Hotel Dengan spa di Taiwan, China

The service attitude and process were excellent, making guests feel immediately at home upon arrival. It's also very convenient, being close to the MRT station and department stores, all within walking distance. Plus, if you want to rent a YouBike, there's a station right near the hotel.

Great value for money! It's an older five-star hotel, but it's well-maintained and very comfortable. The location is convenient, and the views are fantastic with an open panorama. Safety feels assured, and all the staff are really nice!

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Exceptional Stay at Hotel Royal Hsinchu: A Standout Choice for Business & Leisure My recent visit to Hotel Royal Hsinchu (Hsinchu, Taiwan) exceeded all expectations, with flawless performance across every critical metric for a luxury hotel stay. Here’s a detailed, verified review organized by your requested criteria: Cleanliness (9.4/10) The hotel sets an immaculate standard. Guest rooms—including spacious beds, sleek干湿分离 (wet-dry) bathrooms with smart toilets, and city-view windows—are wiped down thoroughly daily, free of dust, odors, or stains. Public zones (lobby, restaurant, pool, and gym) are continuously maintained; even high-touch surfaces like elevator buttons and doorknobs are sanitized regularly. The entire property is smoke-free, ensuring fresh air throughout, with no musty smells common in older luxury hotels. Location (9.3/10) Perfectly positioned at No.227, Section 1, Guangfu Road, right on the doorstep of Hsinchu Science Park (ideal for business travelers). It’s a short drive to freeway interchanges, Hsinchu High-Speed Rail Station, and downtown shopping/dining districts. The free shuttle service connects guests to the science park, HSR station, and key local spots, eliminating transit hassle.桃园国际机场 (Taoyuan International Airport) is about a 40-minute drive away, while nearby convenience stores, cafes, and local eateries are within walking distance. Service (9.5/10) Attentive, professional, and warm—this team goes above and beyond. The doormen greet you by name after check-in, front desk staff handle requests (room upgrades, late check-out, local tips) quickly and politely, and multilingual support ensures global guests feel at ease. Bellhops assist with luggage promptly, breakfast attendants refill stations proactively, and housekeeping is discrete yet thorough. The staff’s willingness to personalize your stay (e.g., arranging birthday amenities) truly elevates the experience. Amenities (9.0/10) The hotel offers a comprehensive suite of luxury facilities. Guest rooms come with free high-speed Wi-Fi, premium linens, mini-bars, welcome drinks, and in-room safes. The heated outdoor pool and sauna are perfect for unwinding after a long day; the fully equipped fitness center caters to health-focused travelers, and the Royal Beauty Salon provides relaxing massages and treatments. The on-site restaurants serve an impressive breakfast buffet (featuring both international cuisine and authentic ********* specialties) plus refined Chinese, Japanese, and Western dining options. Additional perks include free parking, business center services, family-friendly rooms, and adapter/board game rentals. Final Verdict Hotel Royal Hsinchu is a five-star gem that balances luxury, practicality, and genuine hospitality. Whether you’re visiting Hsinchu for work (especially at the science park) or exploring the city’s culture and food, this hotel delivers an outstanding stay with zero compromises. I can’t recommend it highly enough and will definitely return on my next trip to Hsinchu.

We absolutely loved our stay at Miramar. The room and staff service was some of the best we had our entire Taiwan trip. It was our daughter's birthday and they put a card in our room for her with the nicest message (and a small towel hand-folded into a dog). Things like this are so special and she'll never forget fhat. We'll definitely stay again.

A heritage ”old money” hotel in Taipei with an extremely high occupancy rate. It was my first time getting actual physical keys instead of a key card, which felt very textured and classy. There are quite a few Japanese and Korean guests. You do have to queue a bit for breakfast, but the seating is very well-organized. The breakfast spread is abundant, though not mind-blowing—just about standard five-star quality. Having high expectations made it slightly underwhelming. We stayed on the 11th floor in an even-numbered room with a view of Taipei 101, while the odd-numbered room next door had no view. The bedding was very comfortable, and the room was clean and tidy. The hotel service was good, allowing us to extend our check-out to 12 PM. The bath amenities, from their in-house spa brand, seemed to be replaced per guest, but the texture and scent were just average. When I asked, I was told they are for in-room use only and cannot be taken home. Since non-take-home amenities are usually wall-mounted, these came in disposable plastic bottles, which is why I asked. Honestly, making them smaller bottles that guests could take home would feel much more practical. The room's minibar is charged, and movie channels on the TV also incur a fee—my parents accidentally clicked on one and were charged 400 NTD, so do keep an eye on that. We specifically went up to check out the rooftop pool, but the surrounding walls are quite high, so you can't really see the night view. The gym and sauna are on the basement level, but the sauna was closed for maintenance.

Taipei Garden Hotel is very good hotel clean and good service. If you come from Taoyuan International Airport you can use rapid train to Taipei Main Station (purple one). Then take Taxi to the hotel is very convenient. The cost only about 120TWD it’s depend on the traffic.The hotel a bit far from MRT station the nearest is Xiaonanmen and can walk to Ximending. Across the street they have Carrefour , McDonald, Starbucks. It’s quite convenient hotel.

Facilities: There's a 7-Eleven nearby and a FamilyMart right across the street, which is quite convenient overall. However, it's a bit far from the subway station, at least a 15-minute walk. The hotel can help call a taxi. Service: The service was good. On the first day, my room had a very strong perfume smell, which made me uncomfortable as soon as I entered. I immediately contacted the front desk to request a room change. After about a 10-minute wait, staff assisted me in successfully changing rooms! Throughout my stay, all my needs were met to my satisfaction! The hotel offers views of Songshan Airport and Taipei 101 on one side, and the Ferris wheel 🎡 on the other!

I had a wonderful stay at this hotel! The room was clean, comfortable, and well-maintained. The staff were friendly and helpful, and the location was very convenient. Everything was great, and I really enjoyed my stay. Highly recommended! I would definitely stay here again on my next visit.

Great location and very convenient for exploring Beitou. Most attractions are within walking distance, and Xinbeitou MRT Station is just a few minutes away. There is also a bus stop right outside the hotel. The room had its own private hot spring bath, which was a great experience, and guests can also use the public hot spring facilities. We even received discount vouchers for the beauty store next door during check-in. Overall, a very enjoyable and relaxing stay!