Hotel berhampiran Falaise Park, Vancouver

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

Staying for 3 nights. Staff lovely, room fantastic and location perfect, just on the edge of wonderful hiking areas as well as downtown Vancouver. Bar, restaurant, liquor store and general store on or next to the site. Great hotel. Would 100% recommend.

Was good. Cou you please send an Invoice for the reservation to us. Thank you.

Fantastic hotel. Very convenient as we were going on the Princess Cruise. The concierge, front office and housekeeping staff were all very friendly and made us feel at home. Highly recommend this hotel.

The moment I walked into the lobby and was greeted by the staff, I knew it was going to be an incredible trip. To start, the location is amazing. Walking distance to so many restaurants, coffee shops, and stores. What made the trip extra special was the head concierge, Alexsander. It was my first time in Canada and he told me so much about the history of some buildings and recommended all the places to go. He even took the extra step to walk my friend and me to Palate Kitchen around the corner to make sure we didn’t get lost and introduced us to the hostess. It was such an incredible level of customer service that I haven’t ever experienced , even when staying at other 5 star hotels. All the recommendations of sites to see made our trip absolutely perfect . The overnight front desk agent even offered me water and offered to call a cab when my Uber cancelled for my 5am flight. The other employee working that shift even carried my luggages to the car in the rain and waited with me outside until they were there. The room was spotless and so beautiful. Housekeeping did an amazing job. We were also given a handwritten card with Rosé upon arrival as well as breakfast vouchers and early check in. Thank you so much to the staff for making my vacation so magical. I can’t wait to refer my friends vacationing to stay at this hotel. What a special experience! Also, the breakfast and restaurant staff was phenomenal !

The location was good, not core Downtown. Staff was pleasant. Easy check in and check out. Room was clean, with enough towels and toiletries. Fridge was empty, no complimentary water - I later realised this is a Vancouver thing. There is a restaurant by the lobby, where you'll get a 10% discount only if you show your key and you are eating in. The ambience was good, lovely staff especially YuHi. The food was amazing, never had mashed potatoes that much before 😂.

Stayed there twice, 1st time had a disatisfactory experience with the reception staff, he was inexperienced and forgot things when we checked in and out, couldn't charge 1 of our cards AND also double charged our debit card instead of refunding the deposit when we left. Huge, but dated rooms but depends on your luck, some rooms are newer. Overall still ok. Nice view.

Paradox has so far been the best hospitality and service experience we've had in years. Right from reception, room service to valet. They're friendly, extremely helpful, there are details that you'd never think of heated floors in the bathroom, filtered floral air in the washroom. Right in the middle of downtown, everything is within walking distance, the rooms are absolutely an oasis in the middle of a metropolis. Stay here!

大堂到房間距離太遠，標識也不清晰，3層無電梯，拖着大行李找了很久。 房間設施設備還是不錯的，而且也算比較新。酒店裡還有幾個露天泳池。 位置一般，周邊幾乎無商業。 總之，應該是適合度假，不適合中轉飛機臨時歇一晚的。

Our stay started off really well. Front desk staff were very friendly and let us check in early. I went to have a shower before going to the concert we were in town for and found that the tub drain was plugged and the tub not draining. I had received a txt earlier ask how the room use and to text if we need anything. So I text that the tub was are draining. I did not get a response and left the room to go out. We thought we would come back the drain being unplugged but instead came back to nothing done. We went to the front desk to ask for a plunger to try and fix ourselves as it had been 7 hours and still no response. We tried to plug the drain but it did not help. When we returned the plunger the front desk person offered us another room but being in out pj’s and it after midnight we stayed in the room. They said maintenance would be back at 7am. We went to check out at 11, still no response to txt and no maintenance person to fix tub. The desk person apologized and offered us breakfast vouchers for the restaurant. We went to the restaurant but they would only give us bacon or sausage and eggs. Being vegan and vegetarian that was not going to work. The restaurant said they could not offer anything else. We went back to the front desk and the manager wouldn’t allow the front desk person to do anything else for unless we wanted McDonald’s. Looking forward to getting home tonight to shower.