Four Seasons Hotel Suzhou

Had a wonderful time with the two young kids and elderly parents at the new establishment.

Nitty gritty details are the hotel is second to none . The overarching facilities are crème de la crème. There is no place better than here. It’s an ideal place for business conferences, family gatherings, and ad hoc event for nuptial anniversary, connubial ceremony. The place is very beautiful, in a nutshell, the experience is supercalifragilisticexpialidocious !

This is not really a four seasons service! I tried four seasons hotel in HK, US and also in EU, this time I had a very bad service experience! One waitress booked me a table when I went for my breakfast, after I came back to the table with some food, there're five guys try to take my table and one of the hotel waiter in suit was even helping them for doing so! I sat down and 10 minutes later the same waiter came back said they made a mistake that I did come earlier than the 5 guys… So, you down even know how to manage your table in "four seasons" hotel? I get even much better service in a 700rmb Marriott hotel!

The hotels vibe is really good ..but the price I think is too high …I think they should add some activities for the guests like afternoon tea in that price ..it will make the stay more exciting..the breakfast was the best

I rarely write reviews, but we had such a lovely stay here I wanted to let everyone know! Service, food, location, amenities - EVERYTHING was awesome. Special mention for Penny at the front desk who made our arrival and stay so much smoother and easier than any other family trip I have had in China, if not anywhere.

off your work,take your week,recover your soul,find out who you are.

Great location service and amenities

Amazing!

🌿four seasons 四季酒店🌿 蘇州親子酒店天花板了🙆🏻♂️，宛如一顆閃耀的明珠屹立在金雞湖的私人島嶼之上，三面環湖，綠意盎然的園林與瀲灧湖景相得益彰。 🐸還給小朋友準備了可愛的房卡，是四季一貫的作風，還有跟房卡同款的小包包，小童樂園也令家長更好地解放雙手。🐸 無邊泳池正對東方之門，絕佳的網紅拍照機位。⛩️ 説完優點説説缺點，入住前一天客服打電話來詢問幾點能入住，我告知客服大概要下午5點左右，沒想到客服説5點都沒能弄好房間，説國慶節很多客人都延遲退房，那我直接晚上入住了，到酒店已經10點了，延遲了快半天入住客服送了一個酒店自製的小包包，第二天12點我打電話説想延遲退房，結果前台一口拒絕，問題是我是昨晚10點才入住的，這不合理吧？那昨天延遲退房的客人也可以呢？