Hotel Dengan Spa di Daerah Évora, Portugal

The hotel is small in the city center only accessible on foot basically. Very well located. You can visit everything and reach all. The staff is very nice and the breakfast is far better than a 3 star would make me predict. The room (for 1) was ok. Very small but with all the amenities even water and a kettle. The only down side were the blinds that let too much light pass and made me awake from 6am onwards.

Un hotel fantástico en todos los puntos. En primer lugar, muy limpio, con unas instalaciones magníficas que incluyen piscina y gimnasio. Por otro lado, es una lástima que a veces sea muy complicado llegar al hotel en coche por estar en el mismísimo centro de la ciudad.

Too expensive for what it offers. Overbearing and foolish management that won't admit its mistakes. Decisions that favor business events instead of the relaxation they claim to offer leisure guests. Access is 1.5km on dirt, full of terraces from tractors, which makes it impossible for a car to go more than 10kms/h without breaking the shock absorbers. At check-in there was a group of around 50 people at the entrance to the hotel. We headed for the pool and were surprised by the same group on the pool terrace. It was a company team building event with food, drink and a lot of noise. It was impossible to rest. Small, plastic outdoor pool overlooking the air-conditioned rooms. The company's employees took over the hotel and filmed us with a drone while we were in the pool, without any authorization or warning. This is a clear disregard on the part of the hotel for the privacy of its guests. We went to the room and found the sheets and pillows dirty. The group continued to make noise all afternoon all over the property, on a peddy paper, running and shouting, and even peering into the bedroom windows in search of something. Later, we had dinner in the hotel restaurant and the group continued to sing Alentejo songs and drink at the bar throughout the meal. In addition, the dishes we ordered (cod and sea bream) were salty. After dinner we went to reception and told them that we didn't want to stay at the hotel next night, arguing what I'd explained and asking for a refund for the next night we wouldn't be staying. We were told that the next day they would talk to the superior to see what the situation was. On the way back to the room we found a plague of insects near the entrance and on the outside walls of our room and the adjoining rooms. The next day we showered and smelled of chlorine, the level used in the water. At breakfast the group was still in the hotel. We went to reception and the receptionists told us that we wouldn't be refunded the €190 for the night we hadn't stayed. We left and they kept the money. Relaxation and tranquility?!?

Amazing old convent turned hotel. Beautiful architecture and interesting decor. Great boutique with handicrafts and porcelain. The hotel accepts pets - still rather unusual in Portugal. Unfortunately, a bit understaffed which affects level of service. Anyway good option to explore Évora.

Great hotel with amazing food (both breakfast and dinner) at the hotel available. We have stayed in the Lake Pool Villas, Lake View Suites and Sky View Suites - would recommend all of them. Good amenities - some rooms getting a bit tired, but where there are any issues staff will look to help you quickly. Goncalo is fantastic and made the weekend very special for us.

This was a great hotel in many ways. It was very comfortable and clean. However, the lighting is very dark in the hallways (with mirrors on the ceilings). The room had no overhead light and the other lighting was limited. The breakfast was amazing. We also ate upstairs one evening - the food was good and the view was great. Pool area is very pretty.

Beautifully furnished in rustic style befitting the old convent building, with good quality heavy fabrics. Our room 105 had a large double bed in a sunken area with ensuite and mezzanine above. The breakfast buffet was amazing, so much choice. Unfortunately the restaurant wasn't open in the evenings we were there (only weekends in March) but we found a great local restaurant nearby (O Safari). Very helpful staff. Only complaints were some road noise at night and the bath taps and plug didn't work well, though fine for a shower.

First the good. Most of the staff are very nice. The bar and restaurant area are pleasant and so is the pool area. Water pressure in the shower is good. However, this is not up to 4 star standards. The rooms are dated. The doors don't fit properly and there are gaps. It is the first time I have seen a shower curtain over a bath in an hotel in many years. The TV is a very small free standing TV. There is a terrace but it only has one chair. On our second day after housekeeping had been we were faced with stained bath towels, we took them back to the housekeeping room but there was noone there so we swapped them with unstained ones. Certainly not acceptable in any class of hotel. The restaurant is nice and the food is good, but only buffet. Breakfast is extremely noisy because the hotel caters to coach parties and conferences. The breakfast food is nothing great but ok. The pool area is nice but although there is a member of staff in the pool bar area you have to get dry and dressed to go into the hotel to get food and drinks, not really great for a supposed 4 star hotel. The pool also was full of flying ants,/mosquitos on the first day, although there were a few less on the second day.

