Hotel berhampiran The Annex, Toronto

Great clean room and love the city view! Room is spacious. Nice firm bed. Bathroom is clean and spacious too! Do note that they do not have electric kettle in the rooms, so do request for one if you need one. Slightly outside of downtown Toronto approx 20-30mins drive out, depending on traffic. Got the room at a great price during Black Friday, for non peak season!

Kitchen should provide pots and pans, plus dishes, plates, knives and forks should be provided. When you travel, most people have no intention to buy for several days usage.

From the moment we checked in till the last day, this staff has been incredible. We are diamond members and travel extensively, this hotel has been a much welcomed break. Natalia took the best care of us. I can’t say enough about her service and attention. Very wonderful person. The food was excellent. Our complements to the chefs. Dinner was so awesome, made with love and that extra touch! we had to keep coming back. Breakfast was also superb and made with love. Great staff. Our stay was fabulous and very appreciated.

I kept going to the wrong DoubleTree because there are two, both named airport hotel. Other than that the room was good, staff friendly and restaurant nice.

I’m appalled! Im a member of Marriott, so I chose to stay in this hotel every single time when I was in the area. Lately my experience with this hotel has been terrible! Last time they charged me $250 because someone reported my dog attacked a kid! They didn’t even investigate it until I called 6 times!(the girl worked at the front desk told me the manager will be there in 1-2 hours so I left my number. A few hours later I called to ask, I called the wrong number so it went to booking department, I explained what happened and asked to be transferred to front desk girl, because she is the one charged me $250. And guess what! Instead of talking to me, she made the booking department lady to tell me”She said that the manager will call you as soon as he’s back” I insisted on checking the security cameras and there were nobody got attacked!!! got my money back and their explanation was”someone too advantage of the hotel for a free night.”. So they made me pay for the night??? And I don’t even know why I stayed here again last night! I couldn’t believe my eyes ! What is going on with this duvet??!!!! I didn’t want to have any trouble with people when I’m traveling by myself so I only requested for another blanket, but it never came, so I spent a night without blanket. I was going to show the front desk these pics but my phone was dead and I was in rush to go to my appointment. Anyways I’m done with this hotel!

The hotel location is so convenient, we drove about 10-15 minutes to the restaurant/ store we like and to visit our relatives. The guest service is great, the staffs are so helpful.

Good location from YYZ Airport with not too expensive however, good for someone who drive a car.

The hotel is so nice and clean and their service is so good.We booked jacuzi room and this is the best stay ever.We enjoyed a lot and jacuzi is the best part in this room.The tub is nice and clean and the water temperature is also good and perfect. We love to go their again.

Nettes Personal. Es war alles sauber. Der Boden von der Dusche war mit Klebeband beklebt. In der Nähe gibt es nicht. Essen musste ich bei uber eats essen. Unten gibt es ein restaurant aber etwas teuer

Multiple issues right from check in and throughout the remainder of our stay. I booked a room with 2 queen beds for 2 adults and 2 children (both under the age of 6). We ended up also having to bring our youngest daughter as well who is almost 3 yrs old, not knowing there was a max occupancy of 4 per room. When I told the front desk i had a 3,4 and 5 yr old with us they immediately said they couldn't allow us to have the 2 adults plus 3 children in 1 room. Given the ages of the children I thought it was ridiculous that a 3 yr old would even count as an additional guest. I was told I must get a 2nd room to accommodate us and they didn't have any adjoining rooms available. I asked to speak with a manager as I was not paying an extra $150 for another room that we wouldn't even use just because I had no choice but to bring our 3 yr old child. I wasn't allowed to speak with the manager all I was told was that it was policy and nobody could change that. This was extremely poor customer service in my opinion. After driving hours to get there and being told this information I was extremely upset. After arguing for a while in front of my children the front desk finally agreed to just allow it but for an additional $50 charge which I had already asked him to do and he said no. I had no choice but to agree at that point as we had nowhere else to stay for the night. We got put room keys and discovered we were in the 1st room next to the front lobby, vending machine, and laundry room. All noisy areas to have 3 young children (1 of which is autistic) sleeping but I accepted it and didn't want to ask for another room. When I got into the room I discovered we had absolutely no towels, cloths etc. So I went to ask someone in the housekeeping area for some towels, I was told my daughter took them all which was not true at all. I told them I checked into the room 5 minutes ago and there were none in there and my 3 and 4 yr old have not taken anything. The man seemed annoyed and gave me 2 towels....again I needed more than that but did not complain. We went about our evening and took the kids swimming only to discover there were no towels in the pool area and since we only had 2 in our room we needed more so I had to go back to housekeeping and ask for 3 towels. They still didn't fill the towels up on the pool deck for other guests. We had a terrible sleep because the walls are paper thin and could hear everything above us and beside us, including the laundry shoot.