Hotel berhampiran Casa de Oracion Estocolmo, Stockholm

The hotel was really clean and modern. The location is right next to a bus station for shuttle drop off and pick ups. About a ten minute walk to a metro but nice to be away from crowds. The breakfast was superb and exceeded expectations.

I got a nice welcome at the Elite Palace Hotel and was given a great room to stay in. The hotel is fairly big for Stockholm, but it is clean and modern through with interesting decor and features. My room was on the 7th floor and it had a nice hall area with a desk, a sofa area with a big TV, big windows and a large, comfortable bed. An impressive breakfast of hot and cold foods was included and the Bishops Arms pub is also part of this hotel set up. The Elite Palace Hotel is perfect for Vasastan and the Karolinksa and it has the airport bus stop outside too, but it's a bit of a walk to the central area. All in all this was a nice stay, the hotel is well set up and I appreciated the pleasant service!

BEDBUGS! To start with, we are aware this is not a 5 stars hotel and our expectations were not high. The breakfast was not the best but decent, the local staff a little unkind and rough, the shower curtain smelled bad. However, the real problem were bedbugs and the attitude of the staff after it was reported. We noticed insects in the room (we didn’t know at the time what it was) and I ended up being severely bitten. I reported this to the hotel by e-mail after I learnt what it is and after being examined by the doctor. I wanted to make sure they do something about that but they immediately replied there’s no way there are bedbugs in the hotel. Searching for bedbugs should take at least 1 hour (the insects hide) so there is no chance somebody even went to the room to check. I need to use ointment with antibiotics and do disinsection of my apartment in case I transferred bugs from that hotel. It is a costly and unpleasant process and the hotel’s attitude is unacceptable. I went through other comments on booking and we are not the first ones to report that. The personnel’s response is the same, though.

스톡홀름 오덴플란 역에서 걸어서 5분 거리에 있고, 호텔 문 열고 나와서 도보 2분 거리에는 지하철 역이 있어서 여기저기 이동하기 편함. 방에 창문이 없는 것은 약간 에러이지만, 냄새 같은 건 하나도 없었으며 방도 상당히 깔끔하게 관리되고 있었음. 아침 조식 먹을만하고 맛도 나쁘지 않음. 북유럽 물가 생각하면 가성비 좋게 머물다 갈 수 있는 곳임.

Ticked pretty much every box, although I found the electronic check-in/check-out system time-consuming (checking-out didn't work properly either) so hopefully that can be improved.

I booked this hotel as it is in a good central location and I wasn’t disappointed. As we were just using the room for a base, I booked the standard twin with no window. It was small but it was clean and tidy with a tv, hairdryer, hangers, everything you need. The lobby and restaurant are lovely areas, with complimentary tea and coffees and the staff were very friendly. We had an early start one day the staff were more than happy to give us bags to take a breakfast out with us. We were doing an activity with Stockholm Adventures, their adventures cafe is located 4 minutes from the hotel and an ideal location. The main city centre is only a couple of minutes away with lots of restaurants and cafes near by. I would definitely book again.

Brillant Location, fascinating hotel interior concept with a camping atmosphere. The design language of the hotel is everywhere. Since its an ”affordable luxury” quantity business modell the rooms are scaled to the minimum maximum. If its fully booked the very good breakfast shifts into a factory atmosphere. We were very pleased - we discovered Stockholm almost by walking only. Despite of the darkness because of dimmed light inside and the flaws - would book it again.

Great service and friendly staff

First impression - when we got into the apartment we booked we were shocked to see it was much, much smaller than presented in the pictures - see attached presentation pics vs reality. We immediately went to the reception to show them the obvious difference, when one of the front desk officers, named Joel was quite deffensive and strongly rejected my entitled claim to get the proper apartment as per my booking. He said the pics in the presentation were made with wide angles, therefore we need to accept this is the correct room, no mistake was dine. I insisted upon the obvious but I had no one to talk to in order to fix my problem. Later on I made the same complaint to Trip.com - they tried to reason with Joel, but got the same nagative attitude. Joel saga doesn't end here, unfortunatelly... The whole administration of the building might be a bit control freak. Why? Because Guests can not have full control of their room. You can not adjust the air conditioning yourself - you have to call the reception to adjust the room temperature for you. You can not open any window - you have to ask the reception for the window handle, which guess what? It's only one window handle for all of the rooms in the building and each room gets the handle for 1 hour max or at least so it should be if Joel doesn't have other opinion about it. One evening, upon request, Joel gave me the handle and told me to open the windows quickly and give it back to him fast as others needs it now too. I was shocked of course. ***??? Where is my hour? How am I supposed to close the windows then after? Oh...I have to get downstairs to the reception and get it back so that I vould close my windows. BUT wait!! Joel remembered to fully read the post it his colleague gave him before coming upstairs to my room and saw my room number was last on the list and therefore I can keep the handle for a longer period time. He was doing me a big favor. That was his attitude like. Very unprofessional, cold and really wrong attitude for someone working in hospitality. I am afraid I had to react this time and asked him what is his problem really, as it looks like it has a particular problem with me and therefore to any of my requests to get the proper service and comfort I payed for. Joel's Lady colleague was much nicer and helpful. He should follow her example if he wants to stay in hospitality. I left with a bitter taste and very dissapointed with the whole experience at Biz Apartment Bromma due to this important details of my accomodation there. The Biz Apartment concept is pretty nice though overall, is quite new, the location is indeed a bit far from the city, but within easy reach by metro, which has the station right in front of the building. You need to change at Alvik for the green line towards city center. It is also easy to reach from Arlanda Airport by train up to Solna station and than by metro. Downstairs there is a huge supermarket where you can get anything you need for breakfast, lunch or dinner. The apartment is equiped with everything essential to prepare some meals ( microwave, electric stove, dishwasher, toaster, etc.) The bed was very comfortable. A bit too cold in the room. If I were to get the more spatious apartment as per my booking pics, my own window handle and proper room temperature I would book this place again, no doubt.

Upon entry it was clear we had made the right decision. Welcoming staff (to be fair everyone we encountered on our trip was too), room was big enough and bathroom was incredible. Under floor heating when it's -14 outside is always a nice touch. Our very cheap rate included breakfast, fika (snack) and dinner every night. The food could sometimes have been a little hotter, and there is normally only one choice in the evening, but this was fine for us as it was always delicious. A good way to save money in quite an expensive city. Our room wasn't serviced during our stay but the company (nordic choice) had been hacked so their computer system was down, so can't blame them. They had cleaned well prior to our arrival so this didn't impact us much either. There was easy transport links less than 5 minute walk away. Would definitely be back