Cari Hotel 3-Star di Tokyo

This was my first trip to Japan — I loved the country and its people — but I was disappointed with this hotel and will not return. I hesitated before writing, but decided to share my experience because this property was first on my list and the reception staff’s behavior was very disappointing. I have worked in hospitality and am certain the situation could have been handled promptly and professionally. We traveled together (two colleagues) and stayed in room 611 from June 29 to July 3. The room is indeed small, which we knew in advance: two beds with a narrow passage between them — that’s essentially the whole room. The room had all essentials: clean bedding, good towels, a kettle, an air purifier, etc. My suitcase only fit on the bed; my colleague kept her backpack on the pouf. The hotel’s location is excellent — we reached it from the airport by metro without problems. Ueno Park and the zoo are within easy walking distance. We also really liked the breakfast — friendly staff and tasty food. Unfortunately, on July 2 my colleague discovered that dollars were missing from her backpack. We are certain the money was there on June 30, since she took part of it with her on a walk that day. We thoroughly rechecked the room (I found a surprising amount of dust under the bed, though the room appeared clean overall). My colleague, who speaks excellent English, reported the theft to reception at about 18:00. She was told the hotel has no cameras and that housekeeping had already left. We provided the exact amount missing and our dates of stay. We did not make a scene or demand compensation, but we did expect a professional response: to check who cleaned the room on the relevant dates and to contact the housekeeping team. I ask hotel management to investigate: room 611, housekeeping dates 30.06, 01.07, and 02.07, and the exact amount missing (in US dollars) are all known. Taking these simple steps would help restore the hotel’s reputation and demonstrate true guest care. We stayed in two other hotels during our trip and experienced nothing like this elsewhere. This incident has not changed our positive impression of Japan and its people, but it has changed our view of this particular hotel — we will not return. Advice to future guests: be vigilant with cash and valuables, and be aware that the reception at this hotel may not provide adequate assistance. 今回が初めての日本旅行で、国や人々には非常に好印象を持ちましたが、このホテルには失望し、再訪は考えていません。投稿を迷いましたが、最初に候補に挙げていた宿であること、そしてフロントスタッフの対応に強く失望したため、体験を共有することにしました。私はホテル業界での勤務経験があり、本件は迅速かつ専門的に対処できたはずだと確信しています。 私たちは同僚と2名で滞在し、611号室に6月29日から7月3日まで宿泊しました。部屋は確かに小さく、事前に承知していました：ベッドが2つあり、その間の通路が狭いという間取りです。室内には必要最低限が揃っていました：清潔な寝具、良質なタオル、電気ポット、空気清浄機など。私のスーツケースはベッドの上にしか置けず、同僚はリュックをオットマンに置いていました。立地は非常に良く、空港から地下鉄で問題なく到着でき、上野公園や動物園へも徒歩圏内でした。朝食はスタッフの対応が親切で、料理も美味しかったです。 しかしながら、7月2日に同僚がリュックから現金（米ドル）が無くなっていることに気付きました。6月30日時点では確かに所持しており、一部はその日の散歩に持って出ていたため、消失時期は特定できます。私たちは室内を念入りに確認し（ベッド下に意外なほどのホコリがありましたが、見た目は概ね清潔でした）、同僚は英語が堪能なため、午後6時頃にフロントへ報告しました。フロントからは監視カメラは無いこと、ハウスキーピング（清掃担当）は既に退勤したと告げられました。私たちは消失金額と滞在日を伝えました。騒ぎ立てたり補償を要求したりはしていませんが、プロとしての対応――該当日に誰が清掃を担当したか確認し、ハウスキーピングと連絡を取ること――を期待していました。 ホテル運営側には調査をお願いしたいです：611号室、清掃日 6月30日、7月1日、7月2日、および消失した正確な金額（米ドル）が確認できます。これらの基本的な確認を行うことで、ホテルの評判回復とゲストへの誠実な対応を示すことができるはずです。 私たちは旅行中に他の2つのホテルにも滞在しましたが、同様の経験はありませんでした。この出来事は日本と日本人に対する私たちの好印象を損なうものではありませんが、この特定のホテルに対する評価を大きく下げる結果となりました。再訪はしません。 今後このホテルに泊まる方への助言：現金や貴重品には十分ご注意ください。万が一の際、こちらのホテルのフロントから十分な支援が得られない可能性があります。

