The hotel is really nice, with great infrastructure, but the service in the restaurant service really slow, waited almost 40 minutes for room service to take my order
Great place to stay. But they had some issues with check in. They didn’t have my reservation but eventually I got placed in a room after some back and forth. WIFI password should be placed in the rooms. I didn’t ask for the password because I didn’t want to bother the staff with more work. The staff were really nice. Hope those issues can be rectified.
Stayed here for a single night on a business trip. Location is ideal for airport access - shuttle was efficient and ran on time. Check-in was straightforward and staff were courteous. Room was clean, well-appointed, and quiet, with a good work desk and reliable WiFi. Restaurant and bar offered decent food and service, and breakfast was available early, which was useful for a morning departure. Overall, functional and well-managed for a short transit or business stay - my go to place
I have stayed in over 2000 Marriott hotels and have Lifetime status. This is the first hotel I’ve stayed in without heat, air conditioning or windows that opened to let in fresh air. It’s a very modern hotel with numerous amenities but I did not have a comfortable sleep. The Trip website said that air conditioning always available - but that was false advertising.
The place was very nice, clean room every day, restaurant staff was excellent, I had surgery and they took care of any request, very good stay, only thing missing is a bit of activities or an additional restaurant.
Five stars based on Two star hotel! Hotel location was best that I could find. Its across Transmilenio Museo station which gave access to north of town as well as faster way to the Airport for 3200 pesos (Taxi about 40k). Station has ticket office in front. Right next to Parque de la Independencia, which was nice walking area that has Bull fighting arena and planetarium (which was visible from hotel (if your room is not face this side, there is a lounge in each floor that gives view to both Museo side as well as the park side)). It also is locate right next to Museo de Nacional de Colombia. Only two block walk to start the walking street (Carrera 7) of Santa Fe with various shops and restaurants (walk around the hotel to main street and go south). Only 15-20 min(1 mile) walk to gold museum, then another 5 min to Plaza Bolivia, walk another 15-20 min East to Monserrate.
Room: Clean, for its size and price, enough space to put stuff, has safe, but no refrigerator nor coffee machine. its basic. Bed was double but actually like US king size, it was too hard for me. Temp control only has AC so even with AC turned off, the room (1501) was bit cold. Bathroom has hair dryer, simple yet enough space, has shower unit with hot shower (only rain fall option, no hand held). There is couple USB-A & power outlet right to the bed, our was not working. Also a power outlet by the desk area.
Security was good, a guard at the main entrance, elevator needs room card for floor access.
Front Desk: Surprisingly for an international brand, most didn't speak English, but they were friendly and accommodating. With my minimal Spanish and their minimal English, we didn't have any issue. Front desk also gave us early check in and high floor choice.
Food: My room plan included breakfast, food was ample decent quality with meat/eggs, pastries, rice, soup, cold cuts/cheese, sometimes potatoes, about 10 diff kinds of fruits, 4 diff yogurts, couple juices and coffee. Juices were bit off as sometime you get real juice sometime water down to fruit drink. Breakfast is served in Qceveche, next to the lobby, place is not large, but has outdoor sitting area, also serve lunch, dinner and various drinks. We had dinner, food was good, bit pricy compare to outside but reasonable for hotel restaurant (we stayed in AC Marriot in Santa Marta where the food price was 50% higher than Qceveche.)
Amenity: none, no GYM or Pool. Does offer bag hold. Has a desk by main door for taxi services (I made a reservation day earlier to go to Grand station for Tourista Tren to Salt Cathedral, driver promptly waited and price was less than expected/ typical taxi fare.)
Overall it offer comfy clean room, good breakfast, GREAT location, good service. I will come back again.
Free shuttle bus at exit number 1. Easy to find. Leaves hotel on the hour until the evening. After that every half hour. Refer to the accompanying photo. Excellent breakfast. Helpful staff. Very comfortable bed and pillows. I would definitely be happy to recommend this hotel.
Great location very close to airport. Free shuttle service. Staff was kind. Room was fine. Nothing special, but pretty good value. Food in the hotel restaurant was decent. Left too early for breakfast, but they had free coffee, tea, fruit, and bread out for the early departures.
Muy buena la atención de todo el personal, el desayuno super rico y la comodidad de las habitaciones nos gustó
Hebat
63 ulasan
9.2/10
Harga bermula
MXN$ 1,652
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan bar di Bogota
Terokai Ulasan Tetamu Hotel di Bogota
Lihat semua
8.8/10
Very Good
GGuest UserThe service was quite subpar. The security guard was just standing around on his phone and unwilling to help retrieve our stored luggage, saying it was the front desk's job. Our room was on a high floor, yet we could still hear music from downstairs, so the soundproofing is really poor. Other than that, everything else was fine.
