Rumah penginapan di Surabaya

Gembira dapat banyak diskaun dari trip.com Sudah kerap ke sini, tetapi sekarang saya benar-benar berpuas hati... Bilik dengan pancuran mandian kedua lebih bagus dan seperti baru. Kemudahan okey, cuma tisu sikit, CI CO laju, staff pun cepat dan peramah... Terima kasih

Menginap satu malam di bilik deluxe. Biliknya besar dengan katil besar yang selesa dan pemandangan ke sungai dari tingkat 11. Pancuran air panas, singki berasingan di dalam bilik, peti sejuk, meja untuk bekerja dan microwave. Langsir boleh dibasuh lebih banyak untuk mendapatkan pandangan yang lebih baik tetapi saya faham bahawa sangat sukar untuk membawanya pergi kerana silingnya agak tinggi. Terdapat kolam renang di hotel juga.

Semua sikap perkhidmatan pelanggan adalah hebat! Sarapan pagi juga sangat kaya! Cuma hotel kurang pengurusan dari segi kebersihan. Bilik yang saya tinggali tidak mempunyai tuala mandi atau tuala kertas! Terdapat lopak air besar berhampiran peti sejuk! Tiada botol air untuk menggosok gigi! Terdapat sedikit rambut di sofa, kesan air di bilik mandi, dan lain-lain! Pengurusan waktu kerja meja depan (tiada siapa yang akan mendaftar masuk pada tengah malam)! Lokasi hotel sangat baik, kemudahan dan perkakasan juga baik, semua orang sangat bagus, tetapi terdapat masalah dengan sistem dan pengurusan!

Bilik luas dengan tab mandi, permaidani penuh, lokasi pusat bandar, kolam renang tidak terlalu besar, kakitangan yang mesra.

It's a great hotel with a shuttle service to Tunjungan Shopping. The staff are great and very attentive. The ONLY disappointment is the welcome signature Double Tree Cookies is not to the standard (compared to other Double Tree Hilton) The next incident is the Kettle while boiling gets fused and tripped the whole room. Though they replaced a new kettle, both the power sockets are no longer functioning. Informed the staff to repair when we are out, but when we returned the sockets remained non-useable.

Today (23/12) i stay in Crown Prince Hotel Surabaya, I don’t know how many times i choose Crown Prince for my me time place. You can get what you expected. Nice staff from the doorstep. Warm and i don’t know how to say all the nice word for the staff. They did a great job for making me feel “always” like pulang kerumah. I hope in this uncertain situation, all the staff and employee always happy and healthy. Warm regards to all the staff from the doorstep and back office staff and all the employee. I can’t wait to stay in Crown Prince again. Love you!

Really comfort to stay here. And this hotel in center area, I can find anything here

All staffs had a great attitude、good location、there's a convenience store nearby the hotel,you can buy anything you need.And the room is very clean、got hairdryer and hot water!

The best meal I had in this trip was at the hotel. The staff were friendly & helpful and hotel room was clean. The only issue faced was parking, it was very difficult to get parking.

This is our first time visit Surabaya. We stayed for 2 nights 2 rooms. Everything was smooth but one thing that i dispointed was the guy staff at restaurant when we had a breakfast last day. In the front restaurant he asked for room number which was very normal i told him 2 rooms my kids 2 infant 1 my niece 1 and i told him my husband will be here soon then i walked to find our table and prepare my kids meal suddenly he came again with same question he said their SOP 1 room for 2 adults he asked how old my older kids. It doesnt make sense cause he can see my older kid far from ADULT he just 8 years old. And i told him i came here with 3 adult, 2 kids, 1 infant so whats the problem ??? I took 2 rooms. He said sorry at the end but its ruin my morning mood :( But the food was great by the way..