Hotel Dengan Kolam di Kepulauan Wight, United Kingdom

The evening staff where nowhere to be seen on the evening we checked in. They had a sign at reception saying they were in the bar and a sign in the bar saying they were at reception. Took over 20 minutes to find a member of staff to be able to check in and they weren’t even apologetic once they turned up. The next evening we went for a drink in the bar, while the rugby finals were on. There were many people trying to get a drink, however again the bar/reception staff were not around. Ended up giving up waiting without being served and going back to our room instead. Very disappointed with the service. The room and location had everything you needed, however and we had no complaints in this regard.

Great location and nice staffs. We stayed here for 3 nights. It's easy to get to the hotel if you take wightlink to Ryde, just about 10mins walk. 5mins to bus stations and many restaurants around the hotel.

The hotel is self proclaimed five star on account of its facilities: two outside pools, an inside one, lovely landscaped gardens and games room. It is well maintained and presents well. The staff are all lovely and helpful. Below the glossy surface it’s not really five star: there is no lift and many stairs. We are in our late seventies and early eighties, not disabled but with plenty of arthritis and difficulty going downstairs in particular. We wouldn’t have booked if we had known. The web site shows the superior room having a very nice contemporary bathroom. Ours was nothing like it. Just plain white tiles, some mould around the bath and little space for our toiletries. Perhaps some have been modernised but not all. We foolishly assumed a modernised five star hotel would have walk in showers but had failed to check. It was very hard and risky for us getting in and out of the bath for a shower. In fact the hotel doesn’t seem to have facilities for the disabled who definitely can’t access the gardens. I appreciate this is being fussy but I don’t expect instant coffee in the room of a five star hotel. Our daughter suffered some sleepless times because of poor sound proofing in the floor above. She could hear every footstep. In 2024 there is no excuse for a poor internet connection. When it worked it was fine but sometimes didn’t exist or kept dropping. On the ground floor where our daughter had a room, it rarely worked at all. She was given the excuse of thick walls and an upgrade was planned. which didn’t help us. The food was just like the rest of the hotel. Beautifully presented but no better than a middling restaurant although reasonably priced. I’ve re-read the beautifully photographed and described web site. It’s all oversold. For example the rooms are shown with embellishments such as flowers to make it look more inviting. It is too much like an estate agent brochure, where you can inspect before buying. This led to us having high expectations which weren’t met. It was a shame because the facilities, cleanliness and lovely staff weren’t enough to overcome the sense of disappointment.

What a wonderful place this is. Superb location. Fabulous views. Spotlessly clean accommodation. Friendly staff genuinely wanting to please. A marvellous choice for breakfast and a delicious dinner to be had in the sister hotel next door, a stroll away through beautifully kept gardens. Three granddaughters made full use of the two outdoor and the indoor pools, all heated, and found plenty of games to keep them occupied. This not one of those hotels with notices everywhere telling guests what they cannot do. A tremendous effort has been made to anticipate what guests may like to do and to ”go that extra mile” to achieve it - it has succeeded.

Excellent location and superb breakfast and facilities including pool/jacuzzi/steam room which were all great. Staff were always friendly and willing to help, and was also some entertainment in the bar some evenings. Good local pubs and restaurants as no good in hotel during evening.

The evening staff where nowhere to be seen on the evening we checked in. They had a sign at reception saying they were in the bar and a sign in the bar saying they were at reception. Took over 20 minutes to find a member of staff to be able to check in and they weren’t even apologetic once they turned up. The next evening we went for a drink in the bar, while the rugby finals were on. There were many people trying to get a drink, however again the bar/reception staff were not around. Ended up giving up waiting without being served and going back to our room instead. Very disappointed with the service. The room and location had everything you needed, however and we had no complaints in this regard.

Excellent location and superb breakfast and facilities including pool/jacuzzi/steam room which were all great. Staff were always friendly and willing to help, and was also some entertainment in the bar some evenings. Good local pubs and restaurants as no good in hotel during evening.

Great location and nice staffs. We stayed here for 3 nights. It's easy to get to the hotel if you take wightlink to Ryde, just about 10mins walk. 5mins to bus stations and many restaurants around the hotel.

What a wonderful place this is. Superb location. Fabulous views. Spotlessly clean accommodation. Friendly staff genuinely wanting to please. A marvellous choice for breakfast and a delicious dinner to be had in the sister hotel next door, a stroll away through beautifully kept gardens. Three granddaughters made full use of the two outdoor and the indoor pools, all heated, and found plenty of games to keep them occupied. This not one of those hotels with notices everywhere telling guests what they cannot do. A tremendous effort has been made to anticipate what guests may like to do and to ”go that extra mile” to achieve it - it has succeeded.

The hotel is self proclaimed five star on account of its facilities: two outside pools, an inside one, lovely landscaped gardens and games room. It is well maintained and presents well. The staff are all lovely and helpful. Below the glossy surface it’s not really five star: there is no lift and many stairs. We are in our late seventies and early eighties, not disabled but with plenty of arthritis and difficulty going downstairs in particular. We wouldn’t have booked if we had known. The web site shows the superior room having a very nice contemporary bathroom. Ours was nothing like it. Just plain white tiles, some mould around the bath and little space for our toiletries. Perhaps some have been modernised but not all. We foolishly assumed a modernised five star hotel would have walk in showers but had failed to check. It was very hard and risky for us getting in and out of the bath for a shower. In fact the hotel doesn’t seem to have facilities for the disabled who definitely can’t access the gardens. I appreciate this is being fussy but I don’t expect instant coffee in the room of a five star hotel. Our daughter suffered some sleepless times because of poor sound proofing in the floor above. She could hear every footstep. In 2024 there is no excuse for a poor internet connection. When it worked it was fine but sometimes didn’t exist or kept dropping. On the ground floor where our daughter had a room, it rarely worked at all. She was given the excuse of thick walls and an upgrade was planned. which didn’t help us. The food was just like the rest of the hotel. Beautifully presented but no better than a middling restaurant although reasonably priced. I’ve re-read the beautifully photographed and described web site. It’s all oversold. For example the rooms are shown with embellishments such as flowers to make it look more inviting. It is too much like an estate agent brochure, where you can inspect before buying. This led to us having high expectations which weren’t met. It was a shame because the facilities, cleanliness and lovely staff weren’t enough to overcome the sense of disappointment.