Hotel Dengan parking di Adjara, Georgia

The room was ok, clean and close to centre. But the pictures of room through the app didn't match the reality. This wasn't the same room. The wifi password that we are told, it wasn't the right one. Also in order to use the elevator key, you need to pay. Its not unlimited. And these info its not in the site neither the reception inform us from the beginning.

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.

The room lacks a microwave and toaster. There's only a mirror in the bathroom. There's no space for long clothes, such as coats or dresses. There's no coat rack in the hallway, only in the room. There are no bedside lamps, only overhead lighting.

Overall a normal hotel, good location. Of the minuses: - when booking it was stated that parking is free, but it is paid - there is a construction site nearby, in the morning you will wake up with the builders 😁 - breakfast in a neighboring hotel and very mediocre, I would even say not tasty - upon arrival, we spent a lot of time searching for payment in the hotel system - in the morning there was a water outage altogether

Located in the new district of Batumi, it's close to the airport but a few kilometers from the old town. However, Batumi's traffic is extremely congested; it took us over an hour to travel just a few kilometers in the afternoon. The city's management is truly terrible. The room was small but fairly clean. It's very close to the beach. Because our flight was in the morning, we hadn't had breakfast, and there was a 50 baht deposit required to borrow an umbrella.

We had issues during check-in. We had booked a suite for a family of four – two adults and two children aged 7 and 12. Upon entering the room, we realized there were no beds for the children. The front desk promised to resolve the issue once, then twice, then three times, and by the fourth time, we had to get assertive. Eventually, sleeping arrangements were made for everyone, but it took us 7 hours of constant reminding. Overall, it's a great hotel with good breakfasts, a gym, and an indoor pool. The cleaning is good, and the staff is polite.

Not a bad hotel, good for a frequent stay. Everything is close by. There's a huge supermarket right next to it. The hotel also has parking. That's exactly why I chose it. Stayed for 2 days with my daughter. A slight downside is the industrial area and car dismantling shop right under the window, but you can see mountains in the distance. Overall, we liked everything.

+ A quiet, shady street, pleasant interior, plenty of space, decent bathroom. - The toilet faucet is leaking, laundry is expensive. - Dirty dishes. The sinks are clogged with them this morning, even though there are only three guests in the hostel and they don't cook. - It's cold. It's 10 degrees outside, but all the windows are open and the heating is off, so it's also 10 degrees inside the hostel. I had to wear street clothes. - Bedbugs! The administrators say they poisoned us, but I know what poison smells like—there was no pest control.

The place is good and well-organized, with everything you need like a washing machine, iron, and a small kitchen. It's clean, but not the best. The location is excellent, close to restaurants, cafes, and tourist areas within walking distance. The only issue I had was that after the apartment was cleaned, my pajamas went missing. I asked at the reception, and they said the cleaning staff wasn't there. Since check-out was early in the morning, I gave them my number to contact me if they found them. Honestly, this whole thing made me uneasy; if pajamas can be stolen, what about other belongings? I was a bit stressed and insisted on following up to see if there would be any action, but unfortunately, they didn't care at all and didn't take the matter seriously. If you book here, make sure to keep an eye on your belongings and don't let anyone in to clean.

The location is excellent, in the center of old Batumi. Cleanliness, daily cleaning, friendly and welcoming staff. Breakfasts are not very varied, but acceptable for this level of hotel. Disliked: the bed was uncomfortable to sleep in. The mattress was good, but there was no hair conditioner in the room. I had to ask the cleaning lady for one.