This was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference.
We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices.
Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment.
I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team.
Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!
Simple hotel room with lovely staff. The hotel lists a pool and hot tub as amenities however it is one and the same. It’s okay if you just want to cool off in the pool water or play but not suitable for swimming.
Hotel ini mempunyai lokasi yang sangat baik, sarapan yang pelbagai, dan mereka hanya mempunyai kolam renang dan sauna. Mereka mempunyai cara untuk mengambil beg anda sendiri, lihat, terdapat lif, dan pergi.
Indonesia offers relatively affordable prices, which allows us to enjoy such a nice hotel without spending too much. With a shopping mall right downstairs for convenience, we really wish we could stay longer if time permits.
Hotel berhampiran Wiyung,Wiyung11.1% pelancong memilih kawasan ini
WWidia Yanelyn2025.10.03
”The hotel was in a fantastic location, close to all the popular landmarks. Our room was very spacious and clean, with a comfortable bed and beautiful views from the balcony. The staff were incredibly friendly and efficient, and the breakfast was delicious with many fresh options. We had a truly pleasant and relaxing stay!”
Hotel berhampiran Sukolilo,Sukolilo22.2% pelancong memilih kawasan ini
PPengguna Tanpa Nama2024.05.02
Kolam renangnya okey cuma keadaan biliknya memang perlu diubah suai terutamanya lantai kayu.
Dan ada semut yang menceroboh makanan atau minuman, mungkin anda juga perlu menghubungi kawalan perosak untuk menghilangkan semut tersebut.
Hotel berhampiran Tunjungan,Genteng33.3% pelancong memilih kawasan ini
FFarisya Shamsuddin2026.03.27
Very great location, next to tunjungan mall and walking distance to the happening tunjungan street at night. They even gave us a complimentary drinks at javaroma coffee
Hotel berhampiran Tunjungan,Genteng33.3% pelancong memilih kawasan ini
DDanieeH2024.12.31
Tinggal kedua di sini! Mendapat tingkat di tingkat 8, pemandangan yang tidak terlalu buruk walaupun saya lebih suka memilikinya di tingkat yang lebih tinggi.
Perkhidmatan masih kekal sempurna. Bilik bersaiz besar dan tandas bersih! Sarapan setiap hari akan membuat anda manja untuk pilihan.
Lokasi betul-betul di tengah-tengah jalan Tunjungan, di mana pada waktu malam, ia menjadi hidup dengan pejalan kaki menikmati malam. Banyak kedai makan yang bagus di sekitar juga! Berjalan kaki ke pusat membeli-belah...
Ini pasti akan menjadi hotel saya sekali lagi untuk perjalanan seterusnya!
Hotel berhampiran Tunjungan,Genteng33.3% pelancong memilih kawasan ini
HHook One2026.03.03
Stayed at Diuble Tree by Hilton Surabaya for 2 nights. Check-in was very quick and entry to lobby was very welcoming. Given a room upgrade as I requested for a non-smoking room. Breakfast was good with alot of choices. Will come back again when in Surabaya.
Hebat
560 ulasan
9.1/10
Semak Ketersediaan
Lihat Semua Hotel Dengan Bar di East Java
Terokai Ulasan Tetamu Hotel di East Java
Lihat semua
8.8/10
Very Good
Great resort. Very suitable for kids and family. Staff was freindly and helpful.
This was my first time taking my infant on a road trip, and we chose Grand Mercure Malang based on its strong reputation and positive reviews. I'm happy to say that the experience lived up to expectations. The room we stayed in was clean and offered a spectacular mountain view. Upon arrival, we were initially assigned a room that was still being cleaned, but the hotel staff quickly realized the mistake and rectified it promptly. We also requested a baby crib, which was delivered shortly after without any issues. The bathroom was well-stocked with amenity kits, and there were plenty of clothes hangers available. The shower pressure was strong and very comfortable. I made use of the gym and swimming pool during our stay. The gym was well-equipped with a squat rack, a full set of dumbbells, a cable machine, and two benches. The swimming pool was pleasantly warm, which made for an enjoyable experience. Our room included breakfast, and there was a wide variety of food options available. The service throughout was kind and respectful. I would say the barista at the coffee counter could benefit from more training to improve their cappuccino-making skills, but it was still acceptable. I will definitely return to this hotel for future stays. I've also included some photos to help others considering booking here. Thanks again to the Mercure Malang team for a great stay!
It’s a very nice hotel spacious enough , I get an up grade from Mountain View room into bathtub room. Breakfast is complete and variously… And there is a restaurant just across the hotel
amazing, relax place... very nice staff .... and the villa is great there is private pool and one staff accompany us everyday (they stay in little house close with us so 24 hours take care of us) very luxury we got breakfast and dinner for 4 person... and there is afternoon tea so delicious😍😍😘 there is swimming pool for together close with fitness centre, bowling, table tennis, painting for children, bilyard... and there will be padel court too if your family loves basketball, tennis, cycling we can borrow all from them... really want go there anymore
I love the staffs, friendly and helpfull . They even prepared our early breakfast because we had to leave at 00.30 for Bromo tour , very nice service, perfect location
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