Cari Hotel 4-Star di Tulum

Excelente servicio todo el personal muy amable instalaciones de primera habitación grandes y cómodas comida buen sabor lugar muy seguro muy recomendable

L’équipe est superbe, souriante et très chaleureuse. Au petit soin avec l’ensemble de ses clients. L’hôtel quand à lui est très atypique, bien entrentenu et très beau. Il n’est pas loin des restaurants et boutiques. Pour se rendre à la plage plusieurs moyens : taxi, vélo ou bien en scooter (les agences de locations sont nombreuses à côté de l’hôtel).  Le roof top est paisible avec sa piscine bien exposée, le personnel du bar très poli et attentionné.  Les chambres sont très propres avec une belle salle de bain et 2 ballons. Le lit est suspendu mais on peut demander à ce qu’il soit fixé pour ceux que ça dérange.  Nous avons passé un superbe séjour dans cet hôtel et nous le recommandons vivement voyageurs en visite à Tulum.

Estamos extremamente surpresos com Ana y Jose! Que hotel incrível! Instalações limpas e novas, chuveiro e cama perfeitos, WIFI rápido e com um staff gentil e educado. Fomos de lua de mel e fomos extremamente bem tratados. Café da manha delicioso!

The hotel is pretty and clean, I can tell it’s newly opened. But the staffs definitely needed more training. The pool is pretty small, you can’t really swim in there. The jacuzzi was out of service, they don’t provide towel at the pool, even if you asked, they said they were going to get it but they never came back. Service is poor I would say.

An amazing hotel right in the beach, making you feel close to nature. The rooms are good size and clean. Staff super friendly even offered us fresh coconuts to drink in the morning. Access to beach beds, messages on the beach and. Mi Vida Resturants next door was amazing for Breakfast, lunch and dinner and you get 10%off.

Excellent room and surroundings. The balcony is spacious and directly facing a sunset. There are two restraunts and two public pools for amenities. Great staff, great food, great facility. The hotel is bigger than it looks. Good price overall, though the beech might be a little far for people who didnt rent bikes/cars.

酒店服務員很好，房間很大樓底很高和非常乾淨！ 同時，有免費的水提供給住客。可改善的是房間的茶几是一個大木頭，搬來搬去太重了，房間和酒店的設計不太實用，但是很漂亮😆。

Wir sind leider nicht im Alea Hotel untergekommen. Bei Ankunft war das Hotel leer und war offensichtlich nicht bewohnt. Es war kein Ansprechpartner oder eine Nachricht vor Ort. Wir versuchten eine Stunde Kontakt aufzunehmen. Irgendwann kam eine Person aus dem Nachbarnhotel. Wir checkten dort ein. Das Zimmer war etwas kleiner, ohne Fernseher und nicht wie gebucht direkt am Strand. Der Weg von der Hauptstraße ist eine Katastrophe. Unverständlich das es da keine Lösung gibt. Es sind sehr viele Hotels an dieser Straße. Taxi kaun eine Alternative weil sehr teuer. Essen soweit recht gut, aber die Auswahl recht klein. Frühstück ehr spartanisch. Eigentlich sehr schöne Hotels mit sehr freundlichen Mitarbeitern. Zum ausspannen und relaxen wunderbar. Kein guter Badeort. Badeschuhe unbedingt notwendig. Ein schöner Ort mit Ecken und Kanten.

We were very satisfied with our family stay at Holiday Inn Tulum. The pool-view room was a good base for our three nights in Tulum, and the hotel had the facilities our group needed during the trip. The stay fit our itinerary well and was a comfortable place to return to after exploring the area. Overall, a positive experience for a family visit to Tulum.

I stayed at Azulik Tulum in one of the smallest rooms, and I have mixed feelings — both admiration and realism. First, let’s be honest: Azulik is visually stunning. Architecturally, it’s a dream — truly built for aesthetics and Instagram. The design is beautiful, organic. From a visual and conceptual point of view, it’s easily 100/100. However, when it comes to comfort and practicality, it’s a very different story. Azulik is a pure jungle experience. That can be magical, but it also means: Very limited privacy A toilet behind a divider No hot water at night Minimal comfort overall I understand this is intentional and part of the concept, but when rooms can cost up to $2,000 per night, you naturally expect a balance between artistic experience and luxury comfort — especially at that price point.  The room itself was cute, but definitely not designed for longer stays. This is not a place you want to stay more than 1–2 nights max. After that, the lack of comfort becomes noticeable. Service was not good. I understand this is Mexico and things move differently, but for a hotel with such an international reputation, staff speaking English should be standard, especially since most guests are travelers from the other countries. The beach service closes early (around 4–5 PM), so the experience feels very limited. A few small but important details: The matches in the room were extremely horrible to light, which becomes frustrating when candles are the main source of light, and I love candles idea but if you are reader this hotel not for you! Cleaning could be better.  Hot water should really be available 24/7 at this level. Overall, Azulik is an artistic, aesthetic, and spiritual concept, not a comfort-driven luxury hotel. If you come knowing that — and stay one or two nights only — it can be a beautiful experience. I think its important to remind guest on checking in what are they signing for, coz people don't like to read descriptions and coming for views then being disappointed. Come for the vibe, architecture, and photos. Don’t come expecting classic luxury or comfort. Beautiful idea, powerful concept — but it could truly shine even more with better service, basic comfort, and attention to detail. And I`m not asking a lot here.