Hotel Dengan Bar di East Java, Indonesia

The room and facilities were good. However, it's a shame the hotel seemed severely understaffed. Upon entering the lobby, there was no one to assist except for a single X-ray security officer. Guests had to carry their own luggage and bags onto the X-ray machine. During check-in, only one staff member was available. Furthermore, the restaurant staff at breakfast were neither welcoming nor particularly friendly.

Maybe the only complaint about this Hotel, just the housekeeping, they really did the Cleaning so early at 09.00 am, knock your door, and after that 1PM they do Cleaning room with ”magic” but didn't worked hahahahahaa... The room still dirty and mess

Really enjoyed my stay at Swiss-Belinn Tunjungan! The location is perfect—right in the heart of the city and just across the street from a shopping mall. We loved being able to walk around and explore nearby restaurants and street food stalls. It was fun discovering a local market about 10–15 minutes away with some charming souvenir stores. Highly recommend for a convenient and comfortable stay!

Clean, spacious, and very comfortable room. For the price of 613k, it was definitely worth it. Unfortunately, check-in was a hassle. The older receptionist said that the booking details had to match the ID of the person checking in. It took a really long time, it was frustrating, and I ended up getting annoyed. However, other staff members were friendly and helped me with my bags to the room, even though I had a lot.

Overall i quite satisfied with the services provided by the hotel, particularly that the staff was very helpful to warm the food that we bought from outside vendors. The only feedback i want to convey, there was cigarette smoke smells in one of the room that we stay which was 2011 . I believe the previous guests was smoking as i saw an ashtray on the table😓and also on the walkway from the lift to the rooms quite polluted. I hope Grand Whiz Praxis can improve to provide the smoke free environment

Everything about the hotel is exemplary except the toiletries ! Fragrance is not acceptable and I dreaded shower. Hotel has a 360 degree and you can see whole of Surabaya! Spectacular. A big mall, catering to big brands and international Tuntungan plaza is around 20 mins walk. Another big mall, local BG Junction is around 10 mins away. Location is good ! Including eateries nearby. Breakfast was the best I've experienced; amazing spread including local flavors. Absolutely tantalizing.

Hotel is nice and quite central placed to all attractions and malls in Surabaya. Service was top notch and I love how there are water dispensors near each floor's lift lobby to help eliminate plastic waste and encourage reusable bottles. The only critique I have is that the towels and toilet seat look quite old. The fibers are sparce and thin, and the seat is visibly glued back after it broke). Hairdryer is also available only on request. Otherwise, it is a really nice hotel and I will definitely still come back here the next time I am in Surabaya.

When i entered the hotel entrance , i was so depressed. The lobby is not as what i expected. But as when you enter the room it so impressive. Front line staff very good. The way they handle unhappy guest so professional. Makes yourself feel appreciated and valuable to them.

First time in Surabaya . Very very terrible experience at Swiss Belinn hotel .  First night due to my flight delay I check in around 10pm and I get a last room ( in front of the room is emergency exit ) very bad feeling when I step in the room, I feel “something” inside . Request to change but reception inform full house. Midnight my room keep got water sound , flush water sound !  Second morning I request to change room , 8pm finish work bck to hotel told me full ? I’m like ***? I requested to change in the early morning. One round of battle , I manage to change room , the boy told he help me take my luggage from old room, after 10 min , luggage that they sent to me is not belong to me!!!! Where is my baggage? After half an hour, my baggage is back to my room and they told me found it at the other room ??!! I got so many question mark in my mind . 11pm , a boy keep knock my dooor and call Ibu ibu……in the morning , housekeeping come in without knocking the door at 928am ! Thanks god  that moment I’m done changing !  Third night : this is the worst night for me. Been awake by toilet water sound again ! But this time is different , I feel something not right and I’m so scared. I try to ignore , but I feel “someone” sit on the other side of my bed and I feel my blanket is grasp firmly to the left side（I slept at right side ) ! The following is 447 am someone knock my door again !  I on my light and dare not to sleep anymore !  Fourth night : no story as I only back to hotel at 2am , I leave at 6am to airport  Hotel location is really good , breakfast nice too .

The hotel impressed me with its warm hospitality and attentive service, making the stay truly pleasant. Breakfast was a great start to the day, offering a wide variety of fresh and delicious options to suit every taste — definitely a good choice for comfort and quality.