Hotel Dengan Wifi di Flemish Brabant, Belgium

Very good price-quality ratio. The room was clean, the sheets and towels were also clean. Video-surveilled parking and many parking spaces available.

The major positive aspect is the walking-distance proximity with the airport terminal. The rooms are also fairly spacious. The service is not exceptional, but it’s not inadequate either, rather middle of the road. However, the rooms are in need of some attention, especially for a Sheraton: - the TV set was defective (it would spontaneously turn off after a few minutes of use), - the shower gel and soap bottles were practically empty, - there was only 1 not-that-large towel per person which is inadequate to take more than 1 shower, (e.g. if one wants to take a shower both in the evening and first thing in the morning), and - the amenities were all upon request with practically nothing included in the room upon arrival (and, even when reception was asked for items that were listed as included upon request, they didn’t necessarily provide, e.g. bath robes), which makes asking rather uncomfortable. If the price is reasonable, the convenience of the location is probably the saving element of this hotel.

Nice new hotels near the airport. No room key issued but it’s by PIN code. Breakfast available but didn’t try as I’ve got an early morning flight. Carrefour is nearby but closed at 8pm. Room very new but on the smaller side. Overall value for money

Excellent hotel. Very clean and new room. Also very quiet despite planes flying in the neighborhood. It had many small extras like an umbrella rental. I can appreciate this as I forgot my umbrella :)

The outside was clean . The inside was clean also and the staff was very friendly. The room was quiet and clean. I would stay there again.

Very disappointing stay We stayed at the Hilton Garden Inn Brussels Airport with my wife and our two children, and unfortunately the experience was far below what you would expect from a Hilton property. The room itself was spacious, modern and nicely designed, which is the only positive point of this stay. However, I had clearly booked the room for four people, and this was also confirmed in my booking. Yet when we arrived, there was only one double bed and a sofa bed — without any bedding provided for the sofa bed. With two children, this immediately became a problem. To make matters worse, the coffee machine in the room had only one paper cup and no proper mugs, which feels very cheap for a Hilton hotel. The TV in the living area was not working at all, which added to the frustration after a long day of travel. When I called the front desk to explain these issues, the staff member was rude and dismissive. He even claimed I had only booked for two people, despite me having the confirmation clearly showing four guests. There was no apology, no willingness to help — just an unpleasant attitude. Overall, this stay felt unprofessional and poorly managed. For a Hilton Garden Inn near an international airport, this level of service is simply unacceptable. I would not choose this hotel again and cannot recommend it to families.

This newer hotel is staffed by friendly, professional people.  Their top floor restaurant is excellent and offers wonderful views.  The free airport shuttle is a bonus.  The price is very reasonable for the quality.

Friendly & helpful reception . Good & cause room . Free soft drinks ( water & cola) , coffee & tea. The room has to be cleaned better. The train station is close the hotel. 15 minutes by train to downtown of Brussels

I think it is not good nor bad. it is average. Of course the price is very low compared to other hotels. i would give 3 stars

I have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels. Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond. There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally? To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored. Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.