Hotel Dengan Wifi di Gansu, China

We are a family of two adults and two young children travelling with my in laws staying at a room with loft and a twins deluxe for 6 consecutive nights (had to extend the stay for 2 nights due to unforeseen circumstances). In our opinion, this hotel definitely fits into the 5 star rating category though not sure why the rating is marked as only 3 stars on trip.com. All staff that we interacted with at concierge, reception, restaurant, housekeeping and lounge were eager to help, professional and friendly. Housekeeping recognised my in laws has mobility issue and protectively provided additional accessibility facilities for their room. The rooms are modernly designed, spacious and clean. The gym is well equipped and the swimming pool has been excellently maintained, with water temperature that's just perfect. There's also a fairly hidden kids playing area (not very big) which the kids enjoyed spending ages at. Breakfast choices are diverse with local, broader Chinese and typical Western options available. Signature LanZhou noodles soup is a must every morning. For travellers not intending to dine out at night, we highly recommend paying a little bit extra for a room with club access as the light dinner it provides with the room is well worth the money. Overall, we had a very positive experience at the hotel and would highly recommend it to anyone. With that said, here are a few areas that we are not used to, which are common issues across hotels in China: 1. There is cigarette smell at various parts of the hotel. While this is not a constant issue, I personally have expected there's absolutely no such unpleasant smell at all throughout our entire stay (for a hotel that we deem to be 5 stars). In our mind, perhaps there can be better room allocation based on smoking and non smoking floors, and stricter enforcement of no smoking policy near common areas where there can be smoke drift. The reception area in particular is a hot spot for cigarette smell. 2. For visitors like us travelling from overseas, the rooms' air-conditioning setting are just too warm for us. As the heat setting was centrally controlled, we couldn't change it to a setting that kept the room to a temperature of low 20s. We ended up just completely switching them off and the hotel provided us with a separate cool air generating machine which helped to a degree. 3. For our initial booking of 4 nights, we were somewhat disappointed our loft room does not have the river view (noting that the room booking type for loft rooms made no distinction to river or city view, so we had assumed all rooms have river view). With all that said, we believe the first two issues are probably not unique to this hotel specifically in China, and the last issue can probably be resolved by making our expectation clear during booking, which makes this hotel still one of the best in the area.

This hotel was honestly a 10/10 stay. The service was excellent! Friendly , attentive, and very welcoming from start to finish. The room was beautifully decorated, very clean, and felt thoughtfully designed. The overall atmosphere of the hotel was lovely, with stylish decorations and a really pleasant vibe throughout the common areas. We especially enjoyed the small coffee and snack area, which was a really nice touch and made the stay feel extra comfortable. the location itself was great right in the city center and very convenient for getting around. Overall, it was a wonderful stay and I’d happily come back.

This hostel is the best stay for my trip. Everything ais good. The hotel is decorated with woods, so mostly all are wooden made. Very classy & super clean. Very friendly & helpful stuff. Have free cleaning services. The hostel just in front of the old town which at night u can walk around. Also very near the Fu Si Miao about 15 min walks. There are plenty of restaurant just outside the hostel. Good taste and not expensive too. All the below are within walking distances

1. 這次入住體驗超棒！酒店房間乾淨整潔，床品舒適，一沾枕頭就睡了個好覺。早餐的現做麪食，新鮮又美味。工作人員更是沒話説，從入住辦理到退房都熱情周到，有問必答，還主動幫忙提行李，必須給滿分！ 2. 強烈推薦這家酒店！住宿環境沒得説，房間寬敞明亮，設施齊全，衞生做得特別到位。餐飲方面驚喜滿滿，無論是正餐還是簡餐都很合口味，食材新鮮，擺盤也精緻。服務更是貼心，前台小姐姐笑容甜美，客房服務響應迅速，讓人感覺像回家一樣舒服，下次來還住這！ 3. 入住這家酒店太明智了！房間安靜又舒適，隔音效果很好，保證了優質的睡眠。吃的方面完全不用愁，酒店餐廳的菜味道正宗，分量也足，價格還很合理。服務團隊專業又熱情，從引導停車到客房需求，都處理得又快又好，體驗感極佳，必須好評！

這次入住體驗真的超出預期，必須給個滿分好評！酒店位置特別好，出行方便，周邊配套也齊全。房間乾淨整潔，採光和通風都很不錯，床品柔軟舒適，睡起來很安心。衞浴用品齊全，熱水充足，洗漱很舒服。 前台服務熱情周到，辦理入住和退房都很快捷高效，有問題諮詢也耐心解答。公共區域乾淨雅緻，環境安靜不嘈雜，休息得很好。整體性價比很高，設施維護得不錯，細節處都很用心。無論是出差還是旅行都很合適，下次來還會選擇這裏，強烈推薦給大家！

Great stopover near the airport with pickup and drop off service. The breakfast is buffet style. Too bad my flight was scheduled in the morning and I did not get to have breakfast. 

Just 10 mins walk from the main train station. The hotel is amazing, befitting its international brand name. The layout of the bed, tables, internal decor, cleanliness, the thought put into the buttons for control of lighting, plus the placement and availability of sockets is in line of what I would expect for ”Hilton”. It has on-screen monitoring (in the room) of the laundry and dryer, negating the need to physically stay in the laundry room. Love the breakfast ! It has lamb and beef steak for breakfast. Good varieties of fruits, yoghurts and Chinese cuisine. I wonder why Hilton doesn't have similar hotels for other silk road cities such as Dunhuang or Jiayuguan. The reception staff is prompt and helpful in directions. Probably the only downside I can think of is lack of proper restaurants near or inside the hotel. We had to take a taxi or walk in 3 km (in -10C freezing cold) to get to the nearest mall. However, there is a mid-size convenient store adjacent to the hotel (across the traffic light junction). Would absolutely recommend this hotel. Worth paying the premium.

This hotel looked incredible! From top to bottom, it was clear that the designers took style seriously. The rooms gave off a sense of luxury that few other hotels in this process range have. The carpets, floors, doors, cabinets, beds etc. emitted a sense of tranquility, which made me feel very comfortable. Also, after travelling around China for nearly a month, I can say that this was by far the best breakfast I've had at roughly a dozen hotels. The staff were professional, everything was very clean, and the location could not have been better. My only issues: there was no air conditioning, and my room was very hot at night. Additionally, when the rooms next to you are watching television, you can hear everything in your room.

The room was small for a family room, and we were unable to make the air conditioning unit work well, thus my children had problems to sleep. However, the staff were very helpful, and I recommend the hotel because of the staff and the location, with nice restaurants nearby. I recommend to the hotel the installation of slow car charging stations in the parking, as it would create a new source of revenue

Extremely nice view in the hotel and huge TV. This was great for travelling with my friends. The loft was clean and had a great vibe overall. And it was interesting to wake up to the view of Lanzhou. Would 100% book again!