat susulan tepat pada masanya dan berkomunikasi dengan hotel untuk memahami dan bersimpati dengan tetamu. mood.

I can’t recommend this hotel enough – it was one of the highlights of our Hokkaido trip! The free shuttle bus service to and from Sapporo Station (both ways) made everything so convenient. No need to worry about taxis or public transport after a long day – just hop on and relax. Super thoughtful and saved us a lot of hassle. The decoration is beautifully traditional Japanese style – think elegant tatami rooms, shoji screens, and that authentic ryokan vibe. It felt very calming and immersive right from check-in. The onsen is absolutely superb! The water quality is excellent, the facilities are clean and well-maintained, and the views (especially the outdoor bath) are stunning – so relaxing after exploring Sapporo or Jozankei area. One of the best onsen experiences I’ve had. Breakfast buffet was a real treat: fresh Hokkaido ingredients shine through, with amazing seafood (uni, salmon roe, sashimi-grade fish), local veggies, and high-quality dishes. Everything tasted super fresh and delicious – perfect way to start the day. They even offer free hot wine and sparkling wine service in the evenings – such a nice touch! We really enjoyed sipping while unwinding. Honestly, I can’t say enough good things. Great value, authentic atmosphere, top-notch onsen, and thoughtful extras. Highly recommended! 🌸♨️

Not the most convenient way to get if arriving on a international flight since there is no direct airport to Jozankei bus due to temporary or permanent suspension. However, once you arrive, the stress melts away with various types of onsen (in room, public, paid private, etc.) and the place feeds you well. The lounge area really knows how to keep the guest fed with assorted local delicacies from early morning (few pastries and Hokkaido milk with berries) to late night drinks and nibbles (rice, pickles, sweets and assorted Japanese sakes and beer). The onsen also is stocked with popsicles and full toiletries. The only subpar experience was the Kaiseki dinner which I felt it was just OK compared to many exceptional restaurants and ryokans in Japan that excels in gastronomy, on the other hand, the breakfast was tasty with great local selections (steamed potatoes with Hokkaido butter was so good). The room decor and feature is like many other ryokans in Japan and the service was also polite but not personalized nor attentive. Having said that, I would recommend this place but when I visited, most of the guests were foreigners and not Japanese.

⭐⭐⭐⭐⭐ Great value for money and spacious rooms! While it might not be in the absolute most central location, we really enjoyed our stay here. It is very easy to find, just a quick walk past 2 junctions after exiting the JR Station. The room was much more spacious than typical Japanese hotels, which was a wonderful surprise. Everything was exceptionally clean and the overall experience was fantastic. It offers excellent value for money (性价比高). We had a very happy and comfortable stay here!

Had great stay at this Hotel located across the train station. All the facilities and amenities were excellent , Breakfast at the top floor was excellent with so many options to choose . Staffs and everything was fantastic.

I had a wonderful stay at Hotel Keihan and am highly satisfied with my experience. Everything from the room to the dining exceeded my expectations. What I loved: Perfect Location: It is located incredibly close to Sapporo Station, making transit super easy. Convenience: There are convenience stores and plenty of great restaurants just a short walk away. The Room: Spotlessly clean, modern, and very comfortable. The Amenities: Well-stocked and included everything needed for a seamless stay. The Food: Absolutely fantastic! Every single dish was delicious and high-quality. Value: Exceptional service and comfort for a price that is completely worth the money. Overall, it was a great stay. I highly recommend this hotel to anyone and will definitely choose to stay here again next time!

Loved that the hotel allows guests with tattoo to use the onsen though this wasn’t made known explicitly with written signs. Hotel was located at the end of Tanukoji so it’s a distance from the main area although still walkable. Note that the bathroom doesn’t have a space to put your dry clothes and you will have to wear it outside unless you do not mind the bottom of your pants getting wet. Not very convenient for mix gender groups even though there’s a blind you can draw but still be visible from the mirror reflection. Room was located in the annex building which has alot of stairs so not that convenient for elderlies too. Overall, decent hotel but recommended only if you have no issues walking or are driving.

Bed is rock hard. After 4 nights, I have serious back ache, plus I'm lacking in sleep, due to how hard and uncomfortable the bed was. The pool facility wasn't fully open (it only does so in August). The last week in July at least opens the some of the outside area for use, but it doesn't fully open until August. They'd also made the 25m outside pool a wipeout/ninja obstacle course so, if you want to actually swim [do some lengths etc] then the only place you can do this was initially only open in August and even then it is now taken over by an obstacle. The indoor sections are open all year round. You have to pay extra to access the slides - not too crazy at 500 or 600yen depending on the day for unlimited access (you're given a wristband). Breakfast was ok. Wide variety of foods - some of which I wouldn't normally associate with breakfast, but still nice to have choices. Signage claims it gets busy after 8am. This is definitely not true - it's busy when it first opens at 7am and then slowly gets quieter over the 7~10 opening times (last entry at 9:30). Can't speak about weekends tho. Shuttle bus is busiest at the 5pm time slot. Overall, a ”resort” that claims to be 4 stars it most certainly isn't. 2 stars yes. 2.5 maybe. But the whole place just feels quite dated and far from the luxury expected from a ”4 star hotel”. Apart from the bed as I've already mentioned, the room was a good enough size but all the decor and controls were old. The Aircon control was worn and glitchy (button presses would turn it off etc) but at least it worked and made the room the temp we wanted. The lighting panel has had so many changes there are stickers on it to blank out buttons which no longer function - fair enough, but maybe spend a bit of money on a decent upgrade??? This hotel isn't cheap!