We took one of the superior suites for my family and my parents. Great location if you have a car to immerse in the nature with all the comforts. We loved the surroundings and the ammenities of the hotel. Walk around the hotel is just beautiful. We had dinner in the restaurant and food and the service was excellent. We were specially pleased with the flexibility of the service to accomodate our needs ( like servicing dinner or breakfast in our room), as we were travelling with a toddler and that service really helped us to make our stay the best it could be. Thank you for the stay. Much appreciated. Diego

My husband and I had a magical experience visiting Evora. Staying at Pateo dos Solares Charm Hotel made it even better. Luis Silva, the host, made us feel so welcome when we arrived after a long day of traveling. He even helped us park our car! He went above and beyond to make our stay memorable. We had dinner and drinks at their restaurant and everything was delicious. Breakfast was also very well done with many homemade delicious choices. The hotel and grounds were gorgeous and really helped to make us feel like we were in a very special place. We would 100% recommend this authentic and welcoming hotel and restaurant.

The hotel is small in the city center only accessible on foot basically. Very well located. You can visit everything and reach all. The staff is very nice and the breakfast is far better than a 3 star would make me predict. The room (for 1) was ok. Very small but with all the amenities even water and a kettle. The only down side were the blinds that let too much light pass and made me awake from 6am onwards.

Un hotel fantástico en todos los puntos. En primer lugar, muy limpio, con unas instalaciones magníficas que incluyen piscina y gimnasio. Por otro lado, es una lástima que a veces sea muy complicado llegar al hotel en coche por estar en el mismísimo centro de la ciudad.

Amazing old convent turned hotel. Beautiful architecture and interesting decor. Great boutique with handicrafts and porcelain. The hotel accepts pets - still rather unusual in Portugal. Unfortunately, a bit understaffed which affects level of service. Anyway good option to explore Évora.

This was a great hotel in many ways. It was very comfortable and clean. However, the lighting is very dark in the hallways (with mirrors on the ceilings). The room had no overhead light and the other lighting was limited. The breakfast was amazing. We also ate upstairs one evening - the food was good and the view was great. Pool area is very pretty.

First the good. Most of the staff are very nice. The bar and restaurant area are pleasant and so is the pool area. Water pressure in the shower is good. However, this is not up to 4 star standards. The rooms are dated. The doors don't fit properly and there are gaps. It is the first time I have seen a shower curtain over a bath in an hotel in many years. The TV is a very small free standing TV. There is a terrace but it only has one chair. On our second day after housekeeping had been we were faced with stained bath towels, we took them back to the housekeeping room but there was noone there so we swapped them with unstained ones. Certainly not acceptable in any class of hotel. The restaurant is nice and the food is good, but only buffet. Breakfast is extremely noisy because the hotel caters to coach parties and conferences. The breakfast food is nothing great but ok. The pool area is nice but although there is a member of staff in the pool bar area you have to get dry and dressed to go into the hotel to get food and drinks, not really great for a supposed 4 star hotel. The pool also was full of flying ants,/mosquitos on the first day, although there were a few less on the second day.

This hotel immediately made me think of the phrase ”I would like but I can't” because it has the potential of a 5-star resort, but unfortunately the services stop much earlier. The structure is surrounded by cork trees, but there is no maintenance: the flowerbeds are not well cut, the external lights do not all work, the paint on the structures where the rooms are located are off. Inside the rooms are spacious, clean but the blackout curtains did not work. In the main building there is an indoor and outdoor swimming pool, a sauna and a gym. For breakfast they assign slots to choose from, although there isn't that much turnout. The same goes for the restaurant in the evening, where the food is quite good but not excellent. In summary, with a few adjustments this structure could be wonderful, at the moment it is only decent

