Hotel berhampiran YSING, Suzhou

The hotel was lovey and within a 7 min walk to a metro station. Restaurants are a easy 20 mins walk away. The hotel is new so the amenities and the rooms were clean and orderly. The bathroom was clean with really good hot water. The receptionist Xioa Taozi and her colleagues were helpful and kind with inquiries during the stay. Would recommend the hotel to others!

It was another excellent stay. I got special discount for breakfast by Doris, Guest Services Manager, and extraordinary service from Jagger, Front Desk. All in all very good. looking forward to my next stay!

The room was very clean and well equipped with toiletries. The staff members were very friendly and patient. They also have a microwave that you can use to reheat your foods etc. Overall, my experience staying here was great. I am a foreigner and I would recommend this hotel to other foreigners. It's a great stay! 🌟

Great staff, with little english they did their best to make you trust them and feel comfortable. Particularly Sky was our best adviser, he made the bookings for the gardens and museums, talking with the taxi drivers... Even checking my train tickets to be sure I am asking to go to the correct station... :))

If you’re looking for a perfect 4 star venue in the city centre then look no further! This place is a good bargain all round the year and even in peak seasons. I am going to split my review into sections so bare with me. 1) Rooms: The outdated the rooms need a serious paint jobs and the couch is quite “scratchy” material wise. Despite the interior eye sore, the flats are quite cosy with everything you need. Scenery wise , those who aren’t afraid of heights request the balcony rooms ! Maybe they don’t have the views of the shanghai centre shopping mall but the evening breeze did put me to sleep like a baby! Also the television was well packed with nostalgic movies , I really enjoyed the entertainment. Although the TV volume doesn’t go too loud , I guess it’s good respect to the neighbors some of who are long term tenants. 2) Service: Impeccable. The people here, although clearly overworked are so nice! The housekeepers are all so wonderful ! They were the ones who let me come back to a clean flat everyday , really it was a piece of home with a whole lot of help! For shampoos and conditioners and shower gel you would need to let the front desk know you need it, so please keep that in mind! 3) Breakfast: Just enough for survival , I’m quite particular about my tastes in food where the buffet options were too less and unfortunately not too tasty. But I was able to survive…I really hope they can fix this though cause the place although cheaper than others isn’t exactly cheap as well. If you want a good breakfast spread , you will be left heavily disappointed. There’s a lot of cost cutting the hotel group has done and it’s obvious…I hope Ascott takes this into consideration cause it’s not good to have better hotels around the world but keep smaller cities forgotten and tightly budgeted!! Suzhou is quite expensive than other cities due to the constant influx of tourists. I don’t usually write much for my reviews but In this case I seem to care after seeing the overworked hotel staff and the poor conditions around them. Come on Ascott do better. I initially was tempted to give a 3/5 review stars but it’s the people that pushed it up.

The location is very good, you can get around with the bus or walk around to the town. The staff was very kind and helpful. Thank you to the Assistant Manager Ms Sima for helping me and assisting me throughout my stay at the hotel. I could also leave my luggage free of cost for 24h after check out and pick it up later. I really liked the staff but the room I got was smelly at first but Ms Sima changed it for me and was very helpful.

I really liked the hotel a lot! The room is really spacious and comfortable, the inner courtyard is beautiful and the location is great within Gusu! The only slight drawback which i supposed can't be held in an old building is that I found several bugs in the room, in particular across the bed. Also room service forgot a nail on top of it - I am guessing otherwise I have no idea how it got there. Everything else was clean and well managed. Would definetly come again!

The room was nice and big but they didn’t provide me with bath towels on the first night just hand towels. The wall has few scratches and marks and the window was really difficult to close. A fine hotel, nothing special.

It is well-located and has a nice infrastructure, but it looks like they are not taking care of the details anymore, so the door of the bathroom didn't work, the kitchen started getting rusty, and the bathroom walls look like they're dirty. Has potential but needs more love.

Room was clean and tidy. Very Friendly lady at front desk helped me with a lot. Had upgraded the room for me, helped with my wifi connection, navigation, wechat usage and even recommended places to eat and visit. For a solo traveller first time in suzhou, she made my stay pleasant. Room amenities were just sufficient for me. The bun shop downstairs sells really nice 鲜肉月饼 n I personally love the rose 月饼. 8 mins walk from 三香广场 station, quite convenient as there's a Starbucks, kfc and family mart just outside exit 2.