Hotel Dengan Pools di Grand Est, France

One of the strangest hotel I stayed. I've visited 21 European Country so far, but this hotel was quite different from the previous ones. Firstly, the check-in process was annoying. The woman in the reception told us that we would not be able to have the key of the apartment before 3 pm, which had been officially anounced. That was understandable. However, the woman at the reception could have been more polite. Furthermore, they asked us to fill out a form although she had already asked our personal information. There was no air conditioning at the reception desk but we had to spend time over there despite the extremely hot weather. After 3 pm, more than 10 people were waiting in front of the desk in order to collect the key of the apartments (havasız küçücük bir alanda)... Finally, it was our turn, they told us that we had to pay a deposit for 50€ (if we break anything in the apartment) and they told us this can happen. Ok, maybe it happened before but although I stayed in apartments more than 8-10 times (in different European countries), I've never encountered a policy like this. Apparently, they came up with a ”genius” policy that no other apartment I have stayed in across Europe has ever had. As a bonus, there is a sign inside the room: ”if you forget to clean the kitchen, we charge you with 15€”... Also, inside the room, there was no enough rack to put our luggages on.. Even if the room was clean, and the location was good enough, this apartment/hotel will be a place I never want to stay again...

Hotel is well located. Walkable to all main attractions within 30 mins. I would recommend to book a rooms with a balcony worth it. Few small supermarkets on a street and another one bigger in 10 mins walk. 15 min from Gare Saint Louis. Room was big and clean !!! Nobody cleans my room for entire stay. No housekeeping at all. That was pretty disappointed

Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience. The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression. That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing. We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned. Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating. In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel.

no electric kettle or hair dryer. check in and front desk are only available from 5-8pm which may mean you have to schedule around it. luggage storage is not available after 8pm. no air conditioning in the room, and the outside noise is loud if you open the window (but the room provides a fan which i unfortunately did not see until the next morning). the location is a bit inconvenient, about 20mins from the city centre. at the very least, the service is warm and welcoming, but overall i would not book this place again.

Dit hotel is een perfecte uitvalsbasis voor een tussenstop, Bij aankomst toont het hotel van buitenaf een verwaarloosde indruk ,maar binnen is dat zeker niet het geval, wij hadden een familiekamer en we hebben in Frankrijk nog nooit zo een grote kamer gehad ,de kamer is zeer groot en mooi ,alleen spijtig dat de gordijnen een armoedige uitstraling hebben en niet erg verduisterend zijn  Restaurant is een aanrader  Voor ons zeker voor herhaling vatbaar 

The staff was really not friendly, when a guest goes she would sigh in front other guest in waiting. Unlike described in Trip.com sauna is not included and it’s 15 eur for guests. (It’s described only swimming pool is with additional charges) The bed was not clean, we’ve noticed some hairs…

Do note that this is a serviced apartment, located about a 10 to 15 minute walk in a straight line from Gare de Colmar, depending on your pace. The accommodation is very clean and quiet. The room is well-equipped with a mini kitchen, fridge, and microwave, and it even has a balcony with a table and chairs, perfect for relaxing after a long day of sightseeing. The only downside was the kettle, which wasn’t thoroughly cleaned. When I boiled water twice, it turned cloudy, so I eventually bought bottled water instead. The bathroom was spotless, and bath soap was provided. However, if you prefer liquid shampoo and body wash, I recommend bringing your own. You can also enjoy a lovely backyard, ideal for sitting outside under the sun or stars. There’s even a swimming pool, though I didn’t use it since I hadn’t packed swimwear. Overall, I had a wonderful and comfortable stay here. Highly recommended if you’re looking for a clean, quiet, and convenient place with everything you need for daily comfort.

Nicely located best the train station and with the city center 10 minutes by foot. The hotel itself could use some renovation, it seemed old but okay for a short stay. As for the room, at first I was offered a wheelchair room, which had small windows, twin beds, was not cozy at all, and also lacked shower chair. So I asked to be provided with a superior studio that I initially booked :) The room was spacious, with double bed, mini kitchen, washing machine, fridge, dishes and some kitchen utensils. It was enough for a short stay. The one thing that surprised me was that toilet and bathroom were separated in different corners of the apartment: toilet at the entrance door, and bathroom next to the bed, so you need to turn around three corners to wash your hands 🤪 But the staff was helpful and overall I was satisfied with my stay. Thanks!

hôtel charmant et élégant, excellent service à la piscine avec champagne froid et autres boissons, eau de la piscine à température idéale et cuisine délicieuse au restaurant (meilleur escargot que nous ayons jamais mangé) Je remercie le personnel de l'hôtel (surtout à l'arrivée où la dame qui nous a accueilli était très sympathique et efficace) tout le personnel qui nous a accueilli avec beaucoup de professionnalisme et de bonne humeur dans tous les espaces de l'hôtel !

hotel was great! room is big enough to open two lugagges. shower was great, heated but the shower head doesnt stay in place, so you can only hold onto it while bathing. otherwise, use the rain shower. the shampoo and conditioner is quite drying and doesnt work well if you come from a more humid country. byo? theres a small supermarket nearby and area is quite walkable to the main tourist attractions. a mall nearby as well but didnt check that out. bedroom amenities are provided upon request. even though the ac didnt work at first but serviceman came by quickly to rectify. bed was comfy. tv casting doesnt work if youre looking to watch some shows. good stay though.