Stirling City Centre

Mould in the bathrooms over all the walls as I think there’s a broken extractor fan. Damp markings on the roof tiles next to the air con system. WiFi was inconsistent even for the paid version. Decent stay considering the price but disappointing compared to previous visits.

Disappointing. Booking 2 rooms on the app proved difficult. I contacted the telephone line on the Saturday lunchtime to be told this was closed, no alternative number was given. Going back on the app the room price was doubled. I needed to stay in this area as part of an onwards trip the following day so I grudgingly booked it. Of the 2 rooms, ours, 111 had a mould problem, likely under the bath. My wife had to take allergy tablets. Local staff, emails, texts and 'official messenger ' channels result in lots of apologies but nothing more. Although scammers started chasing through the fb post. Previously with both Business and Leisure I have trusted this brand for a good night's sleep and great service. Unfortunately no more. This review is the result of an automated 'how did we do?' Email which then asks for a review. Colin, Nottingham UK

The breakfasts at Premier Inns are usaully okay but this one wasn't. There was no buffet laid out so our cooked breakfast was made fresh which should have been an improvement but wasn't. The bacon was burnt to a crisp, the eggs undercooked and the mushrooms must have been microwaved and were tepid. There was no gluten free bread!!! There was no fresh juice. The room was okay but the bar prices are rediculous.

We booked a Premier Plus room which stank of bleach when we entered. It was rather odd that there was two bottles of body wash but no shampoo. It was also odd there was no toilet paper just paper towels but no dispenser to they were likely to get damp. There was a lot of mould around the bottom of the shower screen and the grab handle was not secured to the bath (and clearly hasn’t been for some time) causing me to fall back into the water banging my head. This a proper accident waiting to happen!!! I had to use a glass to get water to rinse my teeth and get a drink of tap water as there were no plastic tumblers. Taking glass in to a damp bathroom is another accident waiting to happen! The bed was comfortable and everything else worked but this room was not value for money.

The perfect base for our visit. Great value for money, and very helpful staff. The room was clean and comfortable. Everything we needed. We ordered a boxing day breakfast for 9 people, and that was also very good 👍 Over all a great stay with very good staff 👍

The bed was comfortable and seemed clean although the bedding was ripped. The room itself was not clean, damp/mould was evident and a large build-up of dust. The bathroom in particular was not hygienic, mould around the shower and stains on the toilet. After check-in there was no staff available at reception the twice I went to report issues.