Hotel berhampiran Solvändan, Stockholm

스톡홀름 오덴플란 역에서 걸어서 5분 거리에 있고, 호텔 문 열고 나와서 도보 2분 거리에는 지하철 역이 있어서 여기저기 이동하기 편함. 방에 창문이 없는 것은 약간 에러이지만, 냄새 같은 건 하나도 없었으며 방도 상당히 깔끔하게 관리되고 있었음. 아침 조식 먹을만하고 맛도 나쁘지 않음. 북유럽 물가 생각하면 가성비 좋게 머물다 갈 수 있는 곳임.

Great service and friendly staff

The hotel was really clean and modern. The location is right next to a bus station for shuttle drop off and pick ups. About a ten minute walk to a metro but nice to be away from crowds. The breakfast was superb and exceeded expectations.

BEDBUGS! To start with, we are aware this is not a 5 stars hotel and our expectations were not high. The breakfast was not the best but decent, the local staff a little unkind and rough, the shower curtain smelled bad. However, the real problem were bedbugs and the attitude of the staff after it was reported. We noticed insects in the room (we didn’t know at the time what it was) and I ended up being severely bitten. I reported this to the hotel by e-mail after I learnt what it is and after being examined by the doctor. I wanted to make sure they do something about that but they immediately replied there’s no way there are bedbugs in the hotel. Searching for bedbugs should take at least 1 hour (the insects hide) so there is no chance somebody even went to the room to check. I need to use ointment with antibiotics and do disinsection of my apartment in case I transferred bugs from that hotel. It is a costly and unpleasant process and the hotel’s attitude is unacceptable. I went through other comments on booking and we are not the first ones to report that. The personnel’s response is the same, though.

First impression - when we got into the apartment we booked we were shocked to see it was much, much smaller than presented in the pictures - see attached presentation pics vs reality. We immediately went to the reception to show them the obvious difference, when one of the front desk officers, named Joel was quite deffensive and strongly rejected my entitled claim to get the proper apartment as per my booking. He said the pics in the presentation were made with wide angles, therefore we need to accept this is the correct room, no mistake was dine. I insisted upon the obvious but I had no one to talk to in order to fix my problem. Later on I made the same complaint to Trip.com - they tried to reason with Joel, but got the same nagative attitude. Joel saga doesn't end here, unfortunatelly... The whole administration of the building might be a bit control freak. Why? Because Guests can not have full control of their room. You can not adjust the air conditioning yourself - you have to call the reception to adjust the room temperature for you. You can not open any window - you have to ask the reception for the window handle, which guess what? It's only one window handle for all of the rooms in the building and each room gets the handle for 1 hour max or at least so it should be if Joel doesn't have other opinion about it. One evening, upon request, Joel gave me the handle and told me to open the windows quickly and give it back to him fast as others needs it now too. I was shocked of course. ***??? Where is my hour? How am I supposed to close the windows then after? Oh...I have to get downstairs to the reception and get it back so that I vould close my windows. BUT wait!! Joel remembered to fully read the post it his colleague gave him before coming upstairs to my room and saw my room number was last on the list and therefore I can keep the handle for a longer period time. He was doing me a big favor. That was his attitude like. Very unprofessional, cold and really wrong attitude for someone working in hospitality. I am afraid I had to react this time and asked him what is his problem really, as it looks like it has a particular problem with me and therefore to any of my requests to get the proper service and comfort I payed for. Joel's Lady colleague was much nicer and helpful. He should follow her example if he wants to stay in hospitality. I left with a bitter taste and very dissapointed with the whole experience at Biz Apartment Bromma due to this important details of my accomodation there. The Biz Apartment concept is pretty nice though overall, is quite new, the location is indeed a bit far from the city, but within easy reach by metro, which has the station right in front of the building. You need to change at Alvik for the green line towards city center. It is also easy to reach from Arlanda Airport by train up to Solna station and than by metro. Downstairs there is a huge supermarket where you can get anything you need for breakfast, lunch or dinner. The apartment is equiped with everything essential to prepare some meals ( microwave, electric stove, dishwasher, toaster, etc.) The bed was very comfortable. A bit too cold in the room. If I were to get the more spatious apartment as per my booking pics, my own window handle and proper room temperature I would book this place again, no doubt.

Check-in process is a smooth sailing one & luggage storage available till the check-in time (after 3pm). Clean room, amenities available etc safe box, hair dryer. Location right in the middle of the shopping street.

I booked their single room without window, as I both have no need for excessive in-room amenities and also greatly enjoy small, cosy places (this is not a sarcastic statement: I truly loved the tiny room). There was enough space in the room for the bed, an additional cutout for a small desk, and the private bathroom was nearly twice the size of the rest of the room itself. The walls were painted in a dark grey or purple, as were the bed dressings. It was a perfect, cosy little nook in which I could sleep and unwind a little. Their breakfast is pretty standard fare, no complaints nor highlights. I was content with the mini croissants, yoghurt and fruit; though an unsweetened yoghurt option would have been nice (but again, not a complaint). One issue I have however is with the parking fees. It is advertised on the hotels.com website, as well as the English version of the hotel's own site that parking is SEK100,-/day. However, their internal system, and as I later found while verifying, their Swedish website both state SEK150,-/day. I did not follow up on this until the next day as I arrived late in the evening and checked the listings after having checked in. The monetary difference is negligible, however this was frustrating to be presented with at the point of payment and not updated across the platforms this hotel advertises on. When I asked at the desk about it and showed the FD staff the hotels.com and English version of their site with the lower amount, I was given an apologetic look and the professional version of throwing one's hands up in helplessness. I don't expect grovelling nor immediate refunds (I have read r/TalesFromtheFrontDesk for long enough) but at least a mention that it will be sent up the chain of command would allay my feeling of being misled. Parking in any case is in an underground lot accessible via your hotel card key.

This is an apartment hotel in the suburb of Solna in Stockholm. It is well connected to the centre of the city by bus (stop is just outside) and a nearby subway station (took me about 7 minutes to walk there). The apartments are basic but modern, clean and have what you need for an independent stay - a mini kitchen area in the room with a fridge, microwave and stove top cooking rings. The bathroom is sizeable and functional. There is a table with chairs and a sofa-type chair as well as a cupboard for clothes. On Level 2 there is a laundry room which you can book for free in 90 minute slots (washing powder available at Reception for a reasonable price). There is also a room with various bins for rubbish and recycling of bottles, cans, paper, cardboard etc. The whole place is quite efficient and there is a mini-supermarket just across the road (expensive but soooo convenient). The one thing to note is that Reception is closed from 8am-1.30pm daily. The rest of the day/night, there are staff at Reception. Reception also has a fridge that you can buy a limited range of soft drinks etc. As I said at the beginning it is a basic place but really functional and the price for a place in greater Stockholm is amazing. We stayed 8 nights (they only clean your room, replace towels etc. every 7 nights which wasn't an issue for us).

Le genre d’hôtel où je voudrai toujours séjourner ! Chambre parfaite (le petit coin banquette devant la fenêtre : perfection). Les espaces communs de l’hôtel très agréables. Les personnes à la réception sont très accueillantes. Cela faisait très longtemps que je rêvais de séjour au Downtown Camper, je n’ai pas été déçue !

Ticked pretty much every box, although I found the electronic check-in/check-out system time-consuming (checking-out didn't work properly either) so hopefully that can be improved.