Hotel Dengan Parking di Gansu, China

We are a family of two adults and two young children travelling with my in laws staying at a room with loft and a twins deluxe for 6 consecutive nights (had to extend the stay for 2 nights due to unforeseen circumstances). In our opinion, this hotel definitely fits into the 5 star rating category though not sure why the rating is marked as only 3 stars on trip.com. All staff that we interacted with at concierge, reception, restaurant, housekeeping and lounge were eager to help, professional and friendly. Housekeeping recognised my in laws has mobility issue and protectively provided additional accessibility facilities for their room. The rooms are modernly designed, spacious and clean. The gym is well equipped and the swimming pool has been excellently maintained, with water temperature that's just perfect. There's also a fairly hidden kids playing area (not very big) which the kids enjoyed spending ages at. Breakfast choices are diverse with local, broader Chinese and typical Western options available. Signature LanZhou noodles soup is a must every morning. For travellers not intending to dine out at night, we highly recommend paying a little bit extra for a room with club access as the light dinner it provides with the room is well worth the money. Overall, we had a very positive experience at the hotel and would highly recommend it to anyone. With that said, here are a few areas that we are not used to, which are common issues across hotels in China: 1. There is cigarette smell at various parts of the hotel. While this is not a constant issue, I personally have expected there's absolutely no such unpleasant smell at all throughout our entire stay (for a hotel that we deem to be 5 stars). In our mind, perhaps there can be better room allocation based on smoking and non smoking floors, and stricter enforcement of no smoking policy near common areas where there can be smoke drift. The reception area in particular is a hot spot for cigarette smell. 2. For visitors like us travelling from overseas, the rooms' air-conditioning setting are just too warm for us. As the heat setting was centrally controlled, we couldn't change it to a setting that kept the room to a temperature of low 20s. We ended up just completely switching them off and the hotel provided us with a separate cool air generating machine which helped to a degree. 3. For our initial booking of 4 nights, we were somewhat disappointed our loft room does not have the river view (noting that the room booking type for loft rooms made no distinction to river or city view, so we had assumed all rooms have river view). With all that said, we believe the first two issues are probably not unique to this hotel specifically in China, and the last issue can probably be resolved by making our expectation clear during booking, which makes this hotel still one of the best in the area.

The hotel looks really nice and will look great on anybody’s instagram. However, I had a room on the first (ground) floor and these should be avoided by anybody caring about privacy. One of the windows opened on the courtyard and the other opened on an alley, at street level. Anybody walking by inside or outside had a direct view inside the room.

Its a very beautiful hotel . Staffs are friendly and smiling . They have huge breakfast selection but i would say its okay in taste wise. Walkable distance to Mingsha Mountain . If you are using a Didi or Taxi to come in this hotel either from airport or from Mogao Exhibition Center , its called Dunhuang Mountain Villa . I noticed that taxi drivers or the App doesnt pull or know The Silk Road Dunhuang Hotel.

Facility is fairly new and advertised as the only none smoking hotel in the area so I booked it. However I smelled cigarettes my first night through the air vents. Unfortunately there doesn’t seem to be much enforcement around the policy. The shower head was a bit stuck with clogged pores so the water will spray outwards a bit but for a small city in gansu this is probably the best you’ll be able to get per hotel standard.

這次入住體驗真的超出預期，必須給個滿分好評！酒店位置特別好，出行方便，周邊配套也齊全。房間乾淨整潔，採光和通風都很不錯，床品柔軟舒適，睡起來很安心。衞浴用品齊全，熱水充足，洗漱很舒服。 前台服務熱情周到，辦理入住和退房都很快捷高效，有問題諮詢也耐心解答。公共區域乾淨雅緻，環境安靜不嘈雜，休息得很好。整體性價比很高，設施維護得不錯，細節處都很用心。無論是出差還是旅行都很合適，下次來還會選擇這裏，強烈推薦給大家！

Great stopover near the airport with pickup and drop off service. The breakfast is buffet style. Too bad my flight was scheduled in the morning and I did not get to have breakfast. 

Just 10 mins walk from the main train station. The hotel is amazing, befitting its international brand name. The layout of the bed, tables, internal decor, cleanliness, the thought put into the buttons for control of lighting, plus the placement and availability of sockets is in line of what I would expect for ”Hilton”. It has on-screen monitoring (in the room) of the laundry and dryer, negating the need to physically stay in the laundry room. Love the breakfast ! It has lamb and beef steak for breakfast. Good varieties of fruits, yoghurts and Chinese cuisine. I wonder why Hilton doesn't have similar hotels for other silk road cities such as Dunhuang or Jiayuguan. The reception staff is prompt and helpful in directions. Probably the only downside I can think of is lack of proper restaurants near or inside the hotel. We had to take a taxi or walk in 3 km (in -10C freezing cold) to get to the nearest mall. However, there is a mid-size convenient store adjacent to the hotel (across the traffic light junction). Would absolutely recommend this hotel. Worth paying the premium.

住過很多城市的喜來登酒店，整體都很好，在天水這個城市有喜來登酒店已經很不錯了，對大城市來説整個服務流程還有代加強，清真餐等問題，特別是在西北城市更應該有清真餐，但也是很棒的一次體驗，酒店服務很好，特別是客房部的文丹熱情周到，幫我們做一些工作之外的服務計劃日程，非常感謝她的幫助，因為她也讓我們在外地感受到了温暖，另外是前台的一位女生Camellia（茶花，從訂房開始一直加我微信幫我處理各種問題。感謝她的熱情服務！

This hotel looked incredible! From top to bottom, it was clear that the designers took style seriously. The rooms gave off a sense of luxury that few other hotels in this process range have. The carpets, floors, doors, cabinets, beds etc. emitted a sense of tranquility, which made me feel very comfortable. Also, after travelling around China for nearly a month, I can say that this was by far the best breakfast I've had at roughly a dozen hotels. The staff were professional, everything was very clean, and the location could not have been better. My only issues: there was no air conditioning, and my room was very hot at night. Additionally, when the rooms next to you are watching television, you can hear everything in your room.

This hotel was honestly a 10/10 stay. The service was excellent! Friendly , attentive, and very welcoming from start to finish. The room was beautifully decorated, very clean, and felt thoughtfully designed. The overall atmosphere of the hotel was lovely, with stylish decorations and a really pleasant vibe throughout the common areas. We especially enjoyed the small coffee and snack area, which was a really nice touch and made the stay feel extra comfortable. the location itself was great right in the city center and very convenient for getting around. Overall, it was a wonderful stay and I’d happily come back.