Hotel Dengan parking di Selangor, Malaysia

We stayed in a 2 queen bed room for a night. The room is clean and comfortable. The location is perfect and just a walking distance to Empire Hextar Mall. I liked the atmosphere here. Amazing pool view and the sunrise view.

Overall, it's okay. Breakfast was varied and delicious. Even though it's an older hotel, it's still decent. It's near the Shah Alam mosque and next to a shopping complex. There are many dining options, including food trucks in the residential area behind the hotel.

I had a wonderful stay at Mutiara Ville, Cyberjaya. The room was clean, spacious, and very well maintained, making it extremely comfortable throughout my stay. The highlight was definitely the awesome cityscape view — waking up to the skyline and enjoying the lights at night was truly refreshing and relaxing. The amenities were excellent and thoughtfully provided. The building offers great facilities, including a well-equipped gym, swimming pool, and secure access, which added a lot of convenience and peace of mind. Everything was easily accessible and well managed. Overall, Mutiara Ville is a great place to stay in Cyberjaya, especially if you enjoy a beautiful city view combined with modern amenities and a calm environment. I would highly recommend it for both short and long stays.

Took almost an hour to get my box of tissues I requested over the phone. I had to go down to the concierge to ask for it. Service was so so. Nothing to shout out about. Room was clean and comfortable though.

The corridor had cigarette smell, which made the stay uncomfortable. The front desk service was also disappointing. I only asked to borrow a pen and some paper, but instead of simply assisting me, the staff questioned me about why I needed them. I found the attitude rather impolite and unwelcoming. Hopefully, the hotel can improve both the cleanliness of the common areas and the professionalism of the front desk staff.

The unit itself is clean and fully furnished, which I appreciate. However, there are several serious issues that the owner should address before accepting future guests. 1. Air-conditioning issue (major concern) Please ensure the air-conditioner is properly fixed before hosting guests. During our stay, the unit became extremely hot, especially at night and even worse after sunrise. I was travelling with my elderly parents, and it was honestly uncomfortable and distressing to see them sweating while trying to sleep. This is not a minor inconvenience, it significantly affected our stay. 2. Inadequate cooling for unit size The unit is spacious, even IF the air-conditioner had been working, one small AC unit is clearly insufficient to cool the entire space. With the AC not functioning properly, the situation became unbearable. 3. Serious bathroom privacy and safety issues Both bathrooms have critical privacy concerns. One bathroom has a floor-to-ceiling frosted glass window, but one panel has lost its frosting, creating a large clear section where anyone could see someone showering. The second bathroom has a large unfrosted window near the top, facing the hallway. I personally checked from outside, and it is possible to see clearly into the bathroom. This is a serious safety and privacy issue, not a cosmetic flaw. These problems should be fixed immediately before allowing any other guests to stay. 4. Deposit amount and payment method The security deposit is very high, almost equivalent to the rental cost, which already feels unreasonable. What made it worse is that the deposit was required to be transferred outside the booking platform via WhatsApp. The full check-in guide was only release after transfer is made. One of the main reasons people use trusted platforms like Trip, Agoda, Booking or similar services is for safety and protection on both sides. I had already paid in full through the platform, and all my personal details were available there. Being pressured to transfer a large deposit outside the platform puts guests at unnecessary risk and defeats the purpose of using a secure booking system. I hope the owner takes this feedback seriously as an opportunity to improve, rather than dismissing it. With proper fixes and more transparent practices, this unit has potential but in its current condition, the experience was disappointing.

Pls have a look if you are planning to book this hotel. This was one of the worst hotel experiences I have ever had at a 5-STAR HOTEL! The problems started from the moment I arrived. During check-in, the receptionist told me that the system was down and was unable to check me in. After trying & waiting for a while, she switched to another computer to complete the check-in. I had to wait around 7 mins just for what should have been a simple check-in. After finally getting my room key, I thought I could finally go to my room and rest at around 6:30 PM. Unfortunately, things only got worse. My initial room was on the 5th/6th floor (can’t remember exactly). When I entered, I was shocked to find that the room had clearly not been cleaned or prepared at all. It was basically left in the same condition as the previous guest had left it. The rubbish had not been cleared, the bedsheet had not been changed, and the blanket was even lying on the floor. The room was dirty & messy, which completely ruined my mood. I immediately tried to contact reception using the room phone, but the phone system also appeared to have a problem. I called three times without answering and only managed to get through on the fourth attempt. When I explained the situation, the receptionist sounded confused and seemed unaware of what had happened. I requested a room change and was told to come back down to reception. When I arrived, the staff there also seemed unaware of the situation. I had to explain everything again. One staff member then went to another staff member, who came over and asked me again what had happened. At that point, I was already very tired and frustrated from having to repeat the same explanation multiple times. After waiting for quite some time, I was told that there were no more king-size rooms available and that they could only offer me a twin room. By then, I was exhausted and simply wanted to rest, so I accepted it. Considering that the initial room was not ready due to the hotel’s own housekeeping issue, I honestly expected at least some gesture of goodwill, such as a complimentary upgrade or compensation. But that was fine. I was eventually assigned Room 719. Before I left reception, the staff simply said “sorry.” The housekeeping situation was especially disappointing. I arrived at around 6:30 PM, while the hotel’s check-out time is 12 PM. There should have been plenty of time for the room to be cleaned and prepared. Yet I was given a room that had apparently not been serviced at all. I could even see housekeeping staff walking around the floor. Unfortunately, the condition of the hotel and room was also far from satisfactory. The facilities looked old and poorly maintained, with peeling wallpaper, a damaged chair cushion, dirty carpets, and an air-conditioning system with a noticeable mouldy smell. The lobby looks reasonably well renovated, but the condition behind the surface is a completely different story. For a hotel that has only been operating for a little over 10 years, the level of deterioration and lack of maintenance is difficult to accept. What disappointed me most was that this was not just one isolated issue. The check-in process was inefficient, communication between staff was poor, the room was not ready, housekeeping was inadequate, and the room itself was poorly maintained. This was honestly one of the worst hotel stays I have ever experienced.

Stellar hotel, lives up to its Hilton name! Everything was good, except the soundproofing which was bad as I could hear roadside noise (bikes zooming) in the middle of the night. Had a slight hiccup with the key card while checking in, but was quickly settled as the concierge even accompanied us upstairs to make sure it worked perfectly! Thank you and will make another trip there again soon.

I chose this hotel because there was a concert nearby. The staff and the receptionists were very kind and helpful, which was great. However, it was further from the concert venue than I expected, and I had to use Grab to get there. It was also a bit disappointing that there wasn't a washing machine, as I was hoping for one.

May 8, 2026. I checked in around 8 PM. Even though there weren't many people waiting, it still took about 30 minutes to process, which is longer than other hotels. What's more, after completing the check-in, the staff told me the room wasn't clean yet and therefore unavailable. I was speechless. I had to get the room after dinner. Also, when I checked in, I asked if a twin room was possible, and the staff said yes. But when I got to the room, it turned out to be a single room. If they had just told me no from the start, I wouldn't have been disappointed. It felt like they don't care about guests' needs. Actually, the hotel is great in other aspects: the room is large, clean, and the pool is beautiful, perfect for kids. It's also close to the mall, making dining and shopping convenient.