Hotel berhampiran Finlandia Pharmacy and Natural Health Centre, Vancouver

At less than 10 min walk to the popular Burrard St shopping area, it is very convenient for those who don’t want to rent a car to get around. Within one block of the hotel are several good restaurants, including Sushi Mugen, a popular Japanese restaurant. Other conveniences such as grocery store, convenience store, coffee shops, bars are within 3 min walk. Hotel is old but everything works, and while the price is not cheap at all, it’s probably cheaper than hotels in the Burrard St area. Local friends say that there’re generally insufficient number of hotels in Vancouver, so expect to pay more for less. Front desk staff was friendly, and the concierge was very knowledgeable and provided good information.

The room was big compared to other hotels we had stayed. Location is conveniently located in Vancouver. There are so many restaurants in the area.

Location is good. Grocery , restaurants and Drug shops are all in walking distance. Wash & Dry Combo machine is very useful for family stay. Front desk services are excellent 👍

This was perfectly adequate for my one night stay prior to a cruise. The location is easily accessible from the train from the airport and less than a mile from the cruise terminal. It is no frills but clean. I had a shared bathroom which was a concern but it was fine. You share the bathroom with another room and you will hear them in there but, again, it was one night. There was a sink in the room which was good as you didn't need the bathroom for basic teeth brushing, etc. If I was doing an overnight in Vancouver again, I'd go back.

We were pleasantly surprised with the excellent quality and design of the room. Everything is very convenient and well-prepared. The furniture is good and new. There is a closet, drawers and a small coffee shop area where you can sit, drink coffee and relax while looking at the view. There was a microwave, coffee machine and a fridge. The bathroom was very elegant and convenient with LED mirrors which are so great if you want to apply makeup on your special day. There were many towels as well with some basic toiletries. The reception staff was always very friendly and helpful. The location is closed to many shops, supermarkets and public transportation. The hotel is very safe and clean.

Paradox has so far been the best hospitality and service experience we've had in years. Right from reception, room service to valet. They're friendly, extremely helpful, there are details that you'd never think of heated floors in the bathroom, filtered floral air in the washroom. Right in the middle of downtown, everything is within walking distance, the rooms are absolutely an oasis in the middle of a metropolis. Stay here!

Hotel location is perfect. It’s right next to the Richmond Night Market and has included parking in the garage right next to it. The staff, minus one experience, was all very nice and helpful. Our room was very cozy and perfect for what we needed. The AC blew nice and cold. My only complaint that could’ve brought the rating up higher was that our toilet’s water kept rising and would get self clogged even though we literally just had got there and just used the bathroom to pee. On our way out, we decided to go the front desk to ask someone to service it while we were out. They instead just asked me “so do you want a plunger?”. We had somewhere to be so I just said sure, maybe I can just take a look at it when I’m back. Well, after getting the toilet to flush, it just clogged again. So we pretty much had to use the plunger every single time we needed to use the bathroom which was really annoying. It really brought the experience of staying there, down.

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

Our stay started off really well. Front desk staff were very friendly and let us check in early. I went to have a shower before going to the concert we were in town for and found that the tub drain was plugged and the tub not draining. I had received a txt earlier ask how the room use and to text if we need anything. So I text that the tub was are draining. I did not get a response and left the room to go out. We thought we would come back the drain being unplugged but instead came back to nothing done. We went to the front desk to ask for a plunger to try and fix ourselves as it had been 7 hours and still no response. We tried to plug the drain but it did not help. When we returned the plunger the front desk person offered us another room but being in out pj’s and it after midnight we stayed in the room. They said maintenance would be back at 7am. We went to check out at 11, still no response to txt and no maintenance person to fix tub. The desk person apologized and offered us breakfast vouchers for the restaurant. We went to the restaurant but they would only give us bacon or sausage and eggs. Being vegan and vegetarian that was not going to work. The restaurant said they could not offer anything else. We went back to the front desk and the manager wouldn’t allow the front desk person to do anything else for unless we wanted McDonald’s. Looking forward to getting home tonight to shower.

I have stayed here many times and find the hotel and amenities are perfect for my business travels. The excellent location across from Landsdowne Mall is perfect to stroll around and Skytrain is only 5 mins away.