It is difficult to fault this extremely well thought out hotel. Every detail required as a new family of a 3 month baby girl was catered to. They prepped our room with all the toiletries towels and a cot we needed for baby and set up a shaded area outdoors with abacus and pillows for guests with children which I used daily for baby’s naps. The staff go above and beyond, the facilities are so incredible, the food amazing and the scenery wonderful. For a relaxing getaway whilst pregnant or with small children/babies it really does cater to providing a tranquil, serene atmosphere in which to enjoy your down time. The housekeeping staff are lovely and keep everything spotless and the amenities of the rooms are great. We shall be coming back throughout the year to experience it during different seasons as they have an outdoor fire pit nook we would love to experience in winter. As a previous Octant Douro customer on several occasions we must say well done Octant hotels for creating this beautiful concept in hotel experience.

What I liked: 1. When I first walked in … my impression was ‘Wow’. A sleek and modern lobby and a open concept restaurant really made the place look amazing. 2. While I didn’t use the pools. There were a lot of choices. I think there were 4 pools and they all looked nice. 3. The included dinner at the hotel restaurant with my Globus tour was more the same type of meal I could get in North America. I generally want to try the local cuisine. However, there was a lot of choice with the buffet and a very pleasant experience. The breakfast the next morning also had a lot of variety 4. The rooms were clean and modern What could be improved/didn’t like: 1. The check-in at this hotel needs a lot of work, especially when dealing with bus tours. However, I think a lot of their business are bus tours since I noticed a very large parking lot with several buses next door. We went to our room and discovered it didn’t have two twin beds. This was a communication problem with Globus and spoke to our tour guide after this issue. We phoned reception and told them the situation. We asked for someone to come to the room because it seemed to be a long walk to get back to reception. After about 10 minutes, someone arrived from reception and walked us to the new room. We weren’t too thrilled since it was directly in front of this “wall of heat’ that we passed by when getting off the elevator. The new room also had a lousy view compared to the first one that overlooked the pool. We specifically asked the reception person to make sure that are luggage comes to the new room. She told us not to worry, but sometimes it takes a bit of time. We waited for more than 40 minutes and then thought – maybe they sent our luggage to the old room. I went back and it wasn’t there. We called reception and finally got our luggage more than an hour after checking in. This time there was somewhat of an apology since it was the same reception person who said it would be sent to the new room. She admitted that she forgot, and we respected her honesty. Originally, she seemed annoyed when taking us to the new room and only seemed concerned about whether we used the washroom in the old room. When we met people from the tour and told them about the situation, they said there is a ton of luggage in a small back room that hasn’t been delivered. This lack of organization and efficiency took one hour of out of our vacation time. 2. The front of the hotel is glass and looks very modern. But when you pass by the corridors that are in the front of the hotel facing the street versus the back facing the pool – the temperature is so hot it is noticeable. I think the hotel tried to put some type of additional wall to block the heat. However, it isn’t enough and there needs to be more air conditioning in the corridors to keep the place at a proper temperature.

LOVED THIS HOTEL! We stayed here two nights while on a Country Roads of Portugal tour. Great location-perfect actually. You are away from the City Town Square but only a 10 minute walk from the hotel where it is quiet. The room was spacious with all the the amenities you would expect from a high end hotel. The breakfast was lovely and plenty of choices and stations. Would stay here again in a heartbeat. Evora one of my favorites!!

Service: Front desk staff was extremely friendly and cheerful. Same goes to the food & beverage guest facing staff. We were treated well throughout the hotel with no gaps in service or attention. Breakfast selection was fresh and having the opportunity to try traditional “convent cakes” is a real treat. The lobby bar is very quiet but it’s a good place to come for an afternoon snack (sandwiches, toast with butter, potato chips/crisps). Facilities: Wanted to use the outdoor pool but the weather was too cold to go swimming. No fault of the hotel. - does not have an elevator, not good for elderly guests. - parking is limited, call in advance to get a spot or drive around the city to find an empty spot like we did. - driving to the hotel is tricky as the location is in the historic city center with very steel and narrow roads. - free WiFi and good connectivity throughout. Hygeine (overall): Although the convent is centuries old we find the common areas very clean and full of sunlight. Only area we find to be dark are the interior corridors towards to swimming pool and another set of hotel rooms. Antique furniture and the display of azuleju and tapestries were very well done and well preserved. Rooms: We stayed on the 2nd floor and had a nice view to the Cathedral. The rooms were clean and very basic. Loved the hotel using local Portuguese brand Castelbel for shampoo/soap and the body lotion. - does not have hot water kettle (some hotels you need to call to have it delivered to the room, we did not do that this time) - acoustics are quite powerful especially the noise from the corridor to the room. - need to confirm a breakfast time slot the evening before. All in all, our stay was pleasant and I had one of the best sleeps. It was so close to major landmarks and will certainly come back to stay.

