Hotel Mesra keluarga di Suzhou

Arrived past 2pm the rooms were not ready. So we went for lunch at the hotel noddle place. After lunch, past 3 pm only one room was ready. The room I had was suppose to be non smoking but someone smoked in the room and it lingered in the bed; pillow etc. we couldn’t change it as hotel was fully booked. So I had to suck it up. Maybe the hotel should impose a cleaning and deodorizer fee as a penalty or as a deterrent for people who smoke in a non-smoking rooms. The room heating didn’t keep the room warm. The explanation was the insulation is poor and they gave me a portable heater. The other room had carpet ( mine has floor cold floorboards) and there were no cigarette stench and it was warm. So my advise is to get a room with carpet. Breakfast room was lovely, the breakfast was okay, however you won’t get any staff attention. The saving grace was the Panmen Garden which you should visit both day and night. It was great because it’s not busy as everyone else goes to the Humble administrator garden. So there are ample photo opportunities without swarms of tourist. However the promised Panmen scenic area tour with the hotel is no longer available. The hotel should not list it as an experience you can have when you book and room. Overall it’s a beautiful hotel with unique character due to it history and many dignitaries stay here. Being attached to Panmen garden was a plus. You will need to take a DiDi for Suzhou other attractions. Free Hanfu experience was good as my daughter got to utilized it. We also dined at the 4th floor Italian restaurant which serves very good Italian food. Hotel staff are helpful. Wi-Fi is non existent due to full capacity of the hotel and the bandwidth is just insufficient to support the load and it also depends where your room is situated.

環境太好了，硬件設施和軟件服務絕對是五星級的！大廳奢華明亮，房間乾淨衞生，床品很舒服，前台幾位工作人員包括小楊，小萬，小康，小張都特別親切温柔，服務周到，特別表揚小楊，我們5點多到了以後，還給我們升級房型和叮囑餐飲地點時間安排等，房間俯瞰可見能看到小石湖的美麗景色。再説一下早餐和晚餐都不錯，品類多，品相好，口感不錯。酒店離大小石湖、上方山國家森林公園都很近，下次還來住。

The hotel is next to the exhibition grounds, just a few mins walk. It's also walking distance to the Jinji Lake, and a mall nearby with a railway metro station exit (Line 1) just next to the hotel entrance. Huge lobby with friendly service, from front desk to housekeeping and concierge. Especially the concierge, as I sent over 20 packages from my online shopping on Taobao to the hotel before my arrival and they were so organized they managed to get them out for me in minutes and sent it to my room. The room is big, comfortable for 2 to share with a separate standing shower and toilet. The bed is firm but I found the pillows too soft. The water pressure of the shower head was a bit weak too. The hotel also has a decent sized gym and a heated lap pool. The breakfast spread was excellent, offering international usuals like bread, pastries, sausages and also local favs like porridge and noodles live station. Overall a great hotel especially for the price we paid.

春節長假與家人一起來木瀆古鎮遊玩選擇了維笙天平大酒店，總體感覺還不錯。酒店佔地面積較大，停車方便。酒店設施比較完善且乾淨衞生。衞生間安裝了電泳玻璃，很好。天平山、穹窿山、靈巖山、木瀆古鎮等景點距酒店不遠，出行方便。樓層服務員非常熱情，點個贊👍

The front desk experience at the Corwn plaza was excellent. They were very thorough at check in and when Carrie could not answer our questions in English, another person was there almost immediately to attend to our needs. Everyone was very friendly. The women's locker room at the indoor pool was very disappointing. The sauna was not hot and no amount of water on the stove would heat up the room. The locker room also had a VERY unpleasant smell. There is no hot tub and no steam room which was also disappointing. Nevertheless, the bathtub in the room served up a most wonderful bath.

The stay at hotel was great! Close to metro station and to old town! Amenities are well maintained with a touch of Suzhou traditional culture. Breakfast is mainly oriental. Good place to stay and could consider again on next visit

Good location with a nice and modern shopping mall just a traffic light away. Checkin staff did not seem to be very well trained, however polite. Added breakfast for one day but only registered 1 guest despite 2 guests stayed in the room. When we asked advise at concierge if there was any shops selling photography items, reply was “ sorry I’m not local”… Would like to express our gratitude to concierge staff Peter Zhang and room attendant Li Lingyu. Peter always has a genuine smile on his face and helped with our parcel delivery reached destination smoothly. Ms Li is kind and considerate, noted we like to drink coffee, made effort to place a Nespresso coffee machine in the room. Lastly, we’d like to appreciate hotel management for making my husband’s birthday even more special by presenting a cake and a card in the room. Would consider to stay again if we go back to Suzhou.

實在是太爽了，天氣挺給力啊，又是一個晴空，漫步在太湖邊上，不要太安逸哦，沒人，且靜逸無比 藍天白雲，相比北京的冷，這裏實在太舒服啦！

Extremely friendly staff, make us feel at home, located in the center of （观前街）walking street. Breakfast has good selections. Supper clean, We are very happy with our choice of this hotel.

Room was in poor condition, the rug was spilled and dirty, bedsheets had stains. The bathroom has no ventilation to let the floor dry. The bathtub was black from scratches and stains. In 4 star hotels in other cities there are better kept rooms for half the price. Staff only speaks Chinese.