Hotel Dengan bar di Jerusalem District, Israel

Room looks a little bit rundown but it was spacious and the ensuite bathtub made for a great way to relax after an entire day of walking around in the city. It was located a little distance from the Tram stop, so if you dont know the shortcut, it could take a while to see and walk to the hotel. Breakfast selection and variety was great, enjoyed the meals thoroughly. Location was near the civic centre and National Library, so that was a nice bonus.

When I first arrived, I intended to leave a positive review. Unfortunately, I completely changed my mind due to the behavior of one specific member of your breakfast service staff — a young, tall, slim man. I honestly do not remember ever being treated in such a rude and disrespectful manner in a hotel. His behavior was not just unfriendly; it was openly hostile and completely inappropriate for someone working in customer service. Each morning, instead of a greeting, guests were met with short, sharp commands. In my case, I was abruptly ordered to state my room number — “Room!” — without any “good morning” or basic courtesy. When I answered “room” without immediately giving the bed number, he snapped back “Bed!” in a raised, aggressive tone, as if I had done something wrong. The way this was communicated felt more like military commands than a conversation with a paying guest. This kind of interaction instantly destroyed the atmosphere of the morning. Such behavior is unacceptable in hospitality and seriously undermines the entire experience of staying at a hotel. People like this ruin the magic of a holiday. I had already reported minor issues such as squeaky doors and the lack of a shower floor towel, which caused water to flood the bathroom. These are inconveniences one can tolerate. However, being treated with open rudeness and constant bad mood by staff is not something I am willing to accept. In my opinion, a person who is permanently grumpy, hostile, and transfers their frustration onto guests should not work in a customer-facing role. Because of this experience, I will actively discourage others from staying at your hotel, and I am certain that I will never return myself. I am writing this so that you are fully aware of the reason behind my decision and the review I will leave.

The hotel is very nice and quiet. The food needs a lot of improvement It wasn’t that tasty and wasn’t that varied.

酒店位置靠近古城的新門（new gate），遊覽聖地老城非常方便，我都是步行遊覽的。附近的公交和輕軌可以很快帶到耶路撒冷的遠近地方。吃飯購物有一條街比較近，還有一個供應日常所需的超市，節假日和安息日營業，超市邊上有一家麪食店，老闆是香港過來好多年。總體來講，酒店的環境和服務都不錯，推薦聖地遊客選擇。耶路撒冷的物價還是有點偏高，特別是農產品因為最近的局勢價格有所增加。PS：建議攜程更正下酒店名稱為聖母酒店，酒店名稱的前2個詞和著名的巴黎聖母院的詞完全相同，notre是法語“我的”，dame是法語“夫人” ，連起來notre dame就是英文的My Lady. 和“北部”沒有絲毫關係，請修改，以免誤導。謝謝！

非常別緻的一個酒店，由教堂改建。安保也嚴格，除住店客人外別人並不能隨意進出，讓人感覺安心。房間寬敞，雖然設施簡單但是很乾凈。缺點有三個：1）不提供瓶裝水，為了喝口水，衹能走出去買。2）早餐有的東西做的特別的咸。3）床太軟了，腰椎不好的有點受罪。其他方面都很好。

Everything is great again! Stayed here extra 2 nights with joy ;)

The staff were so helpful and nice! Everything was fantastic - clean and luxurious.  Location could not be better - light rail right outside and it is on Ben Yehuda street.

Very responsive to feedback. Exceptional breakfast, but rooms are small.

An exceptional historic hotel. Feels like a combination of a palace, a museum, and a hotel. We enjoyed it very much.

Very attentive and friendly staff. Issues with the room addressed immediately. Very good breakfast selection.