AAnonymous UserHaving stayed in numerous luxury hotels for over 30 years and with a background in hotel management myself, this is the first time I've ever given a hotel a bad review!
The reason for the low rating isn't the service; overall, the service was quite good. I'm especially grateful to the butler, who was always responsive and provided excellent service – 100 points for them. However, during my stay, I noticed a recurring issue: when you ask a passing hotel staff member for a small favor, like a pair of chopsticks or a plate change, they might be a middle manager who doesn't directly handle such tasks, or perhaps they're just passing by on their way to something else. They'd reply, 'Okay, just a moment,' and then walk off. Some would eventually return to fulfill the request, others would get busy and never come back. Honestly, a guest's request should simply be met with 'Okay!' and then completed within ten seconds, no 'just a moment' needed.
Now, for the reasons behind the bad review, which I've been holding in for days:
1. The constant 'thump-thump-thump' of helicopters flying back and forth all day, ferrying guests. The noise was maddening.
2. The kids in the downstairs pool were noisy, and the hotel staff organizing their activities even wore megaphones, shouting constantly.
3. The newly built duty-free shop was right next door, adding construction noise and dust flying everywhere!
4. It's peak season, so I understand that rooms are in demand and upgrades aren't available. But after so many years of staying in hotels and being a member, they absolutely refused a 2 PM late checkout, insisting on 1 PM.
5. The breakfast was very mediocre, I don't know why it has so many good reviews. I've stayed at several hotels in Haitang Bay, and this breakfast was subpar. It was all chicken, no fish, no beef, no Hainanese green beans, and the same exact menu every day.
6. The buffet at the 'Skyline' restaurant was an absolute joke. The food was worse than street food.
7. The Häagen-Dazs afternoon dessert at the lobby bar was also a joke; it was unusually bad.
Tunjuk Lagi