Hotel Kolam air panas di Suzhou

Awesome! Everything was perfect in my stay with my family. I arrived in the evening and was looking for dining options only to realise they serve dinner in the hotel so it was convenient. However, they mostly had sea food options so you can talk to the waitress to advise on other options available. It's also close to shopping malls where you can get restaurants. Checking in was fast and they only required to copy my passport together with my family's and voila! The room was spacious enough and they provided toiletries for occupants. You can be provided with an extra key in case you need. The hotel has a nice theme park indoors for kids, quite convenient for families and also have a swimming pool. They also have a luggage storage service and the front desk are bilingual - speaking English. Overall all was well for the one day stay.

Totally recommend this amazing place . The service was on top level. Nature & mountains give you feeling of sweet escape from megapolis. The view during breakfast is makes you feel peaceful & calm. Totally recharged our batteries. Hot Springs you need to pay separately but it makes sense. Special thanks to the administration of hotel , the lady surrounded us with all kinds of help so we can feel totally safe even we don’t speak Chinese

Very good place to go to hot springs! We enjoyed the hot springs a lot in the winter holiday. They gave us an upgrade to a beautiful room with an amazing (and huge) bathroom. Checkin desk is friendly and helpful and speaks English. Very clean and comfortable. Breakfast buffet has Chinese food as well as some Western choices like croissants, bacon, coffee, toast, and other normal breakfast foods like yogurt, fruit, etc. They started putting food away at 9:50 though, so don’t wait until last minute to go grab some breakfast. There’s not a lot close to it though, and restaurant in hotel is friendly and obliging, but expensive. Good place to stay!

入住前還擔心是網紅樣子貨 住了才發現整體品質和服務都很好 房間設施很周到 有Marshall音箱 投影儀 地暖 衞生間還配了洗臉巾 浴缸在陽台上泡的非常舒服 還能一邊聽太湖的波浪聲 窗外是太湖的湖光山色 超級治癒 送的下午茶很不錯 喜歡抹茶豆乳和水果茶 早餐稍微遜色點 咖啡有點難喝 説是咖啡師要11點上班 白天體驗了下湖上划船 才發現湖中央的小紅房子是紙糊的哈哈哈 民宿的柴犬西瓜好可愛啊救命 住了一晚很開心 有世外桃源的感覺 希望住宿品質繼續保持下去

The lake views are stunning and the hotel swimming pool is better than most - the fact that the whole 25m depth is child friendly is a big plus for a family visit. The staff on the club floor where we stayed were kind and considerate and made our son feel welcome and I'd definitely recommend the club option if you're a family. The location is peaceful and there are lots of child-friendly open spaces nearby. On the other hand, the breakfast in the All Day Dining was disappointing as they seemed to run out of food by about 8:15. The days we were there earlier it was a good selection. If you are going as a family and are not a Chinese speaker, I'd recommend doing your homework in advance. There is lots to do nearby, but the hotel doesn't have that information available for guests.

I would definitely recommend this hotel to anyone who is looking for a peaceful experience with wonderful surroundings and great service. Also if you have pets, you may want to bring your dog along to share in your experience the beautiful views as an added bonus. I was informed that they have pet food and additional compliments to cater for your dog! Wonderful! One my first day, I was warmly greeted by 小雨 who speaks English very well. She answered all my questions and made the trip super smooth and comfortable. She is a wonderful asset to the hotel! Special thanks for her and her professional and friendly service. Breakfast is a buffet with an extensive selection to cater for western and eastern tastes. The Hot springs were a much needed relaxing part of the trip and it was included in the price of the room where you can visit once per day. The rooms are very clean with the aroma of essential oils. The insulation was great so you never hear the sound of your neighbours once the doors are closed. My room had a balcony with seats which you could use the space to hang out, read & do yoga if you choose! Overall- no faults! Just perfect with a friendly team from the front desk, the gardeners, the chefs- everyone made it a memorable experience.

A very beautiful property to stay, the staff is extremely hospitable and sweet. Highly recommended for people who are looking for a relaxing and serene staycation near Shanghai. It does have a western restaurant on site and hotspring facility is also nice 👍

We have previously been here before but not staying over in a room. Lovely facilities and a great day. Will definitely recommend to others since it's so easy to get to.

I love ld the Chinese style room decor yet not looking tacky, huge and very clean. The hot spring pools were definitely the highlight and we went everyday we stayed here. Service was also fantastic. We did not try the restaurant at the hotel (apart from the breakfast), there are many options around, pretty convenient location!

It is an amazing place. The scenery is breathtaking. The room was big and always clean.The staff was helpful and kind. They went out of their way to make our stay comfortable. A special thanks to Lilian she is the best and made sure everything was perfect. Breakfast can be better. However, I will definitely go there again. Thank you so much Lilian for everything. If, I could I will definitely give Lilian a 10.