Hotel Zermatt dengan Kolam Renang

The room is cool but the lobby is cooler with the Michelin Star restaurant. The view is magnificent. The spa is one of a kind. The deal breaker is the staff. Starting from receptionist until restaurant manager are not in the position of being the face of such a beautiful property. From the check in process until the dinner time, the staff were not giving us warm welcome. Especially during the dinner time, Margaux is a terrible restaurant manager. Little did we know, the restaurant in the lobby was awarded as 2 Michelin Star Restaurant. Margaux forgot to concern about our allergies we mentioned and kept rushing back to ask something to Chef Flo who looks very patient with everyone. We were thinking that she is some sort of new team member since she looks lost of what she is doing. One of our friends who owned a restaurant in Zermatt told about this restaurant always have problem with new staff because nobody want to stay longer. Unfortunately, Chef Flo wasn’t there when we finished the dinner to give our feedback directly with him, so we asked Margaux if we can meet the manager and awkwardly she said she is the manager. What a surprise! But not a surprise this restaurant lost its star. It’s all about experience not just the amazing food. Apart from her attitude during the dinner, overall our stay were pleasant and will definitely booked the room but not the dinner the Michelin Star restaurant. Regards from Spain

1.這家酒店在半山腰上，有接送班車，但是晚上7點就下班了，酒店入住提示上根本沒說這一點，衹寫了班車免費，我們以為一直有班車接送，那天坐火車到了后9.30了，酒店說沒有班車了，公交也下班了，導航看步行17分鐘左右，結果，全是爬坡路，累個半死，半路上又不好打車了，累吐，全家大半夜的推着行李，累的滿頭大汗，冒椒火辣，心情糟糕透了 2.酒店分明預訂成功，但還有兩天就要入住的時候，沒有任何通知，就說信用卡扣款失敗，並且滿房，還好攜程在這一點做的非常好，幾次溝通才又讓代理商放了一間房出來，這裏必須誇獎攜程 3.酒店前台人員還是比較好，出發那天我們去玩滑翔傘，主動提出到點把行李幫我們送到火車站，不用我們再返回取行李

Close to the train station. Although I got an upgrade to a double room, it was small (the table in front of the bed takes a lot of space). The bathroom was big and clean but outdated. The balcony was nice but not really needed in winter. Everyone can enter the ski room and the individual locker cannot be locked. Perfect for thieves.

This hotel is absolutely wonderful ! Our room was spacious, beautifully decorated and very comfortable. The staff without exception -- whether the driver who picked us up at the train station, the check-in staff, the people serving in the restaurant or the cleaning staff -- were all warm and welcoming, helpful and professional, and always available for questions. The food in the hotel restaurant was so good, both tasty and artfully presented, that we sent our congratulations to the chefs. The restaurant windows look directly onto the Matterhorn. Guests can also dine or enjoy a leisurely drink on a wide terrace that also has a direct view of the famous peak. We highly recommend this hotel.

We spent a week here for our ski trip and would highly recommend this hotel. Great location - ski down to Cervo spa at the end of the day and the hotel is steps away. Our balcony looked out at the Matterhorn …what a way to wake up each day! The color scheme in the room was brown and orange and although the colors were unusual, the furniture and beds were VERY comfortable. Our room and entire hotel was always spotless. Breakfast each day was served in lovely Swiss themed dining area and we were assigned a table (with a name card ) for the duration of our stay. The cappuccino is delicious and the buffet offered a variety of hot and cold options (bacon, eggs (scrambled and you can boil a fresh egg), assorted cold cuts, fruits, breads, yogurts… so many choices! Beautiful, CLEAN pool / hot tub /spa area. The staff at this hotel is incredibly friendly and really goes above and beyond to make sure you enjoy your stay. We spent a few evenings at the hotel bar enjoying cocktails and chatting with the bartenders - they gave excellent recommendations for restaurants in town. We would absolutely stay here again 😊

The rex has something really special and we’re so glad we found this place - we absolutely loved our short stay here - the staff are so lovely and really go out of their way to make you feel welcome! Fabulous location, superb healthy breakfasts with their own sourdough from their in-house bakery - what a treat! We also had dinner at their wood-fired restaurant next door (Stockhorn) which was the best dinner we’d eaten in Switzerland! The facilities are second to none - including an excellent large pool and hot steam sauna which we really enjoyed. The rex bar is beautiful with a wood burning fire and has an extensive wine list with natural wines. Our room was spacious, extremely clean and very comfortable with luxurious fittings. Thanks for making our stay so special - we’ll be back!!

Such lovely, helpful, caring staff that really made our holiday. The hotel has a nice homely feel, spotlessly clean, our rooms were serviced very well each day. Reception staff were particularly lovely, especially a fabulous lady called Kirlee, (not sure of the spelling sorry). Great views of the Matterhorn and a short stroll into town. Good value and we would definitely recommend this hotel and would return when we next ski in Zermatt.

Dengan penginapan di Hotel Berghof, anda akan berada betul-betul di tengah Zermatt, tidak jauh dari Zermatt-Matterhorn Ski Paradise dan Zermatt - Furi. Hotel mesra keluarga ini berada 0.1 km dari Gondola Zermatt-Furi dan 0.1 km dari Funikular Zermatt–Sunnegga.Bersantailah di spa perkhidmatan penuh, di mana anda boleh menikmati urut, rawatan badan dan rawatan muka. Jika anda inginkan peluang rekreasi, anda akan mendapati kolam renang tertutup, sauna dan pusat kecergasan. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan bilik arked/permainan.Nikmati juadah di restoran ataupun berjamu selera dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad) di hotel. Hilangkan dahaga anda dengan minuman kegemaran anda di bar/ruang istirahat.Kemudahan yang ditampilkan adalah termasuk surat khabar percuma di lobi, perkhidmatan pencucian kering/dobi dan kakitangan berbilang bahasa. Perkhidmatan pengambilan dari stesen kereta api disediakan tanpa dikenakan bayaran.Inaplah di salah satu daripada 29 bilik tamu yang menampilkan televisyen skrin rata. Katil anda disediakan dengan gebar bulu kapas dan peralatan tempat tidur premium. Bilik mempunyai balkoni atau laman dalam berperabot persendirian. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi menampilkan gabungan pancuran/tab mandi, kelengkapan dandanan diri percuma dan pengering rambut.

L’hotel è assolutamente fantastico!!!! Siamo arrivati il 13 di Luglio e ci sono venuti a prendere con tutti i bagagli in stazione, dopodiché ci hanno fatto l’ upgrade gratuito alla camera con vista sul Matterhorn!!!!! Una cosa mozzafiato!!!! Davvero stupendo! Tornerò assolutamente anche per la cordialità del personale!! Grazie di cuore!

很難忘的一次住宿，它在馬特洪峯的半山腰，對於那些滑雪的人來說非常方便.到達中轉站時，你可以聯繫酒店人員來拿行禮.晚上非常安靜.酒店的SPA你不能錯過！