Hotel Dengan bar di Hainan, China

Unfortunately, the reception experience was very bad. The receptionist was not cooperative, her style was inappropriate, and she did not seem to be good at using the system or computer well, which caused a delay of my procedures for about 15 minutes. I was coming after a long and tiring journey, and I was expecting faster and more professional treatment. In addition, the room I received was not as clean as required, and this worsened the experience in general. 👎🏼

A truly memorable stay at InterContinental Sanya I am very satisfied with my stay. From the moment I arrived, I felt genuinely welcomed—the fruit and wine offered as a welcome gift was a lovely touch that set the tone for the entire visit. The service throughout was truly customer-oriented. I want to give special recognition to Mia Fang, who was exceptionally helpful. Every time she checked on me, I felt genuinely looked after. Her attentiveness and warmth made a real difference, and she is a true credit to the hotel. The facilities are excellent. The breakfast spread was impressive, with plenty of variety and quality. The hotel even has a photographer available, which I thought was a wonderful added touch for capturing holiday memories. I especially enjoyed the dinner buffet with the live band—it created a relaxed and enjoyable atmosphere in the evenings. The concierge team was equally helpful, offering to collect my luggage, which made my departure smooth and stress-free. I also appreciated how an issue I had with my coconut order at the beach bar was handled—promptly and with genuine care. Thank you for sorting everything out for me. Otherwise, everything was wonderful, and I very much look forward to returning.

The view is unbelievable. I booked two rooms and both were sparkling clean. The night we arrived, it was raining. I took a nap on the swing bed over the water, listening to the drizzling rain. It felt magical. The other room for my parents was on a higher floor, very spacious, with gorgeous sea views, and you could even see the fireworks right from the room. The service was amazing as well. They arranged airport drop off for my family and even made us refreshing drinks on the way out :)

From checking-in to the end of our trip, this hotel was an absolute dream. All along, the staff has been very accommodating and responsive. The room was clean and refurnished everyday. The hotel features a coffee shop and a restaurant with sea views, both offering delicious options. Overall, the price-quality ratio is off the top, it is one of the best hotels I've stayed in in China and would never hesitate to stay here again !

We had a very comfortable stay at the Hilton Wenchang. The room was spacious and the bed was excellent. The complimentary shuttle service from the train station was especially convenient—it made arriving at the hotel an absolute breeze. A special thank you to Gill for her outstanding assistance. From arranging the shuttle bus to providing helpful recommendations about Wenchang and hotel activities—such as the sunrise viewing and fireworks show—she ensured our stay was seamless and thoroughly enjoyable.

This hotel is located 10 minutes by car from the airport and 30 minutes from the city centre. It offers a free shuttle service to/from the airport and Meilan train station. The first floor offers a beautiful library space where you can read and have a rest. The rooms are comfortable and spacious. The breakfast offered is not varied and a bit bland; however, the staff is helpful and friendly.

I want to take this opportunity to share that this hotel has excellent service that went above & beyond. On the day I was checking out of Sofitel in the morning & moving to another hotel, I realised that I was missing one of my earrings. I informed Jerry at Reception about this & he immediately informed Housekeeper to look for it & took the particulars of my next hotel so he could send my earring if found. Soon after, he texted me to say they were not successful but they will continue to search, and they did. In the afternoon, Jerry called to inform me that they did manage to find my earring in the shower stall, and will send it to my current hotel within the day. I really appreciate their efforts in taking the matter seriously & not giving up after the first unsuccessful search. This is not the first instance that Jerry gave excellent customer service. When I first checked in, I had arranged for some online purchases to be delivered to Sofitel in advance but as I didn't have a local number, the couriers were not able to contact me. Jerry helped to contact the couriers & the packages were sent to the hotel within that day. It really meant a lot to me to have such helpful & reliable assistance for a first time traveler to Haikou. Thank you, Jerry! I also want to compliment Sofitel's breakfast & the service team there. The spread is very wide, and being there for almost a week, I really appreciate that they change some of the items so you get variety. And the staff are very attentive & helpful. Not only did they remember my coffee preference, they always bring me to my favourite table where I can enjoy the wonderful view. All in all, Despite the fact that the mall next to the hotel is like a ghost town with empty shops, Sofitel Haikou is a wonderful hotel that I would recommend to travelers.

五鑽標準的藝術庭院名副其實，整體設計高級有質感，真材實料看得出老闆是真砸錢花心思。藝術庭院綠植環繞，泳池、草坪、咖啡廳、餐廳 真是做到了一步一景。客房户户私湯有泡池、衞生做得十分細緻，我們續住打掃做的和剛入住一樣，還有洗衣房用的都是和我家同款的卡薩帝洗衣機。晚上泡湯看星星鬆弛感拉滿。 管家服務周到，24小時都有人，免費高鐵站接送，外賣管家給送房，出行遊玩攻略都會主動分享。步行可達石梅灣海灘與九里書屋，周邊沖浪、雨林、浮潛都很近。環境靜謐不喧鬧，適合想安靜放空度假的人，體驗感滿分，值得推薦！

Saya memilih untuk menempah hotel ini kerana perkhidmatan Jin Ge yang sangat baik. Saya juga sedang melalui Pulau Haihua, jadi saya ingin tahu untuk melihat bilik-bilik hotel bebas terbesar di China ini. Setibanya saya di lobi, pemuda tegap ini menyapa saya setelah mengetahui saya ingin melihat bilik, dia dengan mesra mengajak saya ke bilik. Sejujurnya, bilik itu tidak besar, saya agak kecewa apabila saya memasuki pintu, dan pemandangan laut tidak betul. Tetapi lelaki muda ini masih memperkenalkan Pulau Haihua kepada kami dengan sangat bersemangat, secara terperinci, dan dengan senyuman sepanjang masa. Selepas mengetahui bahawa saya tidak berpuas hati dengan bilik itu, dia dengan bersemangat mengesyorkan pilihan lain yang berdekatan kepada saya. Saya sangat kagum dengan sikap perkhidmatannya sehingga saya tinggal sementara di Pulau Haihua selama sehari. Pengalaman sebenar sangat bagus Anda boleh melawat Pulau Haihua di Aubao dengan mudah. ​​Saya akan mengesyorkannya kepada rakan-rakan saya pada masa hadapan.

This room was the one we booked for ourselves. I mistakenly wrote review for other twin double room booked for another couple traveling with us. All parties were completely satisfied with accommodations. MixC shopping mall across the street was convenient for fine dining snd shopping. Ate twice at Michelin rated Tian Tian Plus! Hotel accommodations were exceptional! Breakfast spread was excellent with good variety of options!