Too expensive for what it offers. Overbearing and foolish management that won't admit its mistakes. Decisions that favor business events instead of the relaxation they claim to offer leisure guests. Access is 1.5km on dirt, full of terraces from tractors, which makes it impossible for a car to go more than 10kms/h without breaking the shock absorbers. At check-in there was a group of around 50 people at the entrance to the hotel. We headed for the pool and were surprised by the same group on the pool terrace. It was a company team building event with food, drink and a lot of noise. It was impossible to rest. Small, plastic outdoor pool overlooking the air-conditioned rooms. The company's employees took over the hotel and filmed us with a drone while we were in the pool, without any authorization or warning. This is a clear disregard on the part of the hotel for the privacy of its guests. We went to the room and found the sheets and pillows dirty. The group continued to make noise all afternoon all over the property, on a peddy paper, running and shouting, and even peering into the bedroom windows in search of something. Later, we had dinner in the hotel restaurant and the group continued to sing Alentejo songs and drink at the bar throughout the meal. In addition, the dishes we ordered (cod and sea bream) were salty. After dinner we went to reception and told them that we didn't want to stay at the hotel next night, arguing what I'd explained and asking for a refund for the next night we wouldn't be staying. We were told that the next day they would talk to the superior to see what the situation was. On the way back to the room we found a plague of insects near the entrance and on the outside walls of our room and the adjoining rooms. The next day we showered and smelled of chlorine, the level used in the water. At breakfast the group was still in the hotel. We went to reception and the receptionists told us that we wouldn't be refunded the €190 for the night we hadn't stayed. We left and they kept the money. Relaxation and tranquility?!?

Great hotel with amazing food (both breakfast and dinner) at the hotel available. We have stayed in the Lake Pool Villas, Lake View Suites and Sky View Suites - would recommend all of them. Good amenities - some rooms getting a bit tired, but where there are any issues staff will look to help you quickly. Goncalo is fantastic and made the weekend very special for us.

Too expensive for what it offers. Overbearing and foolish management that won't admit its mistakes. Decisions that favor business events instead of the relaxation they claim to offer leisure guests. Access is 1.5km on dirt, full of terraces from tractors, which makes it impossible for a car to go more than 10kms/h without breaking the shock absorbers. At check-in there was a group of around 50 people at the entrance to the hotel. We headed for the pool and were surprised by the same group on the pool terrace. It was a company team building event with food, drink and a lot of noise. It was impossible to rest. Small, plastic outdoor pool overlooking the air-conditioned rooms. The company's employees took over the hotel and filmed us with a drone while we were in the pool, without any authorization or warning. This is a clear disregard on the part of the hotel for the privacy of its guests. We went to the room and found the sheets and pillows dirty. The group continued to make noise all afternoon all over the property, on a peddy paper, running and shouting, and even peering into the bedroom windows in search of something. Later, we had dinner in the hotel restaurant and the group continued to sing Alentejo songs and drink at the bar throughout the meal. In addition, the dishes we ordered (cod and sea bream) were salty. After dinner we went to reception and told them that we didn't want to stay at the hotel next night, arguing what I'd explained and asking for a refund for the next night we wouldn't be staying. We were told that the next day they would talk to the superior to see what the situation was. On the way back to the room we found a plague of insects near the entrance and on the outside walls of our room and the adjoining rooms. The next day we showered and smelled of chlorine, the level used in the water. At breakfast the group was still in the hotel. We went to reception and the receptionists told us that we wouldn't be refunded the €190 for the night we hadn't stayed. We left and they kept the money. Relaxation and tranquility?!?