CCharly Chelsea40 minutes by bus from princess street , amenities not that good , won’t even get a bottle of water , fire alarm went off at 5 am and woken everyone up and only got an apology
MM345514****Hotels in Edinburgh were too expensive for Halloween, so I chose this one a bit further from the city center, but it was easily accessible by public transport. The front desk staff were very friendly, and the room felt warm and inviting. I mentioned the sheets were a little dirty, and the manager personally changed them for me, which I felt a little embarrassed about. The view from the window was of a peaceful Scottish autumn landscape. I initially thought traveling to and from the city would be time-consuming, but I unexpectedly saw Scottish pastures and sheep, as well as the World Heritage-listed Forforth Railway Bridge and Queensferry Bridge along the way – a truly delightful surprise! I had seen the railway bridges from the plane; they were magnificent. I never imagined we would actually pass by them – a wonderful unexpected bonus. It was a pleasant surprise, and I truly experienced the authentic Scottish countryside. I loved it; it was definitely worth the trip.
GGuest UserThe hotel was clean, but I booked a double bed room to share with my sister on trip.com and when I paid and got a confirmation that it’s a double room it was not refundable . When I contacted the hotel they said that because they did not have twin rooms available it reverted the booking to double in the system. I contacted trip.con to cancel the booking they said that it was non refundable booking, I explained that it was their system that made the error and not me, the agent said I will contact the hotel and check if they can accept a refund, she got back saying that they have refused and trip.com could not help. I was furious and I had to go and sleep on the sofa bed and this was uncomfortable also the heating was doing some tapping sound as I am light sleeper I could not sleep properly at all.
CChun Kong ChoyLeft my electrical tooth brush and emailed them to locate which they claimed it cannot be located. How could it be? As that was the last location checked in!!!. Lacking in effort to provide after sales services. In addition electrical trip and some guests were stranded in the elevator for an hour.
SShepShepThe trip was great, comfortable beds and a terrific shower. The breakfast was tasty and staff friendly. I’d really recommend the breakfast as it’s a buffet style for tea, coffees and pastries. I’d stay there again the next time I’m in town!
GGuest UserSpacious and modern rooms, comfortable beds. Regular cleaning, savory breakfast to order in the restaurant, very reasonable prices for catering, friendly staff. No hair dryer and bring a shower cap because the shower head is high and fixed. Very quiet and well-insulated hotel. Excellent value for money
SsammlThe outside of this hotel worried us as it looks quite run down, but the rooms were serviceable. It was a hot day in Scotland (rare!) but this meant we found the room a bit uncomfortable with no cooling/fan. Bed was also quite a small double bed as a heads up!
Breakfast was delicious and the bar is well priced - all in all, this was a decent enough stay in the area but we wouldn’t go out of our way to return.
CChun Kong ChoyThe establishment is more interested in running it's restaurant business than the hotel which is formed as one business attached together as one business entity. Even the entrance of the hotel is locked and guests have to use the entrance of the restaurant. No helper to help carry luggages as all the workers were busy helping in the restaurant. There is no elevator for a 3 storey climb to the rooms.
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