La atencion al llegar muy buena, aunque se tardaron para poder hacer el check in, ya pasaban de las 3 y ya tenian a varios huespedes esperando poder entrar a la habitacion, dijeron que aun no les actualizaban el estatus de las habitaciones.
En la habitacion casi todo bien, excepto la cantidad de agua en la regadera y en la llave del lavabo, salia poca.
Al momento del check out, la chica que me atendio fue muy rapido aunque su actitud no fue la mejor cuando le pregunte por la factura, como si estuviera ocupada o malhumorada.
En general es un buen hotel, muy bien ubicado
This place is superb. A hidden location wirh private gates, parking, beautiful rooms so spacious. Staff very friendly. I loved that thwy used Dove bodywash and shampoo. The pool is beautiful and a bar with drinks and buffet breakfast. I would 100% return to this hotel. My children loved it
10/10
excellent hotel with a great location next to a mall a park and lake. Very friendly super clean and loved the big swimming pool on top of the building.
Muy buena ubicación, todo el personal desde la entrada amable, el lugar lindo, solo el inconveniente que al llegar no había toallas y el baño un tanto percudido (taza) y su tina tenía una ligera grieta por dónde se fugaba el agua, comento esto a fin de mejoras, de ahí en fuera todo muy lindo gracias.
Bbm998I stayed one night at the Hilton Garden Inn Silao Aeropuerto Bajio for a business trip and was overall very pleased with the experience. The standout feature for me was the extremely comfortable bed—perfect for getting a restful night's sleep before a busy day.
The free airport shuttle was another big plus. I called as soon as I landed, and the shuttle arrived within 10 minutes—fast, convenient, and stress-free.
While the stay was generally very good, I did notice the bathroom cleanliness could use a bit more attention, especially around the small details. The toilet was also clogged upon arrival, which was a minor inconvenience.
That said, the value for the price was excellent, and despite those small issues, I would definitely return for future business trips. With a bit more attention to bathroom maintenance, this would be a near-perfect stay.
GGuest UserGood location, very friendly service staff ! but negative, the staff are very distrustful and keep running after you to ask you to pay, especially in the restaurant. like . Very unpleasant and a big change from last year. That's why we changed the hotel.
Gute Lage, sehr freundliche Mitarbeiter im Service aber negativ, die Mitarbeiter sind sehr Missttrauisch und rennen laufend hinter einem her, dass man bezahlen soll, besonders im REstaurant. wie . Sehr unangenehm und eine große Veränderung gegenüber dem letzten Jahr
GGuest UserRoom had no bedroom slippers, coffee tea making services - none of the usual or basic amenities provided by hotels. The worst was the shower area. Water leaks out to outside area till the carpeted floor. The bathroom area was run down. No hot water at the water basin. No stopper found for Water basin/sink . The bathroom had a window pane opening out and not supported by a ventilator . Cold at night .
JJesijeThe hotel is good, the room is clean, the housekeeping staff are friendly, and the breakfast is delicious. However, I booked a room with a kitchen, but there were no cooking utensils such as a knife, cutting board, or pot. When I requested a knife for cooking, I was given a meat-cutting knife instead.
Eestefania castilloThis place is superb. A hidden location wirh private gates, parking, beautiful rooms so spacious. Staff very friendly. I loved that thwy used Dove bodywash and shampoo. The pool is beautiful and a bar with drinks and buffet breakfast. I would 100% return to this hotel. My children loved it
10/10
GGuest UserI was very happy with this classic hacienda on the hill with great overview of the wide valley 😃 - the hotel has save private parking lots and quiet surrounding. The swimming pool was refreshing - you only have to walk a steep street or take a Uber/Taxi to reach to city center and back.
AAndreClean and friendly hotel. Great service and good location. But if you want to get a taxi, better order it by Uber. Taxi charges extra if ordered by the front desk.
GGuest UserVery attentive service, from the beginning checking in was fast and easy the place is super beautiful clean and amazing pool site. I would definitely like to come back and stay here. I came to pick up a family member from the airport and siressly wanted to stay longer!!!! It is super close to airport
GGuest UserThe room is very stylish and you can see the stars from the rooftop. It is very beautiful, but the living is so-so. The breakfast is delicious! Very exquisite!
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