Hotel Mesra haiwan peliharaan di Kepulauan Balearic, Sepanyol

Terrible Experience at Hotel Playas del Rey majorca– Avoid! My family and I stayed at Hotel Playas del Rey in Santa Ponsa from August 19th to 25th, and it was by far the worst hotel experience we've ever had. This hotel is completely rundown, dirty, and in desperate need of renovation. The room we stayed in was filthy—ceiling leaks, broken furniture, and dirty bathrooms were just the start. Pillows and blankets were in terrible condition, and we even found cockroaches in the room. The dust in the room was so bad that it triggered my daughter's asthma, leaving her unwell for the rest of our stay. Despite complaining to the manager, nothing was done to address these issues. On top of the room conditions, basic services were lacking. Towels for the swimming pool had to be paid for, which is ridiculous. The breakfast was included in our booking, but it was an absolute disaster. We had to walk to another road for breakfast, and once there, the selection was terrible. The place was dirty, with only one overwhelmed lady trying to serve everyone. The food options were practically non-existent. To make matters worse, I requested a late checkout and offered to pay for it. The rooms were empty, but the staff still refused, showing a complete lack of customer care. I strongly advise against staying at this hotel. The positive reviews and photos online are completely misleading. It’s shocking how poorly maintained this hotel is, and how little the staff seems to care about their guests' well-being. Avoid at all costs!

Charmant Hostal situé très proche de la mer et à côté de tous les commerces . Bon rapport qualité prix et surtout extrême gentillesse de l’équipe . Le patron Karl a été formidable lors du vol de mon téléphone à la plage … Il a été très prévenant en me donnant accès à son ordinateur et son téléphone pour gérer ma situation ( faites attention partez sans rien sur vous à la plage car c est très touristique ) …. . Chambre simple mais très propre Je recommande cet établissement et je reviendrais certainement . Merci . Frederique

I hated, hated, this place, I wish we’d never stayed there I’m sure that the actual hotel rather than the annex that we were in must be better, it has to be better. Ok some may say that the breakfast was adequate but obviously not me. Now that we’re talking about the breakfast, here are my observations Lots of people doing nothing whilst the guests wait, Ok if you’re giving the owner a T shirt you may get better service or if you need aid with planning a cycle ride then maybe he’ll drop everything to accommodate. What really got me was the time to get a coffee, the shot glass size glasses for juice and the leftover, dehydrating, disappointing cold meats and cheese offerings. Now we’ve covered the breakfast, let’s address the annex (not the hotel), our room seemed nice enough until you opened the window and smelt the drain by the pool (small plunge type thing (the pool not the drain)). But it was OK, the maintenance man was putting 99 % acid into said drain to fix the smell (99% acid that close to a pool, where people walk around in bare feet?!). Note before moving on, acid didn’t fix the problem, strange “bubbling” the next day. The room:- Problem with shower door Room could be cleaned up until 4 o’clock in the afternoon One window no curtains - you woke with the sun No phone in room, so when you had a problem you had to go to the hotel, note, most of the time no one on reception, so you then have to use your phone to phone their mobile. Oh the laundry room (I nearly forgot) directly under our room, you get to enjoy the sound of the tumble drier into the early morning. Now for the fridge incident. The fridge didn’t work in the room, I went to get ice from one of their restaurants, there then ensued a grand argument, where the waiter argued that you only needed 4 ice cubes to chill a warm bottle of wine. How petty, he got quite upset and demanded respect! Finally (I really could write forever), the roof top restaurant which was the primary reason for choosing the “hotel” was closed. This is not mentioned on their website at the time of our visit.

It was our honeymoon and we booked the room with the sun terrace which was amazing, spacious, the room was lovely and the bathroom large and well designed. The shower was great, the bed so comfortable. All the staff were top professionals but I have to single out Angie on check in as she was super helpful and was really personable. The breakfast was relatively simple but that's what we wanted as it used top quality products and ingredients and we really enjoyed it, the breakfast staff were really attentive and the barista really knew how to make a coffee, I think his name was Juan. The hotel is so well located near to everything you need to wander about for food and drinks to watch the world - we will be back!!!!!!

