Pengguna Tetamu
4 Oktober 2024
Absolutely horrifying and upsetting experience at this hotel. I had booked this hotel for 6 nights to stay for my father's funeral. I had some travel issues and ended up arriving a day later than expected---unbeknownst to me, the hotel had CANCELLED my stay leaving me with nowhere to stay for the entire week. They never called, emailed or anything to check whether i was coming--they cancelled the ENTIRE trip with no contact. It was extremely stressful and traumatic to have travelled all the way there and be in a foreign city, about to bury my father, and to have this happen. The staff were unprofessional, rude, unintelligent, and made no attempt to make it up to me. In fact, the manager lied at first saying that there were still two rooms available for us--then had us wait and told us that actually there were no rooms, leaving us to look for another hotel that same day. DO NOT patronize this establishment--very unprofessional, hostile, and liars that don't know what they're doing.
Terjemah