Hotel Dengan Wifi di Banten, Indonesia

"Overall, I had a very enjoyable stay. The hotel’s biggest strengths are its cleanliness and strategic location. The room was comfortable, quiet, and well-kept, making it easy to relax after a long day. The staff provided warm and professional service throughout my stay. While the facilities are relatively simple, they are well maintained and perfectly adequate. Considering the price and convenience, I would happily stay here again and recommend it to other travelers."

"For 5 star hotel, the service was poor. When we arrived at the lobby, there was no staff to greet us and help us unload our luggage. When we check in, the receptionist did not explain to us anything about hotel facilities and the other thing. She didn't even tell us what the direction to our room. Because this is a brand new hotel and this is our first time to stay here, we don't know which way to go. The other thing is what the hotel call chocolate hours. On their promotion the time is 4pm - 5pm. But when we go to the lobby at 4.30 there was nothing. When we asked the staff they said the time for chocolate hour is 3pm - 4pm which is different from what we saw on their social media. Then when we go to the pool to enjoy sunset and playing in the pool, there are so many adult smooking around the pool. This is so annoying."

"Clean room. Friendly and helpful staff. Decent gym. Only negative is that there aren't many nice places to eat or have coffee on the streets close to the hotel. Coffee and restaurants in the hotel are nice but expensive compared to outside."

"I’m just stay for a while (transit), but I’m really happy with the service. Thanks to the driver who managed my shuttle from CGK Airport. Even though my flight arrived late 1 hour from the expected that I have requested, they wait for me. Hotel provided very early breakfast (I think they said starts from 3am if I not mistaken) becuase they know most of transit traveller will leave the hotel early. Everything is good. Room is clean and meet my expectation 👍🏻"

"Sangat nyaman bagi yg sekedar transit singkat untuk penerbangan berikutnya"

"I couldn’t fault the service of the hotel staff, they are polite, friendly, helpful and were a delight from the moment I arrived at the hotel. The breakfast selection is impressive covering a wide range of options for all tastes and ethnicities. The room was clean, tidy and safe."

"Dear Management, I wanted to share some feedback regarding our recent stay. The food was very good, and we appreciated having breakfast served in our room on the first day, though we would have preferred the dining area. While the stay was okay overall, I did want to note that the towels provided were very dark and did not look or feel hygienic to use. Hopefully, this is something that can be refreshed for future guests. Thank you!"

"Fasilitas yang layak Lokasinya berada di daerah yang tenang."

"“Good for a Transit Stay, but the AI-Driven Service Needs Work” I booked this hotel mainly because of the reviews mentioning the good food and free pick-up/drop-off shuttle service. Communicating with the hotel before check-in to arrange the shuttle was easy through the hotel’s WhatsApp number, which I found on Trip.com. Upon arrival, I noticed that the hotel seems to cater quite heavily to Chinese visitors. There was a line of Chinese guests checking in, and one of the front desk staff spoke Chinese fluently. Some of the notices around the hotel were also written in Chinese, presumably Mandarin. Check-in was smooth, and the front desk staff was nice and helpful. However, I was informed that I needed to install an app to use various hotel services during my stay, including the digital room key and room service. While this may be convenient for some guests, I personally found it a bit of a hassle at the time. The installation itself took some time, followed by an explanation of how to use the system. The food was average, with a reasonable selection of options. However, the refilling of some items was rather slow. For example, the milk for the coffee machine ran out and was not replenished promptly, and at times there was no cook available. The room itself was nice and spacious. One thing I particularly liked was the layout, with the washing area located near the entrance. The toilet unit also looked new. Unfortunately, the towels looked rather shabby and could use an upgrade. Complimentary bottled water was available upon request, which was a nice touch. One of the biggest downsides for me was the lack of a telephone in the room. All service requests have to be made through the app. I had to communicate with an AI chatbot, but the chatbot would often instruct me to go downstairs and confirm the request with the reception desk anyway. I found this rather confusing and wondered what the point of the AI system was if I still had to speak to a staff member in person. It seems the hotel is trying to adapt to AI and reduce the need for human staff, but the system does not seem to work effectively yet. In my experience, it actually added an extra step rather than making things easier. This was especially noticeable during check-out. There was only one front desk staff member, which was surprising. He was very patient and did his best to serve everyone, but the hotel really could have used more staff at that time. As a result, the line became quite long. Had I been informed during check-in that I could simply use the self-service machine to check out, I could have avoided the queue altogether. The location is in the CBC area, although finding the hotel felt a bit like navigating a labyrinth. It wasn't the easiest place to locate, especially for a first-time visitor. Overall, I would say you get what you pay for. For a one-night transit stay, the hotel was acceptable, especially with the free shuttle service and spacious room. However, the hotel could significantly improve its service by having more human staff available and making its AI-based system more practical and user-friendly."

"I and my colleagues booked via trip 2 nights when we check in also confirmed 2 nights but the card access the room, they allow only 1 night when we back to the room second day can’t access to the room. All of us need to go down to lobby and reactive the card again. The hotel location is close to terminal easy to go to airport."