Hotel Dengan Spa di Cheshire, United Kingdom

Service at the hotel was excellent, staff were very friendly and accommodating. I had a snack (Fried chicken wing starter) which was also very good. I didnt use the spa so cannot comment. The location was excellent 9 min walk from the train station. I would definitely stay again if I returned to Chester.

Service, cleanliness and location of this hotel made it a lovely spot for a quiet getaway. Service at breakfast was particularly brilliant and check out at 12pm was a lovely bonus. Just wish there was some access to the pool included at £20 for 2hrs each person felt particularly steep.

It was a good one night stay. Lovely place and good location, close to airport. Room was a good size and was clean.

Brilliant location, lovely old building. The fold out beds for kids are uncomfortable (worse than the ones at travel lodge or premmier inn). Don't bother with breakfast! Kept running out of things and didn't always replace them. Bacon inedible, sausages cheap, no nlack pudding even though it's on the menu and small portions. I would stay again but wouldn't add breakfast

This is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland. We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful. One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.

For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.

The hotel is in a great location near to the city centre. Rooms are spacious and beds comfortable, and staff are helpful. Two points: firstly, the picture of the pool is very misleading as it is very small (not as it appears). Secondly, the ambience of the bar area is spoiled by multiple television screens - which guests cannt get away from. While we were there nobody other than staff was looking at the televisions and more atmosphere would be gained by getting rid of some, if not all of them!

I had a good stay with my girlfriend at The Tytherington. The only thing we were unhappy with was the food. It took about 1 hour to receive our food, and we were also told different information about the Kitchen closure time. Likely, we could give our order on time, but someone who was served after us was not able to. It seemed that on the day we visited, the kitchen staff was either short-staffed or had other issues. The staff behind the counter looked inexperienced, with only 1 or 2 who knew what to do, though they had too much to do already and couldn't assist. The view from their garden was great, over their golf pitch.

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

Beautiful hotel, staff friendly, service good. Food was good.