Hotel Dengan bar di Hokkaido, Japan

There are some bad experiences that do not recommend this hotel: 1. The price of room will be double during the busy season. 2. The recommendation tax fee would be paid when check in. During our 8-day trip in Hokkaido, this is the only hotel that the tax should be paid before we use the room. If this normal work flow that this hotel states, highly recommended they should think about this. 3. The receptionist has bad attitude. The receptionist kept ask the details about the booked room type especially this happened we have already check in before 3 pm and back to hotel, which I believe they can check the booking information through their computer. In addition, when we did not understand the staff saying, the receptionist is impatient and not willing to explain again and slowly. And this kind of conversation happened twice with same service staff. 4. Due to the location of the hotel, it is noisy that hard to sleep. About 5 + emergency cars went through one night. 5. No service staff guide us to our seat when we have breakfast. Others does.

The communal spaces are vibrant and well-designed, making it a great spot to unwind after a day of exploring. The bedding was exceptionally comfortable, and the overall cleanliness was impeccable. It feels luxurious while remaining so functional and relaxed. Was lucky to have an onsen in the room too. Highly recommended for anyone looking for a high-end, stylish retreat in Niseko!

SUCH AN AMAZING HOTEL!! Coming from an airbnb in tokyo to here is an absolute 180 degrees change. We just book the standard twin room but it is quite spacious and very clean!! And the toilet is very spacious using the bathtub is alsoo veryy nice!! The staff is very very nice and when they notice from my passport that it is my birthday they kindly offer to decorate my room. Above all the hotel is just RIGHT BESIDE the station so it is very convenient. PLUS POINT that the hotel is absolutely GORGEOUS in the winter per my pic below. All in all WOULD DEFINITELY stay here again!

I stayed here for five days and four nights. The room was very spacious, clean, and well-equipped. The mountain view from the window was breathtaking. All the staff were incredibly friendly and helpful throughout our stay. The hotel is located right next to the famous Nakajima Park, and the snowy scenery there was absolutely beautiful. It’s also very close to the Nakajima Koen subway station, which made getting around easy. I highly recommend this hotel to anyone visiting the area.

Really new hotel, convenient as it is underground accessible. Would stay there again but do note that the underground is only open at 6am, taking earlier train to airport and you’ll have to walk ok ground level with your luggages to Sapporo Station which could be quite an hassle with the icy slippery floor. Told front desk that there’s old lady with us but they wouldn’t accommodate too. Most probably with security reasons.

Portom International Hotel was such a beautiful stay ✨ The aesthetics, the impeccable service, and the peaceful atmosphere made everything feel so luxurious and comforting. Most of all, I left feeling truly rested, pampered, and refreshed. Would absolutely love to return again 💛

Was pleasantly surprised at how clean the hotel room was when we first checked into the room. No stench at all. Basic amenities are provided and rooms are cleaned daily while bedsheets are changed once every two days. Bed is comfortable and hotel is in close vicinity of three different convenience stores, which is a plus. There is also a direct airport shuttle bus service which costs 1500yen per person, right at the hotel. Hotel from Sapporo station is about 20mins walk.

📍 Excellent Location · Convenient Transport: Just a few minutes' walk from Ōdori Station, with direct access to the underground shopping arcade. · Nearby Attractions: Within walking distance to Ōdori Park (famous for its Christmas market) and the shopping streets, ideal for sightseeing and shopping. · Great Amenities: A convenience store is located right downstairs, perfect for quick purchases and daily necessities. 🏨 Hotel Facilities & Services 1. Thoughtful Room Design · Separate toilet and bathroom, allowing multiple family members to use simultaneously—ideal for families. · In-room mini-kitchen and washing machine provided, adding convenience for longer stays or family trips. 2. Dining & Leisure · Varied Breakfast: A rich selection that ensures a satisfying start to the day. · Onsen Facilities: The hotel offers hot spring services (not experienced this time). ⛄ Travel Experience · Thanks to the hotel's prime location, we easily visited Ōdori Park's Christmas tree and enjoyed playing in the snow. · The nearby underground shopping arcade made for a compact and fulfilling shopping and sightseeing itinerary. Overall, its good for us, and definitely will come back.

Hotel's location is very convenient as it is connected to the Underground walkway. Although walking around the downtown on a snowy pavement is awesome too,using the Chika-ho is convenient when you are walking with a 23kg luggage. Hotel is near Odōri and Susukino so Sapporo City's famous locations are very accessible. Breakfast is so yum and even serves ice cream. Room has a drip pod coffee maker and that is amazing -- coffee at the warmth of your room. We'd like to book the same hotel with more family members next time❤️

The location is far away from the lake ( fireworks) main area. You need your own car for accessibility. Parking is free on site. Smaller establishment as compared to the main hotel accomodation in the main area where main shops/ bakery/ restaurants are located. Amenities given are ample and neatly arranged in the wooden box. Onsen room is useful and good for private moments. Water pressure in the bathroom is great Dressing area with table and drawer is in an ideal layout. Aircon unit is good and working. Bedding and pillows need improvement. Ventilation in the toilet bowl area need to have better airflow so the humid and smell will remain in that little section. Breakfast staff need to be more attentive before serving breakfast set to guests as they missed out one sashimi dish and had to be alerted when we cross checked with each other. Staff had to give a puzzled expression and it was totally unnecessary as the rest of us took the Japanese set as well and we can see what is missing if it's missing. They replaced the missing item after deliberating with their kitchen or back end. And with the new accommodation fees and taxes or onsen fees implemented on non-resident of Japan. We feel that it should be informed during check in time. And not during check out time and spring us with surprise as we have a schedule to work on and we are in a hurry. It felt very unpleasant and due to limited language efficiency had to even check with another friend who is a Japanese . And has to be clarified why there are three charges . This causes unnecessary stress, inconvenience and unpleasantness for visitors who expect a certain standard based on the reviews posted by other users. Unfortunately, the situations in the restaurant, check out and experience on the final day ruined the stay.