Hotel Kolam air panas di Suzhou

Awesome! Everything was perfect in my stay with my family. I arrived in the evening and was looking for dining options only to realise they serve dinner in the hotel so it was convenient. However, they mostly had sea food options so you can talk to the waitress to advise on other options available. It's also close to shopping malls where you can get restaurants. Checking in was fast and they only required to copy my passport together with my family's and voila! The room was spacious enough and they provided toiletries for occupants. You can be provided with an extra key in case you need. The hotel has a nice theme park indoors for kids, quite convenient for families and also have a swimming pool. They also have a luggage storage service and the front desk are bilingual - speaking English. Overall all was well for the one day stay.

Totally recommend this amazing place . The service was on top level. Nature & mountains give you feeling of sweet escape from megapolis. The view during breakfast is makes you feel peaceful & calm. Totally recharged our batteries. Hot Springs you need to pay separately but it makes sense. Special thanks to the administration of hotel , the lady surrounded us with all kinds of help so we can feel totally safe even we don’t speak Chinese

Very good place to go to hot springs! We enjoyed the hot springs a lot in the winter holiday. They gave us an upgrade to a beautiful room with an amazing (and huge) bathroom. Checkin desk is friendly and helpful and speaks English. Very clean and comfortable. Breakfast buffet has Chinese food as well as some Western choices like croissants, bacon, coffee, toast, and other normal breakfast foods like yogurt, fruit, etc. They started putting food away at 9:50 though, so don’t wait until last minute to go grab some breakfast. There’s not a lot close to it though, and restaurant in hotel is friendly and obliging, but expensive. Good place to stay!

很不錯的一次體驗，房間整體佈局乾淨簡潔大氣明亮。天氣晴朗的話可以直接躺床上就看到天空，連着MARSHALL的藍牙音響放着喜歡的bgm，坐在露台吹風，一坐就是一下午。露台正對着觀看夕陽的絕佳位置。管家提供的情緒價值也直接拉滿，各種小細節都服務的很到位，從入住前的登記，到景觀咖啡廳的預訂，晚上睡前的小甜品，以及退房時的伴手禮都細節滿滿。還預約了雨墨的攝像師拍了不少留念的照片，免費選了3張剩下的都得自己掏錢購買啦，配合美麗的自然風景都挺出片的！

Absolutely loved my stay! The hotel was super clean and it smelled soooo good. The hotel staff was very friendly, attentive and responsive! Shout outs to Charlie who was super helpful and nice, we also got a free upgrade on our room at the front desk and late checkout! Super nice! The area is very scenic and the lake view and sunset views are amazing! The buffet was also good but need more western options , the chinese food was great ! Would definitely stay here again!

I would definitely recommend this hotel to anyone who is looking for a peaceful experience with wonderful surroundings and great service. Also if you have pets, you may want to bring your dog along to share in your experience the beautiful views as an added bonus. I was informed that they have pet food and additional compliments to cater for your dog! Wonderful! One my first day, I was warmly greeted by 小雨 who speaks English very well. She answered all my questions and made the trip super smooth and comfortable. She is a wonderful asset to the hotel! Special thanks for her and her professional and friendly service. Breakfast is a buffet with an extensive selection to cater for western and eastern tastes. The Hot springs were a much needed relaxing part of the trip and it was included in the price of the room where you can visit once per day. The rooms are very clean with the aroma of essential oils. The insulation was great so you never hear the sound of your neighbours once the doors are closed. My room had a balcony with seats which you could use the space to hang out, read & do yoga if you choose! Overall- no faults! Just perfect with a friendly team from the front desk, the gardeners, the chefs- everyone made it a memorable experience.

We rented a suite that had the tub on the deck. The room was very spacious and modern. I really enjoyed the tub, and the view was amazing. The room was one of the nices hotel rooms I have stayed in China. The food in the restaurant was not great. We ordered a burger that was not hamburger. I am not sure what it was, but it was strange (It was hard meat that tasted like rubber). We thought the club sandwich was also less than appealing and the pizza was undercooked. The french fries and spring rolls were good. The dinner buffet was pretty decimated by the time we got to it. The only saving grace was having a hot pot on the table, which was really good. The hot spring resort is next door and really great. It costs around 200 RMB per person to go there and they provide a robe, slippers and lockers. The hotel is off the beaten path with nothing around, but I did not mind this. It is very peaceful with good views. Our son enjoyed the hotel and what it offered. I would stay there again for a weekend get away, but probably go somewhere else for food. That is difficult given the location.

There were a few ants in the first room we booked, but after a few screams and a phonecall we were quickly moved to another ant-free room. The staff were so helpful, kind and willing to communicate in English to the best of their ability. They made plenty of gestures with bowls of fruit, fragrant sacks and even a personal delivery of the food menu when we couldn't find the English menu on the TV. Their frequent arrivals had us jumping in our robes to grab the door every so often, but each time we were grateful to receive such thoughtful snacks and smells. Lovely place. Would visit again.

I love ld the Chinese style room decor yet not looking tacky, huge and very clean. The hot spring pools were definitely the highlight and we went everyday we stayed here. Service was also fantastic. We did not try the restaurant at the hotel (apart from the breakfast), there are many options around, pretty convenient location!

It is an amazing place. The scenery is breathtaking. The room was big and always clean.The staff was helpful and kind. They went out of their way to make our stay comfortable. A special thanks to Lilian she is the best and made sure everything was perfect. Breakfast can be better. However, I will definitely go there again. Thank you so much Lilian for everything. If, I could I will definitely give Lilian a 10.