Mitsui Garden Hotel Ginza-Gochome

Hotel location is great! Walking distance to both Higashi-Ginza metro or Ginza metro station, making it easily accessible to everywhere we want to go in short time. Shopping, food and convenience store just round the corner! Public bath is good experience but the shower area may need some washing as it’s rather soapy after use by everyone. Hotel is rigid in allowing kids (9 yrs old) to sleep together with adults. Requested to change to deluxe twin room but they don’t allow 2 adults and 1 kid in a room. So had to request to combine the triple beds together as my kid dare not sleep by himself. We would hv preferred the deluxe twin Japanese style room if hotel could allow and we are willing to same triple room price for it. Triple room has no view and faces backstreet. Housekeeping needs improvement as hair could be found on the floor and the amenities/tissue werent timely replenished. But overall it’s still a great place with its great accessibility and the nice hot public bath! We will still stay here next time!

Convenient location near the train station with Lawson right opposite the hotel and 7-11 just beside it. The staff is friendly and speaks good English. The hotel also helped to store our luggages after we checked out and gave us the high floor room as requested. Room is clean n comfortable and decent size.

Rooms are much smaller than anticipated, although that’s understandable for the location. Hotel staff were somewhat average, around 6/10. We stayed at multiple locations and hotels during our trip, we found that the staff under the Mitsui Garden franchise (this branch and Sapporo Station West) to be somewhat less friendly than other brands. Is some what weird but could be just bad luck on our part.