Hotel Dengan Parking di East Java, Indonesia

The hotel impressed me with its warm hospitality and attentive service, making the stay truly pleasant. Breakfast was a great start to the day, offering a wide variety of fresh and delicious options to suit every taste — definitely a good choice for comfort and quality.

Appalled by the room cleanliness. Able to spot long hairs on my bedside carpet on the first day and still not vacuumed even on the day I left. Toilet walls had some mould growing (I rubbed against it and it came off). Room is spacious and aircon is strong. Breakfast had a ok variety but what's annoying is the used napkins on our tables being served as new ones. We went during a busy period but it's not excusable. Sufficient gym facilities for basis free weights and polite staff. Can do better on maintenance.

Staying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of. The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day. Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city. Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape. Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.

This hotel has the most flawless service we have received, perhaps ever. The breakfast is magnificent. The team is incredibly attentive, and the facilities are perfect. Whether it’s for Business, family or a stay with your partner you will be over the moon with your time at Aloft Surabaya. Incredible, a must stay.

Towels looks a bit dull. Coffee machine can’t use. The shower head stand already broken. We can’t use the shower without holding because always fall down. Unfortunately the house keeping when make up the room didn’t ask the man to fix it instead just propped up the head shower. I think it will continue broken until there are guests who complain. Others are okay, breakfast very satisfactory.

The hotel is luxurious, the rooms are very clean and comfortable. The food is also delicious. Next time I will stay here again.

Good experience overall. Room is spacious with all the amenities for a trip. The only issue was that the toilet had a lingering foul smell. The stench was quite bad on the first day, but the staff we contacted at night managed to apply some disinfecting spray which got rid/masked the smell. The smell came back the next day though but the smell wasn’t as strong as the first night, it was bearable.

The room and all facilities are clean, Every morning I enjoyed swimming in clean wide pool. They also served many varieties testy food for breakfast. Anyway I had good experience and enjoyed staying in this hotel for two nights

love everything about this hotel! breakfast was quite good with many selections, service was excellent, next to a mall and room was one of the best in surabaya so far! this hotel is considered quite old but they still managed to keep everything like new and clean. def recommend and will be back ❤️

I had an absolutely wonderful stay at this hotel! From the moment I arrived, the staff were warm, welcoming, and attentive to every detail. The check-in process was smooth and efficient, and I immediately felt at ease. The room was spotless, spacious, and beautifully designed, with all the amenities I could possibly need for a comfortable stay. The bed was incredibly comfortable, ensuring a great night’s sleep. What stood out most was the exceptional service – the team went above and beyond to make sure I had everything I needed, always with a smile. The breakfast buffet was also fantastic, offering a wide variety of delicious options. The location is perfect, close to everything yet peaceful enough for a relaxing getaway. Overall, it exceeded my expectations in every way, and I would highly recommend this hotel to anyone looking for comfort, convenience, and outstanding hospitality.