Hotel Dengan Pools di North Dakota, United States

When we got to the hotel there was a lot of construction happening inside and no one addressed it. No one said, sorry for the mess or disruption. At one point the beds were totally vibrating from the work being done. Then, the toilet got clogged. We called down and they said that there was no maintenance guy on duty but they brought me a plunger... Even when the blockage was cleared, the toilet would not flush properly. I finally went down to the desk to see what to do next. The girl at the front desk said she could ask the maintenance guy from next door to come or we could switch rooms. I said that if he came soonish, we would keep the room. The man came and was able to correct the toilet issue and we had no further problems with that. Finally, the kids were pretty excited to go swimming, but the hot tub was empty. The pool was so cold the kids were in for a few minutes but couldn't stay because the water was so cold and the chlorine was so high that it burned the eyes to just be in the room. We were able to eat enough breakfast in the morning to satisfy us, but it was still hindered by the construction in the lobby. The Holiday Inn Express is not a bad place and is probably better when everything is working, but we were not the recipient of that kind of stay.

We ended up booking this place, but due to some car troubles we arrived late. I had called previously knowing that I would be late on arrival and making sure my reservation that I prepaid for would still be available. I was told by the receptionist that the room would be available upon my late arrival. When we arrived there was no one at the front desk to check us in and an attendant who helps maintain the property showed up. Apparently, the reservation was cancelled which made me upset. They had to call around and ask to instruct the attendant how to find my previous reservation and get me checked into a room, which took a while. The room was fine. It was nice they had a complimentary destination charger which you needed a code for in order to use.

I enjoyed getting out of town for the day, the desk staff were friendly and helpful and the room was comfortable and the tv was nice but there were a few issues. The bathtub in room 211 had mold growing; I had requested to be given a room on the upper floor. The pool was not able to be used right away because they had just put in chemicals…why not do this right after 11:00 when everyone has checked out. The breakfast was your typical hotel fair but the $12.99 price tag was a bit steep. It was nice to eat off of real plates and utensils.

Great staff. Rooms were clean, pool and whole pool area was clean, gaming area was also clean. That's a pretty hefty accomplishment, considering how messy some of the hotel ”guests” were. Food at the restaurants was pretty good. Definitely met my expectations. Restaurant staff was also top notch. We came solely for the kids to use the water park & they had a blast. Great hotel for young families. My only complaint is the beds were not very comfortable. The metal bed frames do not provide very good support at all.

The location to the hospital was a plus, the design of the room was excellent, upscale. the staff was very friendly and helpful. the only issue was they installed a tv box and the remote wasnt working, so stuck on one channel. the fridge wouldnt shut, so it kept drinks warm. could use a night light. thank you for your friendliness and the continental breakfast, and emenities.

The service was super friendly - we had our two small children at the free breakfast (amazing btw) and they gave us a bag of books to look through - each child got to take one home! Pool & hot tub were clean and we had it all to ourselves. Big suite with two bedrooms, fold out couch for the kids and everyone had their own tv. Will definitely visit again.

Anna the manager was very pleasant and kind. Cleanliness was not great. Behind our toilet looked like had never been cleaned. You can tell they just add towels to shelves without ever wiping down. We pulled back the bed when we arrived to see if the sheets were cleaned and there was a wad of tangled hair at the foot of the bed within the covers.

The location was great, the bathroom floor did not appear clean, there was both liquid soap and hand soap but no holder for the hand soap once it was wet. The entrance was slippery (lots of snowy shoes coming in and out). The hot tub was minimal but pleasant. The pool towels were pretty thin. The personnel were helpful and friendly.

I love the americinn hotels. This was our first time at this location. Our king studio suite was the perfect amount of space for our family of 4. Only downfall was the fact that the little kid portion of the pool was slightly deeper than expected. Not a bad thing for our older child (4), just not ideal for younger or short children.