Hotel Dengan Pools di Newport, United Kingdom

Some of the frontline staff charged me a different card payment than the booking agent had agreed to. This made me feel very confused. Fortunately, their senior management, Mr. Deepy, listened patiently to my explanation and understood my discounted room rate. He explained everything clearly and eased my worries. After a few days, the card was finally charged correctly.

Booked this hotel to attend conference nearby. Loved the Signature room, which was big with seating area. Complimentary bottle of wine, or substitute with bottles of non-alcoholic drinks was nice touch. Pastries provided at the lounge made for quick and easy breakfast option. Enjoyed the swimming pool, jet pool, sauna and hot steam room in the Health club. Area around Resort is also very big, walking along the woodlands trail to the Golf club was therapeutic. Stay Signature room, worth the additional upgrade.

Convenient hotel location for the the nearby ICC convention centre. Staff was helpful and rooms were clean and quiet. Air conditioning was working initially when experiencing the heatwave but that got fixed and felt cooler afterwards. Breakfast and meals in the restaurant were good with a spread of choices. Room wifi was weak and drops off frequently and could be improved upon.