GGuest UserThe hotel's shuttle service is back this year, which is super convenient. You can catch the shuttle at Gate 1 on the 1st floor of the airport. They'll send you a timetable once you've booked. Breakfast is decent, and luggage storage is available. While the windows don't open, the view is still quite nice.
KKamibellaOur experience was really disappointing, I paid in this platform the full price including taxes and the receptionist charged a double taxes saying was not hee Douro and hotel’s fault just law, here I’ll be adding the capture I took when I bought my service here and it said including taxes, she was so rude and also blaming me for don’t “understand”, read good , don’t understand I had to know they will be charging it , so unprofessional and gross with a client, I’ve been travelling for more than 10 years so try this platform and never had a bad experience till now, I recommend the hotel change their administrative staff they are not the people to treat with other humans. But I have to say the service staff I mean maids and the people in charge of breakfast were awesome, they would fix better in the reception they are so polite and clean, they k it how to respect other people. Gym is so basic but useful, breakfast so delicious, the fudge in the room was broken and no useful and nobody did nothing… last thing they referred my sisters iD, promised to deliver in the room and never did it so we had to go to claim it, this details from the receptionist, that rude woman and the unuseful manager too who said would be reviewing the reservation and who also said we have to claim to the website trip because was trip fault
GGuest UserThe location in Candelaria district is perfect, they provide a relatively good breakfast and have a daily room service. That’s all on the good side.
There is a lot on the bad side. My room was on the first floor (meaning the second after “planta baja”, so both windows look at atrium where the hotel cafe is, so you hear whatever is happening in the cafe and reception all the time 24/7 and that means talks, piano, calls…there is no sound proofing at all. That’s not all, you also smell whatever they cook in the kitchen and I guess they are not enforcing because in my bathroom I kept smelling tabaco smoke as if I am in packed smoking room in the airport.
Also the room probably was nicely furnished 20 years ago but it is all worn out completely, things are virtually falling apart. Seriously..I had plank if the vanity falling when tried to place towel on the hanger and if you seat in the armchair you just sink into it so old and worn out it is. Because of the position of the bed, the cabinet door cannot be opened.
There is no kettle, iron, or ironing board in the room.
To sum up, the hotel might be an option if you are here for a short stay and it is offered cheap (as it was in my case) but I strongly recommend against staying there longer.
GGuest UserThe hotel's location is super convenient, with a free shuttle bus service to and from the airport! The room layout and facilities are efficient and well-designed, making for a comfortable stay. It was clean and tidy, and my overall experience was excellent!
XXiejunwen sevenLocated in the rich area, in the office building, the safety and health of access is tall. There are Japanese dishes downstairs, Mexican dishes, local South American dishes, very convenient, and the service is polite and thoughtful. recommend.
GGuest UserStaff were very helpful, and room is very nice. Don’t know if it’s the app, hotel, or the booking site but the communication is horrendous. I could not speak to anyone in regards to the passcode for the door, thankfully the security let me in as it was late at night but the AI messaging service is completely useless. Couldn’t message hotel and phone number didn’t work.
GGuest UserGreat location. Breakfast was ok at best, and they were very strict about only offering one hot drink and one water/juice. You had to pay if you wanted a second coffee. No continental offering either. I also had to pay extra to have a side of bacon with french toast. Tried the local breakfast offerings the next day and also not great. On service, they knew the room was for two people but only provided one coffee cup and one glass. The second day they didn’t replace the bath towel. We used the laundry service which was quite slow compared to other hotels that we stayed at in Columbia, but fine apart from being slow. We stayed on the mezzanine level in a queen superior room, the bed was comfy but there was intermittent music blasting from somewhere and the view was of another building so not great. I wish I had paid a bit more and stayed at Click Clack (which was fantastic in Medellin) or the four seasons.
AAmybellI had always felt very good in this hotel, everyone had been so kind and respectful until today, December 3, 2023, at checkout, when the vulgar and unpleasant receptionist faced a mistake that we did not make, because according to her the payment was not I had made prior to check in I was going to call the police, the day we entered we asked if the payment had been made and they told us yes. We then proposed that they send us a payment link but they did not do it and they did not do it, instead this woman behaved like a vegetable seller, yelling at us and entertaining us in front of the other guests who were checking out, she is definitely not a suitable person To deal with humans, he knows no decency, much less customer service. An efficient and respectful person is supposed to be at a reception, but this lady does not have an iota of decency or education. Well on the other hand I want to give a special recognition to the girl in charge of the restaurant Dyana who should be in a position as reception since she is the most decent and kind person, always attentive to everything and with all her charisma she gets my 10/10 , this is quality staff, the same for Carlos, the bellboy who is full of kindness and efficiency. I recommend you be more efficient in providing. Several payment alternatives were provided to its clients, on a Sunday there was no one to enable a payment link or anyone to monitor the hotel's security.
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