AAbdullah AyedhCamar Resort Langkawi has several positive points. The hotel is clean, the location is excellent, and the staff members are generally kind and helpful. The resort is located by the beach, which makes it a convenient and pleasant place to stay.
However, I believe there are some important points that need serious attention from the hotel management and the front desk team.
First, I did not find it appropriate that upon check-in, the guest is immediately informed about many rules, penalties, restrictions, and prohibited actions in a way that does not feel very welcoming. These rules are already common in most hotels and can simply be printed and placed inside the room, instead of making the guest feel uncomfortable at the beginning of the stay.
Second, for a four-star beachfront hotel, it is disappointing that there are no washing machines available, neither in the rooms nor as a shared laundry facility in the hotel. This is inconvenient for guests, especially families, as they may need a place to wash and dry their clothes during their stay.
Third, the breakfast needs improvement. The variety of food is limited, and it does not offer enough options to satisfy different tastes. Also, the same dishes are repeated every day, and the quality of the breakfast was not at the level expected from a four-star resort.
Fourth, I had an unpleasant experience during check-out with one of the front desk staff. There was an attempt to deduct part of my deposit for a reason that I found unacceptable and not the guest’s responsibility. I strongly objected and did not allow the amount to be deducted, but such behavior gives a very negative impression of the hotel. Not all guests may object, and some may end up paying unfair charges.
Fifth, regarding the taxes and extra charges, the amount stated during booking was RM15, to be paid upon arrival. However, upon check-in, I was charged RM45. Later, when I extended my stay for three more days, I was charged another RM15. In my opinion, this is not clear and does not seem fair, as most hotels usually charge the stated amount only once according to the booking conditions. The hotel should be more transparent and consistent regarding these charges.
Overall, the resort has good potential because of its location, cleanliness, and friendly staff, but the management needs to improve the check-in experience, laundry facilities, breakfast quality, and the way deposits and extra charges are handled. These improvements would make the guest experience much better and more professional.
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