Terrible Experience at Hotel Playas del Rey majorca– Avoid! My family and I stayed at Hotel Playas del Rey in Santa Ponsa from August 19th to 25th, and it was by far the worst hotel experience we've ever had. This hotel is completely rundown, dirty, and in desperate need of renovation. The room we stayed in was filthy—ceiling leaks, broken furniture, and dirty bathrooms were just the start. Pillows and blankets were in terrible condition, and we even found cockroaches in the room. The dust in the room was so bad that it triggered my daughter's asthma, leaving her unwell for the rest of our stay. Despite complaining to the manager, nothing was done to address these issues. On top of the room conditions, basic services were lacking. Towels for the swimming pool had to be paid for, which is ridiculous. The breakfast was included in our booking, but it was an absolute disaster. We had to walk to another road for breakfast, and once there, the selection was terrible. The place was dirty, with only one overwhelmed lady trying to serve everyone. The food options were practically non-existent. To make matters worse, I requested a late checkout and offered to pay for it. The rooms were empty, but the staff still refused, showing a complete lack of customer care. I strongly advise against staying at this hotel. The positive reviews and photos online are completely misleading. It’s shocking how poorly maintained this hotel is, and how little the staff seems to care about their guests' well-being. Avoid at all costs!

This was my first time staying in Soller and I took a long time choosing my place to stay. I was certainly not disappointed with my choice. Toni, before I even arrived showed how professional they are by contacting me details on lock box etc. On arrival, I was greeted warmly and to my surprise was upgraded to a superior double. It was lovely. Little terrace, comfortable bed, pleasant room temperature and a wow bathroom. Breakfast was great too snd plenty of choice for me. Impressed with location too so will be revoking and bringing my husband next time. Thank you.

It was our honeymoon and we booked the room with the sun terrace which was amazing, spacious, the room was lovely and the bathroom large and well designed. The shower was great, the bed so comfortable. All the staff were top professionals but I have to single out Angie on check in as she was super helpful and was really personable. The breakfast was relatively simple but that's what we wanted as it used top quality products and ingredients and we really enjoyed it, the breakfast staff were really attentive and the barista really knew how to make a coffee, I think his name was Juan. The hotel is so well located near to everything you need to wander about for food and drinks to watch the world - we will be back!!!!!!

We stayed for 4 nights, a taxi from the airport was very quick and only €20. The hotel is beautifully decorated and very comfortable. Our room was on the ground floor and had a patio with a hot tub, which was great to use after a days sightseeing. Lovely Loccitaine toiletries in the bathroom. The staff were very friendly and helpful. We had breakfast each day, there was a nice choice and we liked that it went on until 11am so we didn’t ever have to set an alarm to get up, the chef was always really cheery too. Very clean hotel, did expect a turn down service for what we paid though, mainly as our shower soaked the bathroom out every time we used it. The rooftop pool was a good area to get some sun and relax. Up until the last two days that is, when a big group checked in who had really badly behaved children. You could hear them screeching and shouting wherever you were in the hotel, they took over the pool area and destroyed the previously calm and relaxing vibe. They were leaning over the wall to our patio and spitting down it. I’d of given a 5* rating if it was adults only. I do appreciate not everyone with children is selfish and lets them run ferrel like this, but being adults only would avoid this risk. Before they arrived the atmosphere was really tranquil and in keeping with its surroundings.

It was our honeymoon and we booked the room with the sun terrace which was amazing, spacious, the room was lovely and the bathroom large and well designed. The shower was great, the bed so comfortable. All the staff were top professionals but I have to single out Angie on check in as she was super helpful and was really personable. The breakfast was relatively simple but that's what we wanted as it used top quality products and ingredients and we really enjoyed it, the breakfast staff were really attentive and the barista really knew how to make a coffee, I think his name was Juan. The hotel is so well located near to everything you need to wander about for food and drinks to watch the world - we will be back!!!!!!

We stayed for 4 nights, a taxi from the airport was very quick and only €20. The hotel is beautifully decorated and very comfortable. Our room was on the ground floor and had a patio with a hot tub, which was great to use after a days sightseeing. Lovely Loccitaine toiletries in the bathroom. The staff were very friendly and helpful. We had breakfast each day, there was a nice choice and we liked that it went on until 11am so we didn’t ever have to set an alarm to get up, the chef was always really cheery too. Very clean hotel, did expect a turn down service for what we paid though, mainly as our shower soaked the bathroom out every time we used it. The rooftop pool was a good area to get some sun and relax. Up until the last two days that is, when a big group checked in who had really badly behaved children. You could hear them screeching and shouting wherever you were in the hotel, they took over the pool area and destroyed the previously calm and relaxing vibe. They were leaning over the wall to our patio and spitting down it. I’d of given a 5* rating if it was adults only. I do appreciate not everyone with children is selfish and lets them run ferrel like this, but being adults only would avoid this risk. Before they arrived the atmosphere was really tranquil and in keeping with its surroundings.