Hotel Dengan Pools di Santarem District, Portugal

The hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked. You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...

Easy to get to the hotel thanks to its excellent location, away from the hustle and bustle. The hotel is very pleasant, with good rooms. What could be improved is the fact that the indoor pool/spa requires an appointment and even with low occupancy, you only get an hour; another issue is that the bathrooms are only equipped with bathtubs and no grab bars for assistance.

Easy stopover off the A1. Accessible through the services. Simple cold breakfast available, plenty of choice with hot drinks. Room basic but very clean and had everything I needed for my overnight stay. Was able to check in still at midnight after a delayed flight.

The location was super close to the Sanctuario and the bus terminal. Very accommodating and very helpful staff. Room was spacious and very clean. Breakfast offers a selection of breads, cereals ,fruits and drinks. Will surely recommend it to my friends.

It was a small room, with no space for a decent chair. There were no cups or glasses whatsoever, not even in the toilet. We were the only two taking breakfast there. The food was acceptable.

첫날 히터가 작동이 되지않아서 2번이나 전화하고 그래도 시정이 않되어서 로비로 내려가서 방을 교체요청 하였으나 그것도 묵살 공조시스템이 여름으로 설정이 되어있어서 그런다고함 헐!!!! 로비는 히터가 작동이 되어서 따뜻하였습니다. 그러면서 우리한테 담요를 한장씩 더준다고 하더라고요 이런 ᆢᆢ!! 이호털2곳에서 숙박하였는대 문제가 많은것같아요 4성급은 않이고 3성급수준입니다 가격만 4성급

A very charming hotel, the officials of an extreme sympathy, very lovely, worried and attentive. The cleaning was impeccable from the rooms, to the garden and the pool and jacuzzi area. The charm and glamour decoration of the grandmothers is also a pleasant atmosphere.The breakfast and restaurant are very tasty.We love the weekend.Ideal for any kind of romantic or family stay.

The city's routine and confusion is a little bit out of the city's rhythm. We found a place of peace and tranquility with a unique decoration and a unique decoration. The STAF is incredible, with a wonderful sympathy and attention. There is no doubt a place to return and recommend.

Má/inexistente manutenção da piscina: falta de circulação de água, laterais esverdeadas, não era limpa/filtrada diariamente. Restaurante: em pleno mês de agosto e o restaurante estava fechado. Sala de pequeno-almoços muito frio.

A well-centred hotel, though with a few rings with very good condition and very pleasant both space and service.