Hotel Mesra Haiwan Peliharaan di Zermatt

Overall experience is good. Through we did not get the ideal room (high floor) due to full booking, we got a bigger room on the first floor. Cleanliness and location was great, walkable to the train station and it was accessible to the main street. Amenities were good - kettle was provided to boil hot water, tv could login to your own netflix account, there was tea time provided at 4pm daily.

The room is cool but the lobby is cooler with the Michelin Star restaurant. The view is magnificent. The spa is one of a kind. The deal breaker is the staff. Starting from receptionist until restaurant manager are not in the position of being the face of such a beautiful property. From the check in process until the dinner time, the staff were not giving us warm welcome. Especially during the dinner time, Margaux is a terrible restaurant manager. Little did we know, the restaurant in the lobby was awarded as 2 Michelin Star Restaurant. Margaux forgot to concern about our allergies we mentioned and kept rushing back to ask something to Chef Flo who looks very patient with everyone. We were thinking that she is some sort of new team member since she looks lost of what she is doing. One of our friends who owned a restaurant in Zermatt told about this restaurant always have problem with new staff because nobody want to stay longer. Unfortunately, Chef Flo wasn’t there when we finished the dinner to give our feedback directly with him, so we asked Margaux if we can meet the manager and awkwardly she said she is the manager. What a surprise! But not a surprise this restaurant lost its star. It’s all about experience not just the amazing food. Apart from her attitude during the dinner, overall our stay were pleasant and will definitely booked the room but not the dinner the Michelin Star restaurant. Regards from Spain

Apabila anda menginap di Hotel Astoria in Zermatt, anda akan berada berhampiran lif ski, tidak jauh dari Zermatt-Matterhorn Ski Paradise dan Zermatt - Furi. Hotel spa ini berada 0.1 km dari Zermatt Visitor Center dan 0.1 km dari Funikular Zermatt–Sunnegga.Luangkan masa untuk memanjakan diri anda di spa perkhidmatan penuh. Hotel ini juga menampilkan perkhidmatan rencam, penjagaan anak/bayi (surcaj) dan tempat simpanan peralatan ski.Nikmati juadah di restoran ataupun berjamu selera dalam bilik dengan menggunakan perkhidmatan bilik di hotel. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan Eropah percuma disajikan pada setiap hari dari 7:30 hingga 10:00.Kemudahan yang ditampilkan adalah termasuk surat khabar percuma di lobi, kakitangan berbilang bahasa dan tempat simpanan bagasi.Selesakan diri anda di salah satu daripada 21 bilik tamu yang menampilkan bar mini. Bilik mempunyai balkoni persendirian. Akses Internet wayarles percuma disediakan untuk membolehkan anda sentiasa berhubung. Bilik mandi persendirian dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut.

a simple nice hotel, friendly n helpful stuff, i like the public area which we can chill talking at 1st floor ,honesty bar

This has got to be the cutest hotel in the area and definitely the oldest. They pick you up at the train station in a cute electric car and whisk you away to the hotel. Even though the hotel doesn't have A/C, there is no need due to the crisp Zermatt nights. You are in the middle of everything Zermatt. The breakfast was phenomenal and the views of the Matterhorn were indescribable. The service at the streetside cafe was superb. Book this hotel now for your Zermatt stay.

A gem!! Ideally located to explore the town of Zermatt and the surrounding countryside. The staff/proprietors were very welcoming and helpful. The entire facility was spotlessly clean. Bed very comfortable. Our room had a view of the Matterhorn and a shared balcony area to relax and watch the sun go down. Breakfast delicious. The Wellness suite was a lovely surprise. Again immaculately clean. Two variations of sauna and a good sized steam room. Outdoor bubble pool with a view of the Matterhorn. Couldn't ask for better. There were even reusable water bottles supplied to take with you on your adventures. Bottles could be purchased or returned. Great idea. We will definitely return.

What a wonderful place to stay! It’s my honeymoon trip and it’s the last stop in Switzerland, and when the hotel noticed that it’s our honeymoon trip and it temporarily prepared the special room for us! It’s an amazing experience over there! Thank you a lot!

This hotel is absolutely wonderful ! Our room was spacious, beautifully decorated and very comfortable. The staff without exception -- whether the driver who picked us up at the train station, the check-in staff, the people serving in the restaurant or the cleaning staff -- were all warm and welcoming, helpful and professional, and always available for questions. The food in the hotel restaurant was so good, both tasty and artfully presented, that we sent our congratulations to the chefs. The restaurant windows look directly onto the Matterhorn. Guests can also dine or enjoy a leisurely drink on a wide terrace that also has a direct view of the famous peak. We highly recommend this hotel.

We spent a week here for our ski trip and would highly recommend this hotel. Great location - ski down to Cervo spa at the end of the day and the hotel is steps away. Our balcony looked out at the Matterhorn …what a way to wake up each day! The color scheme in the room was brown and orange and although the colors were unusual, the furniture and beds were VERY comfortable. Our room and entire hotel was always spotless. Breakfast each day was served in lovely Swiss themed dining area and we were assigned a table (with a name card ) for the duration of our stay. The cappuccino is delicious and the buffet offered a variety of hot and cold options (bacon, eggs (scrambled and you can boil a fresh egg), assorted cold cuts, fruits, breads, yogurts… so many choices! Beautiful, CLEAN pool / hot tub /spa area. The staff at this hotel is incredibly friendly and really goes above and beyond to make sure you enjoy your stay. We spent a few evenings at the hotel bar enjoying cocktails and chatting with the bartenders - they gave excellent recommendations for restaurants in town. We would absolutely stay here again 😊

The staff was very rude and unhelpful (except for the waitress at breakfast she was so kind.) They constantly seemed bothered by questions, and were often not at the front desk during the day most days we were here. At night, no one staffed the desk, and the hotel leaves keys unattended at the desk with guest names on them for pick up. As a female, this made me uneasy and seems like a safety concern. My last day there was a snow storm most of the town was shut down. But the staff wasn’t even at the desk to help get water/tea from the bar that is supposed to be open 8-16:00. They say they have a shuttle for guest but the first day they weren’t will to pick me up just before 14:00 since they stopped at 14:00, and going back my last day they were shuttling guest for the snow. They acted bothered when I asked them to assist me with booking a tax to the train station. rooms were OK but very small. Wouldn’t recommend staying here largely due to how unhelpful the staff was. You can find similar rates for much better service.