Hotel Dengan bar di Flemish Brabant, Belgium

Very disappointing stay We stayed at the Hilton Garden Inn Brussels Airport with my wife and our two children, and unfortunately the experience was far below what you would expect from a Hilton property. The room itself was spacious, modern and nicely designed, which is the only positive point of this stay. However, I had clearly booked the room for four people, and this was also confirmed in my booking. Yet when we arrived, there was only one double bed and a sofa bed — without any bedding provided for the sofa bed. With two children, this immediately became a problem. To make matters worse, the coffee machine in the room had only one paper cup and no proper mugs, which feels very cheap for a Hilton hotel. The TV in the living area was not working at all, which added to the frustration after a long day of travel. When I called the front desk to explain these issues, the staff member was rude and dismissive. He even claimed I had only booked for two people, despite me having the confirmation clearly showing four guests. There was no apology, no willingness to help — just an unpleasant attitude. Overall, this stay felt unprofessional and poorly managed. For a Hilton Garden Inn near an international airport, this level of service is simply unacceptable. I would not choose this hotel again and cannot recommend it to families.

Nice new hotels near the airport. No room key issued but it’s by PIN code. Breakfast available but didn’t try as I’ve got an early morning flight. Carrefour is nearby but closed at 8pm. Room very new but on the smaller side. Overall value for money

The major positive aspect is the walking-distance proximity with the airport terminal. The rooms are also fairly spacious. The service is not exceptional, but it’s not inadequate either, rather middle of the road. However, the rooms are in need of some attention, especially for a Sheraton: - the TV set was defective (it would spontaneously turn off after a few minutes of use), - the shower gel and soap bottles were practically empty, - there was only 1 not-that-large towel per person which is inadequate to take more than 1 shower, (e.g. if one wants to take a shower both in the evening and first thing in the morning), and - the amenities were all upon request with practically nothing included in the room upon arrival (and, even when reception was asked for items that were listed as included upon request, they didn’t necessarily provide, e.g. bath robes), which makes asking rather uncomfortable. If the price is reasonable, the convenience of the location is probably the saving element of this hotel.

The outside was clean . The inside was clean also and the staff was very friendly. The room was quiet and clean. I would stay there again.

Friendly & helpful reception . Good & cause room . Free soft drinks ( water & cola) , coffee & tea. The room has to be cleaned better. The train station is close the hotel. 15 minutes by train to downtown of Brussels

The receptionist was awesome. He got us rooms suited for the family and was very friendly. The guys are the restaurant were great, made sure we were ok. It was great meeting other guests, we played and socialise. The experience was worth it, I would recommend Holiday Inn Brussels Airport to any traveller

This newer hotel is staffed by friendly, professional people.  Their top floor restaurant is excellent and offers wonderful views.  The free airport shuttle is a bonus.  The price is very reasonable for the quality.

I need to suggest that it would be good to serve ypur customers with a bottle of water in the room. The hotel is a clean and tidy place to be. Good for a stop stay. Missing amentities have made my life bot easy though. The taxi got 35 euros from the airport to the hotel (6 km’s!!) try to use the shuttle.

The environment is pretty good. Quiet at night, near the faulty club which is just less than hundred meters

Отель расположен рядом с аэропортом, чистый, хорошая кухня. Недостаток платная парковка, бесплатной парковки нет