Sentiasa tempah di sini, mudah dan bersih, disyorkan! ! Mudah untuk pergi ke Ginza, Shibuya dan Shinjuku Kereta bawah tanah ini boleh diakses dari semua arah. Terdapat kuil di belakangnya, dan anda juga boleh menikmati pemandangan malam pada waktu malam. Ia mengambil masa 4 minit untuk sampai ke Kuil Sensoji secara terus.

Between 2 metro stations, which should be convenient but if you have luggage and need to take the lift, not really so, because there IS a walk to the specific exit. Even more so if you are from the JR lines at Tokyo Station: it takes 10+minutes. Then again, not bad for Haneda access as there is a direct train 2-3 times per hour? Also walkable to Ginza. They advertise free service/lounge but it really is just a bit extra something near the reception. Arrived less than an hour early and asked if my room is ready: they straight up showed me a calculator of ”2000yen”. Room is regular and size slightly over Tokyo standard.

We love the stay! It was just a min to the nearest exit of ikebukuro station. We love how they have type C port for each bed side- very considerate, don’t even need to bring you international plug. They have full sets of facial cleansing, lotion, moisturiser provided specially for my boyfriend who doesn’t do any of these routines! They also have water filling station with free bottles provided. Not to forget, free coffees and hot chocolates !The stay was truly amazing!

I traveled alone and my room is for 1-2 ppl. I enjoyed my stay. Staff are very cheerful, sincerely and helpful. The location is excellent which the metro exit is next to the hotel but the exit is only stairs. Those travelers who have big luggage might be very concerned. There are many restaurants nearby also convenience store. The room is very neat very tidy but a bit crowded if 2ppl. Not much space for your luggage. The amenities are great! I loved the onsen so much!! Because i came for Garmin Run Aisa and it helped me recover alot! I probably recommend my fds to come and I will come next time for my trip to Tokyo.

While the room is not big, and the air condition coupd take some times to start getting cool, the hotel is nice. The breakfast is a normal japanese breakfast, so it would be a big plus for anyone who love those kind of meals The location is really convenience. Just 10 minutes pf less walking from useno and okachimachi stagion, surrounded by all the foods, shoppings, and night life. (And it was very quiet and serene in the morning. ) The onsen/public bath is good. If you are early or time it a bit, it would be almost no one there. A plus for those who might be intimidated by the culture. Also, maybe most of the customers are foreigner, the percentage of public bath enjoyer looks pretty small.

The room is small, Japanese-style11 sqm i book conneting room, The location is very convenient, close to JR. There’s a FamilyMart, AEON, and many delicious and reasonably priced restaurants nearby. You can walk to Tobu Department Store every day for shopping. The hotel offers a welcome drink available anytime, and there is a separate onsen for men and women. In the evening at 6:00 PM, there is a free happy hour with drinks—perfect for alcohol lovers. My husband really loved it. The amenities are also of good quality. If I visit Japan again, I would definitely choose to stay here—the price is very reasonable too.

The facility was great in general. Except you cant stay over the day its just for sleeping, showering and then you can leave it ln daytime, leave your stuff, as they clean and restrict the sleeping area. Otherwise it was kind of an all inclusive experience and did have a clean and nice washroom, as well as all round service. But it was a bit loud in the morning, the cleaning stuff rummages around exactly in front of the bed, talking, making noise cleaining beds 2 hours before check out.

my room had windows to another building. i asked to change it but they was ignored me. service was bad. the room was dark and it was uncomfortable.

房間很好很乾凈