BE Destination Tulum

"Good place and great food"

Twelve O’Clock Luxury Villas

Secrets Tulum Resort and Beach Club

"I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived. Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality. Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury. We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal. On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous. Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort."

Hotelito Azul

"The entrance in the hotel is the most strange entrance that I ever seen. They provide a QR code that suposed to unlock the door and an acces turnistle. This doesn’t work at all."

Wakax Hacienda - Cenote & Boutique Hotel

"What an absolutely fantastic unique hotel experience in Tulum, Mexico! The hotel is gorgeous, elegant yet with a rustic old world feel. The rooms are high end with excellent linens and bathroom products. The restaurant offers delicious meals and the bar is highly recommended. The service is personal and the staff makes you feel as if you are the only guest. It is not on the beach but the jungle side location with two spectacular swimmable cenotes is a unique and highly recommended activity! They also offer a guided tour of the connected underground cenote structure which is not only informative and highly detailed but so enjoyable due to Daniel, the on site guide."

La Valise Tulum, Member of Small Luxury Hotels

"The hotel is located in the hotel area of ​​Tulum. There is a restaurant by the sea. You can enjoy breakfast, lunch and dinner while enjoying the sea breeze. The hotel service is very good. The staff can speak fluent English and the communication is super smooth. The service attitude of the front desk and restaurant waiters is very good. Of course, you are required to pay a 15% service charge when consuming in the hotel, which is all included in the bill. The hotel uses WhatsApp to communicate with customers. The hotel staff will respond to any questions as soon as possible, which is quite comfortable. The hotel is relatively small and the facilities are just so-so, but it is recommended to stay and enjoy the holiday home by the sea. The hotel is very close to Ahu Hotel. It takes 5 minutes by bicycle to see the famous Sculpture Mother Nature in Tulum. There is also a Starbucks next to it."

The Beach Tulum Hotel

Nômade Temple Tulum

"Good service. Problem with the music at night when there's a party at the hotel."

Anat Tantric Boutique Hotel

"Amazing place, great host, beautiful villa"

Moxy Tulum

"The hotel is seems like new. Location is a bit far from central but still ok to access there. Staff is also nice. Especially, David is very kind to us. Always take care of us. However, there are some points they can improve. - Rent bicycles - Breakfast Hope to be better hotel for all tourists!"

Nueva Vida de Ramiro