Hotel Krabi dengan Spa

We abbsolutely loved staying here. The rooms are clean and beautiful. The resort has it’s own private beach which is great! We also enjoyed the food here. They have pretty diverse food options for breakfast and excellent service!

Good service and facilities. Beach us excellent. Tge foid at restaurant could be better in terms of taste and prices are quite expensive. Breakfast buffet is good selection.

Penginapan kami melebihi jangkaan, kami menginap selama 6 malam dan menempah 3 bilik. Penghawa dingin sangat sejuk, akses ke pasar dan kedai berada di depan pintu. Kakitangan sangat membantu dan ramah. Makanannya sangat lazat!!

Hotel yang sangat baik. Tenang. Kebersihan, perkhidmatan, semuanya terbaik. Ruang untuk bagasi agak terhad. Jalan utama, kafe dan kedai terletak kira-kira 5 minit berjalan kaki. Laut pula terletak kira-kira 10 minit.

Overall Impression The resort makes a strong first impression, particularly through its beautiful common areas, pool and outdoor spaces. The drinks experience was a standout, with creative beverages that were well presented and closely matched their descriptions. However, the room condition and overall in-room experience fell significantly below the standard expected from the property. Key Strengths Public areas & pool: Beautifully maintained and among the strongest aspects of the stay. Drinks: Outstanding presentation, creativity and consistency with the descriptions. A particularly memorable part of the experience. Storytelling: Evident throughout the hotel and added personality to the guest journey. Breakfast: Above average, with a good variety of options. The bakery, healthy drinks and juices were particularly strong. Sustainability: Good implementation through refillable glass water bottles, wooden shaving items, toothpaste in paper packaging and larger refillable bathroom amenities. Staff: Generally friendly and welcoming. The Duty Manager who assisted us as walk-in guests in securing a room was particularly helpful. Opportunities for Improvement Guestroom Condition & Maintenance The room was the weakest part of the experience and felt noticeably old and tired. Several issues affected the overall perception: Four of six electrical outlets were not working. The iron was faulty and required replacement after a request. The requested king bed was actually two single beds placed together, which was uncomfortable during the night. The duvet appeared heavily aged and grey and had an unpleasant smell. Blackened areas were visible in the shower corners. A painting was poorly maintained, with visible Scotch tape and the artwork coming away from its frame. While the amenities themselves were well selected and aligned with sustainability initiatives, the overall look, feel and smell of the room did not reflect the quality expected from Sofitel. Food & Beverage The restaurants were outstanding in terms of ambience and service, while the food itself was acceptable but not particularly memorable. Breakfast was stronger, particularly the bakery and healthy beverage selections. Guest Engagement Although the staff were friendly, there was limited meaningful interaction. Managers were visible and consistently welcoming, but the interaction often felt more like a polite greeting than genuine engagement. No one proactively asked about my experience during the stay or at check-out. Beach Experience The beach opposite the resort was disappointing, with visible rocks and a generally unclean appearance. Although guests are directed towards it, there appeared to be limited effort to enhance or integrate the beach into the overall resort experience. Overall Assessment Strong resort facilities and outdoor experience, excellent drinks, good storytelling and an above-average breakfast. However, the dated and poorly maintained room, lack of proactive guest engagement and disappointing beach experience significantly reduced the overall stay.

Bilik ini mempunyai saiz yang sama dengan bilik deluxe sebelumnya, dengan tab mandi tambahan dan balkoni yang lebih besar. Memang besar, memang katil bersaiz king! Tidak ada apa-apa yang boleh dipesan dari restoran makan malam, dan rasanya tidak ada perubahan dalam sarapan pagi Saya lapar selama tujuh hari dan melihat makanan tetapi tidak berselera. Matahari terbenam di pantai hotel memang cantik! Saya cukup bertuah kerana dapat melihat kepakaran - biawak di tangga hotel😂😂 By the way, ulasan sebelum ini adalah salah Teksi hotel ke Pantai Ao Nang berharga 100 yuan, dan teksi di pintu juga kos yang sama. Jika anda menyewa motosikal, belok kiri di pintu masuk hotel dan naik ke atas gunung Ia adalah taman negara, tetapi tidak dibenarkan masuk selepas jam 14:00.

We love staying here with my kids .. large room , friendly staff and easy to get grab from here to go ao nang only 200b .. 30min from Ao Nang by car Very calm with not much people here and the sunset view is spectacular Can request for halal breakfast and they will guide you which meals Muslim ppl can eat .. the orange juice is superb Will come here again when visiting Krabi

Grand Mercure Krabi Ao Nang Beach Resort is an excellent choice for travelers seeking comfort, convenience, and easy access to local culture. The resort is strategically located in the heart of a Muslim-friendly community, making it particularly convenient for Muslim visitors. Numerous halal restaurants and local eateries are within walking distance, offering a wide variety of authentic Thai-Muslim cuisine. Adding to the convenience, a mosque is located nearby, allowing Muslim guests easy access for daily prayers throughout their stay. For exploring Ao Nang and the surrounding areas, local transportation such as tuk-tuks is readily available. Fares are generally affordable, ranging from approximately THB100 to THB200 depending on the destination. Beyond its comfortable accommodation and excellent location, staying at Grand Mercure Krabi Ao Nang Beach also provides an opportunity to support the local tourism industry and community businesses. Visitors can enjoy genuine Thai hospitality while contributing to the livelihoods of local residents, restaurants, transport operators, and small businesses. Whether you are visiting Krabi for leisure, photography, family holidays, or cultural exploration, Grand Mercure Krabi Ao Nang Beach offers a convenient and welcoming base for an enjoyable stay.

We recently celebrated our wedding anniversary at the Holiday Inn Resort Krabi Ao Nang Beach by IHG, staying on a room package that included breakfast for five days. Overall, we had a lovely stay, but there were a few things worth sharing—especially for fellow Muslim travellers. We had assumed the breakfast buffet would be fully halal-friendly. While there were halal options available, pork was also served, so do keep that in mind if that’s important to you. The biggest frustration was the breakfast package itself. Although we had prepaid for all five days, the hotel had no record of it. Every single morning we had to explain that breakfast was included, which became quite irritating. Thankfully, after raising the issue for the third time, the team finally resolved it. As a kind gesture, they treated us to drinks at one of their restaurants, which we appreciated. A special anniversary touch was also a little confusing. Mr. Yah mentioned that a small cake would be delivered to our room, but it never arrived. On our final day, we received a brownie instead—perhaps that was the “small cake” he was referring to. That said, we absolutely loved the beautiful welcome message arranged on our bed when we arrived. It made us feel very special. Our daughter, Ava, had the best time! She absolutely loved the Kids Club and the mini water park, which kept her entertained for hours and made the holiday even more enjoyable for the whole family. The resort’s layout took a little getting used to. It’s spread across multiple levels, so navigating around was slightly confusing on the first day. After that, it became much easier. However, families with strollers or anyone with mobility challenges should be aware that moving between the different levels can be a bit of a challenge. Despite a few hiccups, we genuinely enjoyed our stay. The staff were friendly and tried to make things right when issues were raised, and the resort offers a great atmosphere for families. With a few improvements in communication and record-keeping, the experience would have been even better.

Masalah terbesar yang saya hadapi untuk hotel adalah kekurangan kakitangan berbahasa Inggeris dan sarapan pagi. Perkara mudah seperti perkhidmatan bilik, mengemas rumah dan dobi mengambil sedikit masa lebih lama dan mengecewakan kerana halangan bahasa, malah cuba menggunakan apl penterjemah. Sarapan pagi tidak disimpan panas setiap hari - tidak cukup perhatian diberikan kepada penunu bison untuk memastikan makanan kekal hangat dan pada standard kesihatan dan keselamatan yang betul serta suhu untuk perkhidmatan makanan secara bufet.