Casa Malca

"It's been almost a week since I left Tulum, and even amidst a busy work week, I still often recall the memories of my stay at Casa Malca in Tulum. It was a spontaneous trip, leaving little time for hotel research. I started looking for the most expensive hotels, the ones with the best services, the ones with the highest reviews, and so on, but nothing really struck a chord. Then, I stumbled across a few listings for Casa Malca on Xiaohongshu. The photos of Casa Malca gave it a museum-like feel, and the seaside setting was elegant—not luxurious or mass-market, but rather unique and unique, evoking a sense of escape. My intuition told me it was the right one, and I quickly booked three nights there. After flying from my busy work city to Cancun, I drove two hours to Casa Malca, feeling exhausted. I felt like I hadn't quite escaped reality yet, perhaps because I still had a serious look on my face when I entered the hotel. As I slowly made my way to the hotel lobby, a mysterious feeling arose. When I arrived at the front desk, I was greeted by the incredibly warm and charming smile of Yair, the handsome receptionist. I felt instantly warmed. Because I was there specifically for my birthday, the hotel even upgraded my room and decorated it. These unexpected surprises instantly transported me to a place of bliss and joy. During my three-day stay, I enjoyed the Egg White Omlette breakfast, which surpassed any hotel breakfast in the world. It was incredibly clean and healthy, with an incredibly rich variety of vegetables, and it was beautifully presented. I still miss it. Although I don't usually eat pastry, the restaurant waiter brought it to me, and I tried my favorite carrot cake, which was also delicious. The pool is also beautifully designed. This place would be perfect for weddings and parties; it felt like it belonged to me. I must thank Yair for his attentive service and charming smile, making my lonely birthday trip so warm and joyful. The staff here made me feel like they were genuinely smiling, not just doing their job for the sake of work. The two are completely different. In an era where new decoration designs are emerging one after another, sincere and thoughtful service and smiles will add hidden but very important points to the overall experience."

Tago Tulum by G Hotels

"We loved the hotel and the room very beautiful bathroom and private pool. The customer service from the hotel was extremely poor, they tried to make us pay 500 pesos per day for bikes when next door they were 200. We feel like they didn’t care and all they wanted was our money. Very dissapointed by the hotel staff and service and for the price we paid we expected so much more."

Secrets Tulum Resort and Beach Club

"Friendly staff, clean rooms, and great room conditions. However, a few of the restaurants weren't good."

Xela Tulum - Member of Design Hotels

"Beautiful and quiet boutique hotel on the beach"

The Beach Tulum Hotel

Nerea Tulum

"This hotel was very beutiful with nice view And there was a lobby women that her name was izabel , she was so kind and help us to rent a car and absolutly she was the best person i have met in tulum"

CervecerIa Tulum Boutique Hotel & Beer Spa

"I loved the holistic experience of staying in a pet friendly hotel, with not only an amazing restaurant downstairs, but with an amazing staff, always smiling and super helpful. There are two pool areas and a lot fo entrainment, like the brewery tour, the night shows at the restaurant and more. As a guest, you get unlimited beer through out your stay, which is awsome. Loved it here."

Dune Boutique Hotel Located at the Party Zone

"My husband and I came here on a recommendation from a friend. It is absolutely beautiful, the rooms are cozy and inviting. The food was perfect. Clean and well prepared. Get the Shrimp tacos! Abraham and Carlos took very good care of us - ever day. They had our favorites handed to us as we walked into the restaurant or on the beach. Michelle and other staff were all accommodating and helpful. Can’t wait to come back!"

Nômade Temple Tulum

"Good service. Problem with the music at night when there's a party at the hotel."

Copal Tulum Hotel

"Excellent room and surroundings. The balcony is spacious and directly facing a sunset. There are two restraunts and two public pools for amenities. Great staff, great food, great facility. The hotel is bigger than it looks. Good price overall, though the beech might be a little far for people who didnt rent bikes/cars."

Moxy Tulum

"We had a great stay at Moxy Tulum! The hotel is simple but very nice, clean, modern, and comfortable. We appreciated having two double beds, which worked well for our trip. A special shoutout to David, who took care of us every morning at breakfast. He remembered our names from day one and always welcomed us with a smile, even when we returned later in the day. That personal touch made us feel genuinely valued. The breakfast was okay—not anything to rave about—but it was convenient and enough to get the day started. Overall, we really enjoyed our stay. The friendly staff, clean rooms, and great service made it a place we’d definitely consider staying at again."

Hotel Milam, Michelin Key Winner