Hotel Dengan parking di Kilimanjaro Region, Tanzania

I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.

If you just look for an accommodation which is closed to the airport, then this is value of money. The staff is very friendly and helpful. They offer basic facilities.

My stay here was amazing! The room was comfortable and the service was super friendly. They helped arrange a quick tour of the Chagga caves and helped me go to the ATM while there. The chalets were a lot bigger than I had anticipated which was a nice surprise. Breakfasr was delicious!

Das Hotel liegt in einer ruhigen Seitenstraße. Von dort hat man einen sehr gute Sicht auf den Kilimandscharo. Das Personal ist ausgesprochen freundlich und hilfsbereit. Sehr empfehlenswert!

管家很有禮貌，服務親切，便宜還有附早餐，只是晚上太晚洗澡時水量非常小

Super nice place close to the airport! People were super kind and it was nice to spend some time in the lounge having a drink before heading to the airport.

A very good place to stay before or after Kilimanjaro Uhuru peak hike. Actual per advertisement, they may assign different types of room upon check in. Bring your own toiletries, no air-conditioning available as Moshi is about 900m above sea level. Internet is stable during my stay, highly recommended for the affordable price.