Hotel Dengan Pools di Western Province, Sri Lanka

My overall experience at the hotel was excellent. The price fully matches the quality of the services provided. The staff were very polite, attentive, and professional, creating a truly welcoming atmosphere. The location is very convenient — everything you might need is nearby, including shops, public transport stops, a shopping center, cafés, and restaurants, all within walking distance. The room was clean, well-maintained, and comfortable, with all necessary amenities provided. Overall, my stay was very pleasant, and I would be happy to choose this hotel again in the future.

A well kept hotel attached to a modern shopping mall, small general supermarket a short walk away. Breakfast has a great range the egg hoppers are a must try. Good location Uber taxi and tuk tuk rides are readily available and inexpensive. Breakfast on the veranda watching the wav s of the Indian Ocean and the railroad trains is great fun.

Our family of three checked into the hotel during the first week of May 2025. Unfortunately, our overall experience was underwhelming. Room service was disappointing, our order was incorrect, and we chose not to send it back as we assumed it would take a long time to receive the correct one. It also took three separate calls just to receive the room service menu. Additionally, we were charged for ice despite having an active room service food bill, which felt unreasonable. When we inquired about evening entertainment (Friday eve), the front desk assured us a live band would be performing, but this never happened. It appeared the resort seems to operate with minimal staff, which may explain the drop in service quality. On a positive note, we were warmly welcomed by a great host at check-in, and the barman at the pool bar made excellent cocktails and provided friendly service. Hopefully, this could be just a rare slip-up.

酒店周圍沒有什麼餐廳商店，房間很大，衞生很好，但是不提供礦泉水衹有大桶裝水在樓道里麪供客人使用。

The hotel is situated quite close to the airport. The driver patiently waited to pick us up after our flight was delayed 4 times. The room was huge and the toilet was so big too. To bad due to our flight delay we only manage to spend few hours. Otherwise the place was in a big garden with a pool. Beware of mosquitoes. Breakfast is not buffet but basic menu by request.

Nice rooms, good location, and the staff was very friendly. Good business hotel, but also good for couples and families. Although the booking said ”ocean view”, didn't get a ”full ocean view” room. However, there was a nice view of the city and a partial view of the ocean which was unobstructed. Standard cleanliness and amenities. You have to specifically tell the housekeeping team if you want the bed linens changed. Wi-Fi is a bit jittery and requires you to log in every day for some weird reason, but speed is okay too. Breakfast buffet is nice with a standard spread of local vs continental. Egg hoppers are a bliss, and they'll make yours fresh every morning. Food at the restaurant/lounge is average, but they make a good Long Island Ice Tea at the bar. I was unable to attend breakfast as I had an early flight, requested the front desk to swap out the breakfast for a club sandwich at 3am, they were able to do that. The staff are overall nice and friendly, except for one guy at the reception who for some reason took 1000LKR for a replacement key and didn't want to give me a receipt for it. They also didn't give me a hotel invoice during check-out and said I will have to collect it from Trip.com. While I do have the invoice from Trip.com I found it as standard practice in most other hotels to share a copy of the invoice during checkout.

I really enjoyed the hospitality. The Hotel was very welcoming and the staff were always so pleasant and courteous. The Hotel is also Muslim Friendly, which was a great plus point for us. Overall, I really enjoyed the stay and would visit once again for sure if possible.

This was my second stay at Cinnamon Grand. My first experience was excellent. This time, I checked in late, and since the rooms in the usual section were full, I was assigned a room on the other side. The facilities there felt noticeably older, the hairdryer was broken, and the bathroom was smaller than in the other section. Furthermore, the cleanliness was poor – there were clumps of hair and a dead cockroach, and no slippers were provided. It felt like the two sections of the hotel had different standards for room upkeep. Since it was late when I checked in and I was only staying for two nights, I decided not to ask the hotel to change my room. If you're staying here, I recommend choosing a room accessed via the front desk entrance, rather than the one next to the pastry shop. I hope the hotel can improve the standards of these rooms. The staff were very friendly and helpful. During check-in, there was a system issue, and I was initially assigned two double rooms. The staff member then had to check four different rooms to find a correct single room for me. I really appreciate their effort. The hotel is a 15-minute walk from the beach. However, it's quite a distance from the artificial harbor and the shopping mall, so it's best to take a tuk-tuk.

Hotel is very clean with a beautiful lobby area. The rooftop pool and bar offers great views of the lotus tower and the sunset over the ocean. However the rooms have a bad odour probably due to humidity or lack of ventilation. The bed linen isn’t very clean with stains on the covers and sheets.

I chose this hotel because I had a night flight. I was worried that it was a new hotel and not listed on Google Maps, but I managed to get there. I didn't know what to do when I arrived at the hotel at night, so my taxi driver contacted them. The owner was very kind! ︎The room was clean, and the garden was cleaned in the morning! ︎