Hotel Dengan bar di Warwickshire, United Kingdom

Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!

The room is very standard, the bed is slightly smaller than in China but it is enough for two people. The breakfast is very standard, cost-effective, the price is very good, and parking is convenient. There is also Starbucks.

arrived around 3pm and checked in at the bar as instructed I received a warm welcome and even had my case carried up the stairs (no lift). I was given room 3, a single which was more than adequate with large single bed (very comfy) separate bath tub and wc plus t & coffee- I was pleasantly surprised. The wall mounted tv worked efficiently, there was sufficient storage and hanging space for my two night needs & the t and milks were topped up as requested. brekky was adequate and I enjoyed my stay. The ten am check out was a bit of a problem on the second morning as my train wasn’t until noon (less than 5 minutes walk to the station). the bus to Stratford, Warwick and Coventry goes from round the corner and the town is 7 - 10 minutes walk across the river bridge and past the pump room. plenty of dining options. good value for money but more a boarding house than hotel. I would return

very friendly efficient staff, great location and selection of beer

This hotel is in a beautiful setting, convenient for Rugby and the M1/M6. The grounds and building are beautiful, although there are signs of neglect. We stayed in a suite in the Stables, it was tired, which I knew from the photos online but our bathroom had hair in the bath and clogged in the plughole. The shower didn't run hot and the toilet flush was poor. Breakfast was mediocre at best, lots of hot food had run out with no-one keeping an eye, we had to ask for items to be brought out. The staff were 50/50 - some very pleasant but some disinterested, one of the receptionists didn't even give us directions to our room properly suite. If some money was spent on improving the rooms and building I would have been happy to pay more, it is a real shame is the potential is immense!

This venue was stunning, a beautiful quiet location to catch your breath or walk into Stratford-upon-Avon to enjoy the architecture and see the history. Wish we could have spent more time there, and we would certainly plan to return and explore further. Very clean, tidy, and spacious accommodation. Fittings within the room and in the hotel were excellent. Linen and towels were of superb quality. The service was excellent throughout, and all the staff were extremely polite and helpful.

The room itself was generally fine, and the heating worked perfectly. However, we experienced a significant issue with the bathroom: the water would not drain properly, leaving the floor flooded. We had to use a wiper to push the water toward the sink and drain (images attached), which was very inconvenient. Another surprising and disappointing detail was that no towels or soap were provided. These are basic essentials in any hotel, and since we did not bring our own, we were charged extra for them. This felt completely unreasonable. Finally, the location is far from ideal. The hotel is quite a distance from the town centre, and public transport is infrequent, making it difficult to get around. Would not recommend!!!

We did not eat, so cannot comment on it. The hotel was quite unusual, yet with charm in a ramshackle, real sense. It reminded me of backpacking in Asia, but staying in a nicer kind of place while doing so. The explanation for why soap disappeared from the hotel made no real sense, but as we can use the liquids it was okay... it seems an odd penny-pinching move to deny guests a simple small round disc of... 'Guest soap' during their stay. They do exist, I stay in hotels often. It's jarring not to give people soap, and overall I suggest that it is a negative cost saving given the potential loss of repeat business that such incongruences, as they build, can result in. A special thanks to the kind night receptionist.

Great location as central. Hotel is nice, modernised and clean. However, wary of infection control and allergy concerns, unsure how the hotel manages this. Noted to have many guests with dogs and were allowed to have them in the common room and dining hall. Are there only specific rooms that are only dedicated to these specific guests? Breakfast was mayhem. Plenty of guests to have their meal but no table area to sit. To add guests with their dogs which is not to our liking. Should there have been a booked/schedule mealtime if they anticipate large volume of bookings. Overall, experience could have been perfect. Staffs are polite and helpful. The hotel is nice except for above mentioned.

Spacious relaxing hotel set by the riverside, lovely walks through the nature reserve from the hotel and a fantastic location for sightseeing in the town centre. The pool and spa were also an added bonus and it was very relaxing sitting out under the fairy lights with the river views.