Terletak di Tulum (Zama), Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive berada dalam lingkungan 10 minit memandu dari Pantai Tulum dan Runtuhan Tulum Mayan. Hartanah merangkumi semua ini berada 5.2 km dari Playa Paraiso dan 9.9 km dari Kawasan Simpanan Biosfera Sian Ka'an.
Bersantailah di spa perkhidmatan penuh, di mana anda boleh menikmati urut, rawatan badan dan rawatan muka. Ciri-ciri tambahan di hartanah ini termasuklah akses Internet wayarles percuma dan perkhidmatan rencam. Cukup mudah untuk menikmati keindahan tepi laut dengan pengangkutan ulang-alik percuma ke pantai.
Nikmati masakan Perancis di Bordeaux, salah sebuah daripada 10 restoran di hartanah atau nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad). Snek juga tersedia di kedai kopi atau kafe. Bersantailah dengan minuman yang menyegarkan di salah sebuah daripada 5 bar/ruang istirahat. Sarapan bufet percuma disajikan pada setiap hari dari 7:00 hingga 11:00.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, meja/kaunter hadapan 24 jam dan kakitangan berbilang bahasa. Ada rancangan acara di Tulum? hartanah ini mempunyai ruang berukuran 5000 kaki persegi (465 meter persegi) yang terdiri daripada pusat persidangan dan 2 bilik mesyuarat. Letak kenderaan valet percuma terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 301 bilik tamu yang dihias secara berasingan serta menampilkan item bar mini percuma dan pembancuh kopi espreso. Televisyen skrin rata 50-inci dengan program kabel disediakan untuk hiburan anda, manakala akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Bilik mandi menampilkan pancuran mandi dengan hulu semburan mandi hujan dan kelengkapan dandanan diri percuma. Kemudahan yang disediakan merangkumi telefon serta peti besi muat komputer riba dan air botol percuma.
"I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived.
Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality.
Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury.
We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal.
On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous.
Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort."